Reviews
CN
Corey N.
Urbandale, IA
Chrysler Town & Country
Verified Customer
Great service!
Began taking our vehicle here because another company put the wrong part in and they caught the error when it wasn’t running right. This visit they fixed a few random issues (tire pressure off, battery cables loose) and were even able to order a piece of missing trim and install it same day. Excellent service and care of my vehicle, couldn’t possibly be happier with them!
Recommended
JJ
Jason J.
Des Moines, IA
Chevrolet Cruze
Verified Customer
Jason said the business took care of him and there were no issues. They have this new mechanic, Doug. When Jason brought the vehicle in, the way he approached him gave him the feeling that he either didn't want to work his vehicle or was having an off day.
Recommended
This review was collected via phone interview by Customer Research Inc.
SJ
Suzanne J.
Des Moines, IA
Jaguar XJ
Verified Customer
Suzanne said the service was good and so was the explanation of what they did with her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
JH
Judy H.
Des Moines, IA
Nissan Quest
Verified Customer
Friendly and helpful employees
They always explain what the problem is and what needs to be done in a manner I can understand.
Recommended
RR
Rebecca R.
Des Moines, IA
Chevrolet Equinox
Verified Customer
Rebecca said the service was great, accommodating and she enjoyed the employees a lot. Doug was awesome about informing things to her, but he was rushed and forgot to put in her order. Other than that, everything was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
NF
Nancy F.
Des Moines, IA
Subaru Outback
Verified Customer
Great service
I can rely on Silzer to keep our cars in good condition, letting us know when work is needed based on their inspections. I recently got my car in for a headlight replacement, on short notice. It was fixed quickly, with extra attention to a missing bumper screw. Thank you!
Recommended
Doug S., Owner from Silzer Auto Repair responded on 11/06/2018
Thanks for the great review Nancy, It is amazing how difficult replacing a headlamp bulb has become. Thanks again
Doug SilzerER
Eric R.
Ankeny, IA
Honda Odyssey
Verified Customer
Eric said the customer service was great. He said the staff really perform well and for a fair price.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug S., Owner from Silzer Auto Repair responded on 10/29/2018
Eric, your short review says it all, thank you very much.
Doug SilzerJM
Jason M.
Ankeny, IA
Chevrolet Pickup
Verified Customer
Jason said they handled everything in a timely manner. They got everything done in a day. Also, they got him a new transmission with a warranty, which is unheard of. The work was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug S., Owner from Silzer Auto Repair responded on 10/29/2018
Jason, thanks for this great review, If you sell something that is new it better have a good warranty for the customer. Thanks for letting us know we did a good job for you.
Doug SilzerDW
Drew W.
Des Moines, IA
Honda Accord Sdn
Verified Customer
Drew said the business did a good job. They were a little expensive.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug S., Owner from Silzer Auto Repair responded on 10/29/2018
Drew, thanks for this five star review, the starter on this Honda does take a little longer, thus the price, thanks again for the great review.
Doug SilzerDS
Dean S.
Ankeny, IA
Mercedes-Benz S550
Verified Customer
ALWAYS THE BEST SERVICE
I never worry about anything they are doing to my vehicles. Doug, Nick and all of the guys are the very best.
Recommended
Doug S., Owner from Silzer Auto Repair responded on 10/15/2018
Dean, this short review means a lot to us, especially with the high price of your car, It basically boils down to trust and we appreciate that very much.
Doug SilzerDS
David S.
Clive, IA
Chevrolet Tahoe
Verified Customer
David said the business's staff was very quick and professional with the repair.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug S., Owner from Silzer Auto Repair responded on 10/29/2018
David thanks for the good review, We have serviced your Tahoe 31 times starting in 2004. when I checked the history I am happy to report never for the same issue twice, (aside from oil changes)thanks again.
Doug SilzerRJ
Rima J.
Ankeny, IA
Mazda Tribute
Verified Customer
Rima said they have treated her well and she would recommend them for service. She will be in for some more lights.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug S., Owner from Silzer Auto Repair responded on 10/29/2018
Rima, thanks for this great review,
Doug SilzerEG
Evelyn G.
Des Moines, IA
Ford Escort
Verified Customer
Auto repair
Prompt attention was given to my car and my concerns were addressed.
Recommended
Doug S., Owner from Silzer Auto Repair responded on 10/15/2018
Evelyn, Thanks for the great review
Doug SilzerTK
Tim K.
Des Moines, IA
Toyota Sienna
Verified Customer
Great Service
I took my 2004 Toyota Sienna in for tires , suspension, exhaust work and had the headlight lenses buffed out. I am very pleased with the service and the repair. Everything is working well and the guys at the store were very friendly and helpful. I feel like my vehicle has a new lease on life and it's great to drive. Thanks Silzer!
