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Recent Reviews

santosh j.

Frisco, TX

03/24/2024

Category: Service

Driven all the way from Frisco to Granbury to make a purchase after all enquiry over phone but made a fool out of myself

Wish google allows negative starring because i believe even single star cannot express what customer actually went through. On 23rd of Mar 2024, I drove all the way from Frisco to their place (around 2 hour drive one way) and i did call them (Mark) and enquire about the availability of Hyundai palisade 2023 i was looking for which they listed in their website and confirmed rest of all details as well. I was promised by them (Mark) that we will know how serious you are in buying this vehicle if you come down and sit with us for rest of discussion and he also promised to reasonable pricing after negotiations. Price of the car listed online was 45,500 and i was told the same price over phone, so after taxes and other small fees i thought it would be around 49K and planned to negotiate and close it as less as i could. But when i went their they(as Mark was busy he asked Ron to deal with us) gave me price 54k which included CPO+LOJACK+something else. I asked him(Ron) a simple question why these add on's cost is not listed in your website where the car was listed, the answer shocked me, he(Ron) said "HYUNDAI DOESNT ALLOW THEM TO DO SO". Just bullshit. Does that even make sense. After asking multiple times and making drama by roaming here and there he(Ron) finally removed 2 of those extra add on's and quoted final price as 49.5K, on which i tried to negotiate and he said not even a penny can be taken off. Waste of my time, Waste of effort, Waste of full tank gas, utter waste of my day. It was clear that they bought the car with those add on's and they cant take them off. So they kept arguing with me saying we are removing those add on's which they not listed in their website and didnt tell me over phone. The only reason i could think of why they did not post with those add on's and update the price on their website is, they knew it wont be sold with such high price and they could lure the customer by quoting less price and if customer visits their place they can fool them or customer would compromise or get tempted and buy it. But the fact is, customer gets disappointed by such act and will not make a purchase even if you are selling it for lesser price than what he/she assumed. Transparency and Honesty builds the Trust and it cannot be built over night but can be broken with one such instance. Whoever reads this review, do call and ask them all the details and ASK FOR SURE IF THERE ARE ANY ADD ON'S. Trust me, you dont like yourself when you were fooled.

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