Valencia Auto Performance - Simply Smog


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

986 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
79% Business Response
Latest Review 2 days ago
NANCY W. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Perfection!"
It was the last time my 2005 Cadillac DTS got to come for a visit. She got purchased by a friend. He told me that he comes here too so expect to see her again. He has changed her name. She is now known as Ruby. Thank you for always taking such great care of my car and me.
Vehicle: Cadillac DeVille
Service Date: 11/14/2017
Review Created: 11/15/2017 10:51 PM
Saila A. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Saila said this business did a good job on her tire replacement. She mentioned they forgot the plug on one of her tire changes. Overall she would recommend this business.
Vehicle: Honda CR-V
Category: Service
Service Date: 11/08/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Martin A. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Martin said the service at this business is satisfactory.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 11/07/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Ryan B. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ryan said every time he takes his vehicle in, they are fast and every employee is super kind.
Vehicle: Jeep Commander
Category: Service
Service Date: 11/07/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
PAUL B. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Auto Repair Shop"
Valencia Auto Performance is an extremely honest auto repair business!
Vehicle: Ford Ranger
Service Date: 11/10/2017
Review Created: 11/12/2017 07:50 AM
Cameron D. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Kathy. She said this business is quick, pleasant, professional and it's a good value.
Vehicle: Ford Ranger
Category: Service
Service Date: 11/01/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Armenouhy D. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Armenouhy's husband. He said the service was quick and easy.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 11/04/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Mckenna P. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mckenna said the staff provided really good service and the lady at the front counter was very friendly.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 11/04/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
CONSUELO V. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Provided"
Always an excellent service
Vehicle: Toyota Sienna
Service Date: 11/06/2017
Review Created: 11/08/2017 07:03 AM
RICHARD J. on 11/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always helpful at a reasonable price"
Every time I need something fixed on any of our three cars, I take it here. The staff is friendly, efficient and knowledgeable. They have a great clean waiting room, free coffee/water, TV, magazines and today's paper. Cost is reasonable and they do an expert job of testing for smog or complete auto repair.
Vehicle: BMW 3 Series
Service Date: 11/03/2017
Review Created: 11/05/2017 11:53 AM
Mike C., owner at Valencia Auto Performance - Simply Smog responded on 11/06/2017

Hi Richard:

Thanks for the GREAT review. You are very kind. Hope we can serve your automotive service and repair needs in the future. Great having you as a csutomer and if you ever need anything special, or have any kind of an issue, pleaase contact me directly.

Your business and loyalty are greatly appreciated.

Sincerely yours,

Mike Cavanah
owner
661 259-5600
BRIAN G. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Smog test. "
Very friendly staff. Didn’t pass my inspection but not their fault.
Vehicle: Chevrolet Chevy Express
Service Date: 11/03/2017
Review Created: 11/04/2017 07:45 PM
Mike C., owner at Valencia Auto Performance - Simply Smog responded on 11/06/2017

Hi Brian:

Sorry you did not pass your smog test. Did you know we are excellent at all auto repairs and service including smog test related issues?

Give us a try and hope we can serve you in the future.

Sincerely yours,

Mike Cavanah
owner
661 259-5600
ISSA H. on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Oil Change was performed quickly with a reasonable price. Sam was very helpful.
Vehicle: Chevrolet Tahoe
Service Date: 11/01/2017
Review Created: 11/03/2017 01:45 PM
Cindy P. on 11/02/2017
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick"
Efficient and fast service!
Service Date: 10/28/2017
Review Created: 11/02/2017 11:02 AM
Mike C., owner at Valencia Auto Performance - Simply Smog responded on 11/06/2017

Hi Cindy:

Thanks for the kind words. Hope you know WE DO IT ALL!! Same fast and efficent service and good prices on all auto service and repair needs. We offer free courtesy shuttle service anywhere in the SCV.

Hopoe we can continue to serve your needs for auto service and repair.

Sincerely yours,

Mike Cavanah
owner
661 259-5600
CINDY P. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick"
Efficient and fast service
Vehicle: Toyota Corolla
Service Date: 10/28/2017
Review Created: 10/30/2017 12:09 AM
Mike C., owner at Valencia Auto Performance - Simply Smog responded on 11/04/2017

Hi Cindy:

Glad we satisfied you at our shop. Did we tell you WE DO IT ALL!! We are a full service and repair shop with free shuttle service anywhere in the SCV and free loan car if the repair or service is going to take all day.

Give us a chance and thanks for your business.

Sincerely yurs,

Mike Cavanah
owner
661 259-5600
Camron B. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Camron said the staff got the work done as quickly as they could.
Vehicle: Toyota Cressida
Category: Service
Service Date: 10/25/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
ISSA H. on 10/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good Service"
Sam is great!
Vehicle: Mercedes-Benz C-Class
Service Date: 10/27/2017
Review Created: 10/29/2017 11:18 AM
Mike C., owner at Valencia Auto Performance - Simply Smog responded on 11/04/2017

Hi Issah:

I happen to agree with you , on most days. Sam is great and it was a pleassure meeting you. Thanks for your business, it is greatly appreciated.

Yours truly,

Mike Cavanah
owner
661 259-5600
CHRIS C. on 10/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My Service"
The service was excellent. I will definitely be a repeat customer.
Vehicle: Ford Focus
Service Date: 10/27/2017
Review Created: 10/29/2017 09:28 AM
Mike C., owner at Valencia Auto Performance - Simply Smog responded on 11/04/2017

Hi Chris:

It was a pleasure meeting you and glad we could satisfy your needs. Please call us if you ever have any questions or concerns with your vehicles. We like having customers like you.

Sincerely yours,

Mike Cavanah
owner
661 259-5600
Alec S. on 10/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Alec said he was treated well at this business.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 10/25/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
JOSE D. on 10/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The service and value is always above & beyond my expectations.
Vehicle: Chevrolet Silverado 1500
Service Date: 10/24/2017
Review Created: 10/26/2017 09:50 PM
Mike C., owner at Valencia Auto Performance - Simply Smog responded on 11/04/2017

Dear Jose:

Glad you like our service and we like serving you. Your business is greatly appreciated and hope we can continue to be your GO TO auto repair facility for a long time to come.

Sincerely yours,

Mike Cavanah
owner
661 259-5600
TIMOTHY F G. on 10/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Back on the road"
It took a little time finding out why my dodge ram 1500 wouldn't start. Alan (service manager) was fantastic. His knowledge, skill and superb customer service really eased my anxiety and he even provided a loaner car to me. My truck now starts right up. I will be back here for my next repair.
Vehicle: Dodge Pickup
Service Date: 10/14/2017
Review Created: 10/26/2017 04:38 PM
Mike C., owner at Valencia Auto Performance - Simply Smog responded on 11/04/2017

Hi Tim:

Glad Alan tok good card of you. Your business is greatly appreciated and we look forward to helping you out in the future.

Sincerely yours,

Mike Cavanah
owner
661 259-5600
Displaying Review 1 - 20 of 986 in total