Silzer Auto Repair

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515-277-7623
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Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

531 Reviews

5 star
89%
4 star
8%
3 star
<1%
2 star
<1%
1 star
<1%
99% Would Recommend
Latest Review 5 days ago

Reviews

SF
Steven F.
Des Moines, IA
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Spoke with Steven's wife. She said she has gone to this business for a long time. They are awesome.
Recommended
This review was collected via phone interview by Customer Research Inc.
JW
Jack W.
Clive, IA
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Jack said this business treated him well. He appreciated all Doug did for him.
Recommended
This review was collected via phone interview by Customer Research Inc.
TS
Tom S.
Prairie City, IA
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018
Timely service and professional work
From service techs to service advisors to ownership, Silzer Auto Repair is top notch. They always call before any repair so the customer has a clear understanding of the issue as well as the cost. The work is done timely.

Silzer will keep your vehicle running smoothly for years to come.
Recommended
JG
Jennifer G.
Urbandale, IA
Mercedes-Benz C-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Jennifer said the staff do a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
PM
Patrick M.
Des Moines, IA
Chrysler PT Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Spoke with Rebecca. She said that the facility is always helpful, the staff is always responsive and they work well with her and her family. Their pricing is higher than other places.
Recommended
This review was collected via phone interview by Customer Research Inc.
DS
David S.
West Des Moines, IA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
David said the business was quick and easy to work with.
Recommended
This review was collected via phone interview by Customer Research Inc.
JL
Jack L.
Des Moines, IA
Pontiac
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Jack said the employees fixed his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
JB
Joesph B.
Des Moines, IA
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Joesph said the staff was great. They were fast and friendly. He stated that the prices were great also.
Recommended
This review was collected via phone interview by Customer Research Inc.
PW
Patrick W.
West Des Moines, IA
Buick Verano
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Patrick said the staff member called him before and after the service to make sure he could find the problem.
Recommended
This review was collected via phone interview by Customer Research Inc.
JO
Johnny O.
Des Moines, IA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Johnny said the service and communication were excellent. They were courteous when he dropped off and picked up his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
RJ
Roger J.
Des Moines, IA
Pontiac Bonneville
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2018 Category: Service
Roger said that at his last service visit they were unable to diagnose his problem.
Recommended
This review was collected via phone interview by Customer Research Inc.
BS
Brenda S.
Des Moines, IA
Ford Mustang
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2018 Category: Service
Brenda said the service was overpriced and the vehicle is still having issues. They topped off the fluids when the oil had just been changed the week before and this created problems. They did not do an inspection of the engine and she will not go back again.
This review was collected via phone interview by Customer Research Inc.
Doug S., Owner from Silzer Auto Repair responded on 06/08/2018

Brenda, I remember your visit a clear as day. The Mustang broke down all of a sudden, and it was needed the next day so we called you with a price to do the starter in your car and you said yes please do it that sounds fine. The stater is perfect I am sure ( remember you even called back and said use the new one not the remanufactured) We put 1/2 quart of engine oil in your car to get it full so that did not cause any problems. Brenda the funny thing you dont tell the readers is that you had pizza sent here the next day for lunch from Dominos next door. Why would you do this then leave this review? Your work is covered by 2Year 24 thousand mile warranty. Thanks for the pizza!  

Doug Silzer
JS
Joy S.
Des Moines, IA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Joy said the business was able to diagnose the problem right away, gave her a loaner vehicle, and the staff was helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
JH
Judy H.
Des Moines, IA
Nissan Quest
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Friendly and knowledgeable
Service was done on time. Told Doug about another issue and it was taken care of right then within a reasonable time. Would recommend Silzer Auto to all.
Recommended
Doug S., Owner from Silzer Auto Repair responded on 05/30/2018

Judy, Thanks for this great review. Service is the key word, not just the car but the customer aswell.

Doug Silzer
MF
Matthew F.
Des Moines, IA
Ford Fusion
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/17/2018 Category: Service
Matthew said the staff installed a new sun roof for him. The process took about 2 hours, but they charged him for about 6 hours of work. Additionally, the railing on the top of his vehicle was broken, but they didn't fix it or call him to let him know. They charged him full price for the sun roof even though the railing was broken, which annoyed him even more.
This review was collected via phone interview by Customer Research Inc.
Doug S., Owner from Silzer Auto Repair responded on 05/19/2018

Matthew, whats wrong with you? You said NEW SUNROOF, You made your review sound like we bought the sun roof new!! You brought us a USED sunroof in the closed position. Will guess what you cant check the railing until its installed so whoever sold it to you should have checked it before shipping to you. Nick, who is really good at sun roofs worked on your sunroof from 8:30 AM to 2:45 PM  with no lunch. NO ONE CAN REMOVE A COMPLETE SUNROOF IN TWO HOURS AND REINSTALL IT. If you remember you got to the shop before we had a chance to call you! Matthew there is no way to test YOUR USED sunroof before install that I know of. Matt Give yourself three stars Doug Silzer
Tell the TRUTH MATT.

Doug Silzer
EO
Ed O.
Des Moines, IA
Lexus RX 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Ed said he has been a customer of the business for several years. He likes the abilities and the competency of the employees. They go the extra mile and point things out about his vehicle. They are a bunch of good guys, whom he trusts. He recommends them to everyone he knows, whenever he can. It is a great service that they provide.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug S., Owner from Silzer Auto Repair responded on 05/24/2018

Ed, thank you for such a nice review, and thanks for making us your shop for all these years. We are working on our 19th year in the same location. Thanks again

Doug Silzer
JO
Joe O.
Des Moines, IA
Pontiac Grand Am
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Joe said they were very helpful.. They fixed a couple of thing and didn't charge him.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug S., Owner from Silzer Auto Repair responded on 05/15/2018

Joe thanks for this good review. Let me know what more we could do to earn that extra star.

Doug Silzer
KB
Kathy B.
Des Moines, IA
INFINITI FX35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Kathy said the business is very honest and she appreciates them helping her. She said they go above and beyond their call of duty.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug S., Owner from Silzer Auto Repair responded on 05/15/2018

Kathy, Thanks for this great review. Doing a little extra always goes along way for all of us.

Doug Silzer
MN
Minh N.
Des Moines, IA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Minh said he was satisfied with the work the business did on his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug S., Owner from Silzer Auto Repair responded on 05/15/2018

Minh, thanks you for this great review. we do appreciate it.

Doug Silzer
TT
Trinh T.
Urbandale, IA
Acura RDX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Trinh said the staff did a good job, overall.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug S., Owner from Silzer Auto Repair responded on 05/10/2018

Trinh, Thank you for this great review, we do appreciate it.

Doug Silzer
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