Overview

Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5rating 4.36

2817 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 3.6315826/5Overall Rating 3.6315826/5Overall Rating 3.6315826/5rating 3.6315826rating 3.6315826
Original
Overall Rating 2.05263/5Overall Rating 2.05263/5rating 2.05263rating 2.05263rating 2.05263
87% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


DC
Donald C.
Upper Marlboro, MD
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Fast, Informative, Convenient.
Only concerned that when you do the tire rotation, I have to tighten several of the lug nuts after I get home. All of them are not completely tight.

Verified Customer
Bowie, MD
2014 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Prompt and Courteous Service.
I've been going to Sheehy Waldorf since I've purchased my car. That's a little over 3 years now. I always get good service from them and I am always treated nicely. No complaints at all.
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/21/2018

Thank you for the 5-star review! We look forward to seeing you during your next visit!


Verified Customer
La Plata, MD
2012 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/19/2018 Category: Service
Terrible service
Vehicle was not ready when promised and had to be returned because all discussed maintenance was not completed. I have never had a good experience at this service center in the 6 years I have had my Hyundai.
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/19/2018

Thank you for taking the time to submit feedback. This information will be relayed to the service manager, as we are always looking for ways to improve.


JM
Joyce M.
Suitland, MD
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Auto service
Very pleased
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/21/2018

Thank you for the 5-star review! We look forward to seeing you during your next visit!


Verified Customer
Cheltenham, MD
2018 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/18/2018 Category: Service
Average
Too long of a wait for an oil change.
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/19/2018

Thank you for taking the time to submit a review. We look forward to showing you our progress during your next visit!


Verified Customer
Waldorf, MD
2015 Hyundai Genesis Co
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
......
.......
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/19/2018

Thank you for taking the time to submit a review!


JH
Julius H.
District Heights, MD
2015 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/17/2018 Category: Service
Julius
Refer to comments
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/19/2018

Thank you for taking the time to submit feedback. This information will be relayed to the service manager, as we are always looking for ways to improve.


KO
Kenneth O.
Waldorf, MD
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Tire replacement
Customer service and professionalism by the staff & technicians.
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/21/2018

Thank you for the 5-star review! We look forward to seeing you during your next visit!


Verified Customer
Fort Washington, MD
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Awesome service!
I arrived later, but still allowed to get my car serviced. The check in process was super easy! Despite being behind schedule I was in and out at the quoted amount of time.
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/21/2018

Thank you for the 5-star review! We look forward to seeing you during your next visit!


RE
Robbin E.
Upper Marlboro, MD
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Room for improvement
This dealership needs to be more in tune to their customer's needs. They do, however, seem competent and good servicing their vehicles. There is room for improvement in scheduling services and they need to have loaners set up for customers who have to get to work, whether those loaners are from the dealership or in partnership with a rental car dealer.
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/19/2018

Thank you for taking the time to submit feedback! This information will be relayed to the service manager. We look forward to showing you our progress during your next visit!


CM
Charles M.
Waldorf, MD
2013 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018 Category: Service
Steven was very generous and understands ours situation.
Better than I expected
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/19/2018

Thank you for taking the time to submit a review!


JL
Jessica L.
Mechanicsville, MD
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Ashley is the best
She single handedly made my visit efficient and enjoyable
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/21/2018

Thank you for the 5-star review!


AM
Alvis M.
White Plains, MD
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Staff
Personnel’s high level of professional services to clients/customers.
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/21/2018

Thank you for the 5-star review! We look forward to seeing you during your next visit!


ML
Mildred L.
Washington, DC
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Great Service
My scheduled maintenance was absolutely painless. Took no time at all and was perfect. Thanks for a great job.
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/21/2018

Thank you for the 5-star review!


CP
Connie P.
Waldorf, MD
2013 Hyundai Elantra Gt
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/14/2018 Category: Service
Cleaniness.
A little more effort is needwd
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/19/2018

We are very sorry to hear of any inconvenience you may have experienced in our service department. We look forward to showing you our progress during your next visit!


DW
Douglas W.
Clinton, MD
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
The waiting area is very relaxing.
Great support staff. Immel was exceptionally helpful.
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/21/2018

Thank you for the 5-star review!


Verified Customer
Waldorf, MD
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Great fast service
Another good visit.
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/21/2018

Thank you for the 5-star review! We look forward to seeing you during your next visit!


BS
Brendell S.
Washington, DC
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Great Sales Staff and Excellent Service
The Sales Staff at Sheehy is wonderful and the Sales Manager Ewing goes above and beyond. My salesman, Cecil is always a phone call away.
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/21/2018

Thank you for the 5-star review! We look forward to seeing you during your next visit!


TD
Tiffany D.
Waldorf, MD
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Customer service
They get me in and out and keep me abreast of any changes
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/21/2018

Thank you for the 5-star review!


Verified Customer
Fort Washington, MD
2014 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/13/2018 Category: Service
Car Was Not Fixed
Car Was Not Fixed And Manager was extremely rude !
Brittany J. from Sheehy Hyundai of Waldorf responded on 09/19/2018

Thank you for taking the time to submit feedback. This information will be relayed to the service manager, as we are always looking for ways to improve.