Recommended
Doug S., Owner from Silzer Auto Repair responded on 10/15/2018
Tim, Its amazing how many 10 to 15 year old cars are out there that look and run great. Its good knowing the van came out so well, thank you.
Doug SilzerLK
Linda K.
Des Moines, IA
Chevrolet Equinox
Verified Customer
Oil Change
I had scheduled an oil change for next week but driving home from an out-of-town trip, I thought I noticed an oil smell. I called Silzers and spoke with Nick who asked if I could stop in and I did. My car was checked out and no problem found; however, Nick said if I wanted to wait a bit, they would change the oil as soon as they could. I have been a customer for as long as Silzer Auto has been in my neighborhood. They are always friendly and I know they do their best to help me. I consider them my family. Thank you Silzers.
Recommended
Doug S., Owner from Silzer Auto Repair responded on 10/15/2018
Linda, thanks for these very nice words, Nick always goes out of his way for our customers and neighbors. Please feel free to help us on google with this review
Doug SilzerBL
Barb L.
Des Moines, IA
Hyundai Santa Fe Sport
Verified Customer
Trusted Service, Nick and Doug are great to work with.
I've been taking my cars to Silzer's for years and I can trust them to find and fix the problem quickly and honestly. Even a simple oil change is worry-free! No extra charges--only honesty and respect! That is a great feeling for a woman.
Recommended
Doug S., Owner from Silzer Auto Repair responded on 10/08/2018
Barb, Its funny but our customer list has more women then men. Thank you for all your kind words it really means a lot to me right now. If you had time this would be great on Google
Doug SilzerSD
Sam D.
Clive, IA
2012 Chevy Malibu, Now Running like New!
My daughter's 2012 Malibu sounded like a threshing machine, running extremely rough. Against my wishes, she took it to a "Local Chevy Dealer" and was charged up front, $400 for Diagnostics, then a hefty bill if we had the repairs done there...
So-- We/I took it to Doug at Silzer Auto Repair, where it should have been in the first place...
Not only were some previous diagnostics incorrect, the estimate and final charge at Silzer were nearly Half of the dealership charges!
Long story short, Silzer has the car repaired (timing chains and both front rotors) for a very reasonable price -and- Doug will make sure everything is done right! You can't get better service than that!!!
So-- We/I took it to Doug at Silzer Auto Repair, where it should have been in the first place...
Not only were some previous diagnostics incorrect, the estimate and final charge at Silzer were nearly Half of the dealership charges!
Long story short, Silzer has the car repaired (timing chains and both front rotors) for a very reasonable price -and- Doug will make sure everything is done right! You can't get better service than that!!!
Recommended
SD
Sam D.
Clive, IA
2012 Chevy Malibu, Now Running like New!
My daughter's 2012 Malibu sounded like a threshing machine, running extremely rough. Against my wishes, she took it to a "Local Chevy Dealer" and was charged up front, $400 for Diagnostics, then a hefty bill if we had the repairs done there...
So-- We/I took it to Doug at Silzer Auto Repair, where it should have been in the first place...
Not only were some previous diagnostics incorrect, the estimate and final charge at Silzer were nearly Half of the dealership charges!
Long story short, Silzer has the car repaired (timing chains and both front rotors) for a very reasonable price -and- Doug will make sure everything is done right! You can't get better service than that!!!
So-- We/I took it to Doug at Silzer Auto Repair, where it should have been in the first place...
Not only were some previous diagnostics incorrect, the estimate and final charge at Silzer were nearly Half of the dealership charges!
Long story short, Silzer has the car repaired (timing chains and both front rotors) for a very reasonable price -and- Doug will make sure everything is done right! You can't get better service than that!!!
Recommended
Doug S., Owner from Silzer Auto Repair responded on 10/05/2018
Sam, thanks for such a wonderful review. It comes at a great time, I just helped a very young (20 at best) girl with her car and she was not happy at all. she could not understand anything we tried to tell her so our shop recieved a 1 star google review. So this review means a lot to me thanks again
Doug SilzerSG
Steven G.
Des Moines, IA
Hyundai Sonata
Verified Customer
Very pleased
Always great service, I highly recommend Silzers for your automotive needs
Recommended
Doug S., Owner from Silzer Auto Repair responded on 10/05/2018
Steven, thanks for this great review, I know you guys always say good things about us. Thanks again
Doug SilzerCM
Connie M.
Des Moines, IA
Chevrolet Tahoe
Verified Customer
very helpful
Made an appointment, the guys were ready, it was a little hectic in the shop, but they stuck with their waiting customers and got the jobs completed
Recommended
Doug S., Owner from Silzer Auto Repair responded on 10/05/2018
We try to plan ahead for our waiters Connie, Thank you for seeing this as you waited for your service.
Doug Silzer