If you like paying too much for repairs and then not having them actually be done, this is the shop for you!
This used to be a good honest shop. If you had taken your car here over the last few years you would have met Mike. Mike was a good mechanic. He told you when things should and shouldn't be done. He stood behind his work and he would make things right.
This place is under new management and Mike is now gone. And I, being the trusting fool that I am, took my car there anyway. My car, an older VW, had a check engine light on and a clutch issue. I needed to get my emissions checked to I was in a bit of a time crunch. After several days of not hearing anything from the shop, I finally decided to call. They told me they were waiting on a part. Two more days go by, nothing. I call again, still waiting on parts. Okay, I now haven't shown up at work for the better part of a week. Luckily I can work from home, but they never asked me that or gave me any estimate on time. Strike one.
Finally the car's ready. They tell me it's going to be $1,200. Okay, car repair is expensive but what can I do? I need this car to pass inspection. I drive my car to work and back home. When I pull in, I can smell coolant and burning oil. I look underneath the car and oil is dripping onto the ground. Coolant has sprayed all over my engine. I know what you're thinking, this could just be a coincidence right? Sure, but here's where Mike comes back in. Remember when I said Mike would tell you when things shouldn't be done? As in, "I can see several issues in the engine right now and honestly I don't think this amount of work is worth it." Should we call this strike two?
The car's broken down at another shop now. They took a look at it and ran their diagnostics and quoted me 2-3k worth of work and told me, you guessed it: "it's not worth it." Oh also, guess what came up in their diagnostic tests? The same emissions issue and a new issue, for the clutch they were supposed to replace! Let me make this abundantly clear, I took the car in, spent a week waiting with no communication, spent $1,200, the car immediately broke down, and they. didn't. even. fix. the. issue. Strike three.
Here's the worst part of all this, I've now called the shop three times. Two times I was actually able to speak to the new owner. Two times now I've been hung up on by said owner. So if you're thinking that they'll stand behind their work, they won't. Listen; learn from my mistake, go to literally any other shop.
Not Recommended
NN
Not N.
Ellicott City, MD
02/01/2017
Dishonorable
I took my vehicle to get repaired for an issue that is under warranty. Upon arrival, I was told that the business is under new management since October 2016. I informed the worker what I needed repaired and that it is under warranty. I was given the phone number to the previous manager under whom the service was performed. I went to my vehicle to leave, when the manager came to my window and stated if the issue was repaired within the past 3 months and I could produce the receipt, they would "make it right" - fix the vehicle. That was in a Saturday. I produced the receipt on the following Tuesday to the clerk. The clerk called the manage on the phone and told the clerk that " since the repair was done in June 2016, he would not be able to repair it without charging me for parts and half the labor, even though the issue is under warranty. As a result, I felt that I was lied to and he thought I was vulnerable enough to squeeze money out of this customer / female / old minority woman. The manager should have lawfully fixed the issue, but not only refused, but lost me and the 20 others I will make sure never go there to get their vehicles fixed.
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This place is under new management and Mike is now gone. And I, being the trusting fool that I am, took my car there anyway. My car, an older VW, had a check engine light on and a clutch issue. I needed to get my emissions checked to I was in a bit of a time crunch. After several days of not hearing anything from the shop, I finally decided to call. They told me they were waiting on a part. Two more days go by, nothing. I call again, still waiting on parts. Okay, I now haven't shown up at work for the better part of a week. Luckily I can work from home, but they never asked me that or gave me any estimate on time. Strike one.
Finally the car's ready. They tell me it's going to be $1,200. Okay, car repair is expensive but what can I do? I need this car to pass inspection. I drive my car to work and back home. When I pull in, I can smell coolant and burning oil. I look underneath the car and oil is dripping onto the ground. Coolant has sprayed all over my engine. I know what you're thinking, this could just be a coincidence right? Sure, but here's where Mike comes back in. Remember when I said Mike would tell you when things shouldn't be done? As in, "I can see several issues in the engine right now and honestly I don't think this amount of work is worth it." Should we call this strike two?
The car's broken down at another shop now. They took a look at it and ran their diagnostics and quoted me 2-3k worth of work and told me, you guessed it: "it's not worth it." Oh also, guess what came up in their diagnostic tests? The same emissions issue and a new issue, for the clutch they were supposed to replace! Let me make this abundantly clear, I took the car in, spent a week waiting with no communication, spent $1,200, the car immediately broke down, and they. didn't. even. fix. the. issue. Strike three.
Here's the worst part of all this, I've now called the shop three times. Two times I was actually able to speak to the new owner. Two times now I've been hung up on by said owner. So if you're thinking that they'll stand behind their work, they won't. Listen; learn from my mistake, go to literally any other shop.