Silzer Auto Repair

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515-277-7623
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Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

704 Reviews

5 star
91%
4 star
7%
3 star
<1%
2 star
<1%
1 star
<1%
99% Would Recommend
Latest Review 21 days ago

Reviews

RC
Randall C.
Runnells, IA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019
Engine check light
Had the engine check light come on. Popped over to Silzer and they quickly diagnosed the problem. Fixed the problem and the car was ready right away. Great service once again.
Recommended
Verified Customer
Des Moines, IA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019
Brakes
Great service all around.
Recommended
MR
Mark R.
Des Moines, IA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/28/2019 Category: Service
Mark said that he felt the cost was a bit high.
Recommended
This review was collected via phone interview by Customer Research Inc.
SB
Sandra B.
Des Moines, IA
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2019
Services
Their service, personal service, and personnel.
Recommended
AT
Antonette T.
Osceola, IA
Acura TL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/25/2019
Lost hub cap & oil change I didn’t need
I brought in to get my breaks checked and they did an oil change I didn’t ask for. The good thing my brakes were good. Also my hub cap was missing and they didn’t have it when I went back.
I’m not sure I’d go back. They were highly recommended.
PB
Payton B.
Des Moines, IA
Lexus RX 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Great service
Very fair pricing. The employees were nothing but nice. Would recommend.
Recommended
AO
Andy O.
Des Moines, IA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019
Great service by great people
Brought the car in for brakes and I could not have been happier with the service.
Recommended
Doug S., Owner from Silzer Auto Repair responded on 05/20/2019

Thanks Andy for your review, this really means alot to us, please feel free to post this to Google if you get time. Thanks again

Doug Silzer
PN
Patrick N.
Des Moines, IA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Awesome shop!
I called on a Monday with a problem on my wife’s car. I gave them a pretty good description of the problem so they would know where to look. My appointment was originally scheduled for a Thursday as they had no openings any earlier. However, we live close enough to the shop that they said we could bring the car in if we weren’t using it and if they had a technician open they would see what they could do. They not only got to our car but also called with their diagnosis and solution, asked for my permission, and fixed the car all on that Monday that we called. Price was great and service excellent. I will be using them again for sure.
Recommended
Doug S., Owner from Silzer Auto Repair responded on 05/20/2019

Patrick, thanks for this great review, sometimes you just have to squeeze a car in and still maintain a high quality level on repairs. In a way your review points this out so thanks again.

Doug Silzer
BH
Becky H.
Winterset, IA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Outstanding Service
A model for how to do business right. Staff at every level is friendly and outgoing. Communication and completion of work excelled. Their mechanical knowledge and repair skills are at the highest level.
Recommended
Doug S., Owner from Silzer Auto Repair responded on 05/20/2019

Becky, I cant remember how many years you guys have been coming to my shop but it is a long time. Thanks for all your kind words.

Doug Silzer
PM
Paul M.
Norwalk, IA
Dodge Ram Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Deep knowhow and super service-
They’re truck whisperers- They keep my old van going, no matter how obscure the problem. Super service with a square tell-it-like-it-is approach.
Recommended
Doug S., Owner from Silzer Auto Repair responded on 05/20/2019

Paul thanks for this great review. You have to be able to explain a failure to a customer with out sugar coating it, yet still caring for the customer.Thanks again Paul.

Doug Silzer
MP
Molly P.
Des Moines, IA
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
These guys ROCK
These guys are amazing. Always kept me updated on my repairs, and were friendly and helpful. Answered all of my questions and never made me feel dumb. Very reasonably priced, less than half of what the dealership was going to charge for the same repair.
Recommended
Doug S., Owner from Silzer Auto Repair responded on 05/20/2019

Molly, When a shop owner reads reviews he make a mental note of each repair. Your four panel panoramic sun roof was an unusual repair to say the least. Nick has an ability to explain repairs like no one I have ever met, he is always taking folks out into the shop and showing them what happened or went wrong. Thanks for seeing this.

Doug Silzer
KG
Kenneth G.
Ames, IA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Kenneth said everything about his service was good. His vehicle was ready on time, and his technician had good communication skills.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug S., Owner from Silzer Auto Repair responded on 05/20/2019

Ken, thanks for your review we appreciate it

Doug Silzer
WS
Willber S.
Des Moines, IA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Spoke to Wilber's wife. She said the staff was a marvelous group.. They were very helpful, and she enjoyed them.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug S., Owner from Silzer Auto Repair responded on 05/20/2019

Thank you for this great review

Doug Silzer
JL
Jack L.
Des Moines, IA
Pontiac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Does it right and listens to the customers
In to get a leak fix and Doug heard me talking about putting in my grilles on a 67 Pontiac and he and two other experts took the time to put them in! He had to remove the front bumper which put me right out of the possibility of installing them and do they look fabulous
Recommended
Doug S., Owner from Silzer Auto Repair responded on 05/20/2019

Jack, thanks for your detailed review. Those old cars can be just as hard to work on as the new ones. those grills where a real treat to install. So glad you are happy. If you put this on Google it would be great, thanks again.

Doug Silzer
DK
David K.
Urbandale, IA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
Great Service
Always good honest service.
Recommended
Doug S., Owner from Silzer Auto Repair responded on 05/20/2019

David, Thanks for this review, If you get time Google really helps with reviews.

Doug Silzer
CC
Chris C.
Des Moines, IA
Ford Club Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
Great!
Silzer has been top notch every time I’ve used them. No need to go anywhere else!
Recommended
Doug S., Owner from Silzer Auto Repair responded on 05/20/2019

Chris, thanks for this very strong review. Short and to the point.

Doug Silzer
DH
Dameon H.
Des Moines, IA
Cadillac Deville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019
A great experience
Very friendly. Honesty they work very quickly and this is my second time working with them.
Recommended
Doug S., Owner from Silzer Auto Repair responded on 05/20/2019

Dameon thanks for this review, Glad to know the car is working good.

Doug Silzer
EG
Evelyn G.
Des Moines, IA
Ford Escort
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019
Prompt attention to my concerns. Diagnostic skill.
I really appreciate your prompt diagnosis of my serious car problem which required a tow. Your skilled repair was much appreciated.
Recommended
BL
Barb L.
Des Moines, IA
Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019
Oil Change and Check-up
As usual, great auto service and customer service!
Recommended
LK
Linda K.
Des Moines, IA
Honda
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019
Battery install
Silzer service was off the charts, as usual. They were so helpful and friendly and always go the extra mile to be sure the customer is happy.
Recommended
Doug S., Owner from Silzer Auto Repair responded on 05/20/2019

Linda, Thank you for this great review, with so many shops to chose from you have to keep your customers happy. Linda it would be nice to see this on Google if you have time.

Doug Silzer
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