Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69
4.7

( 534 Reviews )

ReScore Reviews™ (23)

ReScore
Overall Rating 4.3478283/5Overall Rating 4.3478283/5Overall Rating 4.3478283/5Overall Rating 4.3478283/5rating 4.3478283
Original
Overall Rating 2.56522/5Overall Rating 2.56522/5rating 2.56522rating 2.56522rating 2.56522
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Greenhurst, NY
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Great service
The service was fast and I did not have to wait very long. The technicians wee very informative as to what they did. Very customer oriented.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 09/13/2019

Thanks for the Great score.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

Verified Customer
Corry, PA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2019 Category: Service
Good Service
Overall.. happy with my service experience
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 09/13/2019

Thanks for taking the time to fill out the survey  

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

Verified Customer
Mayville, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019 Category: Service
Idc
They did fine now stop spamming me emails
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 09/09/2019

Thanks fot the great score.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

JB
John B.
Wellsville, NY
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Great Dealership
They were great deal with and always positive and they did a great job!!!
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 09/09/2019

Thanks for the score., We look forward to working with in the future.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

KF
Kathleen F.
Westfield, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
The people
very friendly and helpful
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 09/06/2019

Thanks for the great score!!

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

AS
Ann S.
Jamestown, NY
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Timely Service
They always get my vehicle in as scheduled, and they have a comfortable family friendly waiting area.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 09/03/2019

Thanks for the great scores.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

KH
Kim H.
Frewsburg, NY
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Very quick service
Friendly staff and great service
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 09/03/2019

Thanks fot the great score.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

Verified Customer
Clymer, NY
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/30/2019 Category: Service
double check
No comment
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 09/04/2019

Called the customer and left a message with them. Hoping to follow up and talk about the survey.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

HP
Herbert P.
Fredonia, NY
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2019 Category: Service
Knowing it was done right
Many thanks to the whole Shultz team. My confidence in this dealership to maintain the performance of my Santa Fe remains high.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 09/03/2019

Thanks for the great scores. We will work toward getting a 5 star.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

Verified Customer
Jamestown, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019 Category: Service
Great
I don't typically take my car to dealers for service but my last appointment may have changed my mind. They did a great job and did more than I asked for without increasing the price.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 08/30/2019

Thanks for the great score!!

Paul, 

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

JE
Judi E.
Bemus Point, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019 Category: Service
Service
Courteous service professionals. Wait time a little longer than I would like.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 08/30/2019

Thanks for the great score.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

Verified Customer
Jamestown, NY
2009 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2019 Category: Service
Love my Sonata!
Nice people.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 08/30/2019

Thanks for the survey. 

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

Verified Customer
Bear Lake, PA
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
First Service
They provided me with a ride back to work and picked me up at the requested times. They performed my first service and also washed my car, which I hadn't expected. I was happy with everything.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 08/30/2019

Thanks for taking the time on the survey.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

DH
David H.
Westfield, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
The people were great and the work was done as I asked .
Very friendly and professional staff.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 08/30/2019

Thanks for the great score.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

LS
Lois S.
Sherman, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2019 Category: Service
Willingness to fix problems
Their attempt to resolve prior issues and in a quick time frame

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/20/2019 Category: Service
After the sale & not quality of service
Will NEVER buy another vehicle from your business again
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 08/26/2019

Thanks you Lois for taking the time to talk about the survey. 
I have added a silver detaill to your appointment. If you or your 
husband have an questions or concerns, please do not hesitate to call. I will resend the survey. THANKS.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

AG
Allison G.
Cattaraugus, NY
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
very friendly, clean, and they have donuts
see title
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 08/26/2019

Thanks for taking the time to do the survey!

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

MM
Mary M.
Jamestown, NY
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Excellent customer service
Every time I go for service everyone is always very nice and friendly. I always leave knowing my car was in good hands and feel safe. Thank you.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 08/26/2019

Thanks for the great scores Mary!

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

CW
Clayton W.
Falconer, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
repair sonata
Did a great job
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 08/26/2019

Thank you for the great score!

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

AS
Ann S.
Jamestown, NY
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Attentive to customer requests and concerns
Still had concerns once repair was made, called and asked for tech to ride along to observe, tech was very understanding of my concerns and reassured me that my vehicle was safe for an upcoming trip
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 08/14/2019

Thanks you for giving us a great score.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

DD
Donald D.
Cocoa Beach, FL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Quick Sevice
Shults Hyundai got me in and out ahead of time. Very pleased, again.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 08/06/2019

Thanks for the GREAT score!!

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com