Sheehy Hyundai of Waldorf


Overall Rating 4.15/5Overall Rating 4.15/5Overall Rating 4.15/5Overall Rating 4.15/5rating 4.15

1507 Reviews

ReScore Reviews™ (16)

ReScore
Overall Rating 3.4375019/5Overall Rating 3.4375019/5Overall Rating 3.4375019/5rating 3.4375019rating 3.4375019
Original
Overall Rating 1.875/5rating 1.875rating 1.875rating 1.875rating 1.875
84% Would Recommend
100% Business Response
Latest Review about 8 hours ago
Thomas B. on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service team"
Thank you for everything
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/23/2017 01:59 PM
Crystal C. on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
they take their time and helped me with all of my concerns
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/23/2017 11:24 AM
Verified Customer on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"pleasure"
Always good service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 10/23/2017 11:18 AM
Richard A. on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"5 Stars"
i am pleased with the service I received
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/23/2017 11:07 AM
Oliver H. on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Professional Staffing"
Great service
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/23/2017 11:03 AM
Daisy S. on 10/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
This experience was far better than I expected.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/23/2017 09:47 AM
Denise L. on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
You are treated nice and tgey get you out in a timely manner.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/23/2017 04:38 AM
Brittany J. at Sheehy Hyundai of Waldorf responded on 10/23/2017

Thank you for the positive feedback!

Derrick W. on 10/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!đź‘Ť"
The customer service is great. Very friendly and understanding
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/22/2017 06:52 AM
Brittany J. at Sheehy Hyundai of Waldorf responded on 10/23/2017

We greatly appreciate you taking the time to give us such positive feedback! We look forward to doing business with you in the future!

Patrick P. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great Service and good people.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/21/2017 10:53 AM
Brittany J. at Sheehy Hyundai of Waldorf responded on 10/23/2017

Thank you for taking the time to give us positive feedback!

Conrad G. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" october visit"
The service reps are great!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/21/2017 08:35 AM
Brittany J. at Sheehy Hyundai of Waldorf responded on 10/23/2017

We appreciate the positive feedback!

Deangelo G. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job!!"
James Miller & Ben Fuchs never fail me when I
visit this Hyundai location. They both exude a high level of customer service. I came in with a battery problem and it was quickly resolved as well as a few other items. Great job guys!!! Keep up the hard work!!!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 05:01 PM
Brittany J. at Sheehy Hyundai of Waldorf responded on 10/23/2017

Thank you for taking the time to give us such positive feedback about your visit to our dealership! This information will be relayed to management. We look forward to doing business with you in the future!

Verified Customer on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The staff are very friendly"
It's a warm atmosphere, they just need to practice time management and better scheduling in the service department so you're not waiting so long for your vehicle to be finished.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 09/23/2017
Service Type: Maintenance
Review Created: 10/19/2017 05:59 AM
Brittany J. at Sheehy Hyundai of Waldorf responded on 10/19/2017

We appreciate you taking the time to give us feedback about your experience in our service department. We are always looking for ways to improve to benefit our customers. We look forward to showing progress during your next visit!

Kathleen F. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Service Office is very organized"
I like the new Service Office.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/19/2017 05:52 AM
Brittany J. at Sheehy Hyundai of Waldorf responded on 10/19/2017

We appreciate you taking the time to give us positive feedback!

Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First Service"
Great customer service and timely response.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 06:37 PM
Brittany J. at Sheehy Hyundai of Waldorf responded on 10/19/2017

Thank you for the positive review! We look forward to seeing you during your next visit to our service department!

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!!"
Wonderful customer service
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 04:33 PM
Brittany J. at Sheehy Hyundai of Waldorf responded on 10/19/2017

We appreciate you taking the time to give us such positive feedback!

Bonnie E. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent First Time Oil Change Service!"
Clean, efficient, timely completion, quiet
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:34 PM
Brittany J. at Sheehy Hyundai of Waldorf responded on 10/17/2017

Thank you for taking the time to give us positive feedback! We look forward to seeing you during your next visit to our service department!

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
These guys come and explain everything and get the job done quickly
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 12:30 PM
Brittany J. at Sheehy Hyundai of Waldorf responded on 10/17/2017

Thank you for the positive feedback!

Verified Customer ReScore Review on 10/17/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service advisor"
I had an excellent service advisor that communicated to me the issues they were having and the possible paths to resolution. The only reason that it isn't a 5 of 5 review is only because the service wasn't completed and I have to go back to the dealership to get this done.
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:39 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Consider what you are buying"
3 year old $40k car having electrical issues that can't be identified by the dealership and no resolution as of yet other than the potential for me to be coming out the pocket for this.
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:39 AM
Brittany J. at Sheehy Hyundai of Waldorf responded on 10/17/2017

We appreciate you taking the time to give us feedback, as we are always looking for ways to improve for our customers. I would like to speak more with you about the experience you had in our service department. Please give me a call at 301-645-0800 ext. 11102 or email me at brittanyjett@sheehy.com.

Debbie K. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent love going there I'm in and out and they are very efficient"
It has TV on good channels for family viewing and a little tea set up is very neat and packaged well . Customer service is always on the money just wish when A customer pulls up they would come out to meet you. Sign says sit in car and wait first time I came. Has that changed?
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/17/2017 04:53 AM
Brittany J. at Sheehy Hyundai of Waldorf responded on 10/17/2017

Thank you for the positive feedback! We did change the check in procedure for our customers. We no longer expect you to wait in the vehicle to ensure that our lane can be clear for a better traffic flow. We look forward to seeing you during your next visit to our service department!

Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service always"
easy, stress free, and no issues
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 08:55 PM
Brittany J. at Sheehy Hyundai of Waldorf responded on 10/17/2017

We appreciate the positive feedback!

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