Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

751 Reviews

97% Would Recommend
Latest Review 3 days ago

Reviews


JE
JOHN E.
Houston, TX
Chevrolet Camaro
Verified Customer
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09/20/2019
The Old Truck Has COLD Air Again
Want a mechanic you can send your mom to? It's this shop. My truck's AC was failing so I had them take a look. They didn't come back to me with some nonsense about stuff I didn't need, they found a leaky Schroeder valve...possibly the cheapest component out of the entire system. Would I recommend this business to a friend? Yes; and I do all the time.

SM
Sidney M.
Tomball, TX
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Sidney said the staff know what they were doing and did it well.
This review was collected via phone interview by Customer Research Inc.

BL
Berend L.
Houston, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Berend said the mechanic has always been good.
This review was collected via phone interview by Customer Research Inc.

SS
SAL S.
Katy, TX
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019
Review of Service
Trust SMART Auto to do the right thing and they didn't let me down again. Had front wheel berings to replace. They called after inspecting (which is what they usually do), explained what was wrong, how long it would take and how much it was going to cost. Cars now runs like a new car. Professional, transparent, honest. Nothing else to say.

SD
Sarah D.
Texas
Mazda Tribute
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Sarah said the employees took great care of her vehicle.
This review was collected via phone interview by Customer Research Inc.

PA
Paul A.
Houston, TX
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Paul said they provided good service.
This review was collected via phone interview by Customer Research Inc.

DG
Derek G.
Houston, TX
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Derek said he's been going to this facility a long time and they always do a good job. The staff is really nice and honest.
This review was collected via phone interview by Customer Research Inc.

NS
NIXON S.
New Ulm, TX
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
Quick and Friendly service
Family owned and operated, this repair shop provides quick and friendly service and most important very accurate repair estimates. Rarely ever has added costs after job begins. Their diagnosis is accurate and their repair estimates are accurate.

JF
JUDY F.
Houston, TX
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019
Customer Service
Smart Automotive Services is customer oriented. Owners and employees are professional and friendly. The job is always completed in a timely manner at a reasonable price. Other customers who come in while I am there are also friendly. Have actually made new friends while waiting. The skilled workers at Smart are top notch!

LL
Lowell L.
Houston, TX
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Lowell said he likes them, trusts them, and he has used them for over 20 years.
This review was collected via phone interview by Customer Research Inc.

BB
BRIAN B.
Houston, TX
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019
I am a Smart Auto Fan.............
Good Service, Great People,,, Honesty is important and I believe I am dealt with honestly,,,

BC
BETTY C.
Houston, TX
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
Honda Timing Belt
I have used Smart Automotive Service on several occasions in the past. I have found them to be honest in evaluating a need and only recommend service when actually needed. Twice when they checked my brakes at my request their response was not yet! The timing belt replacement was completed on the estimated day and at a reasonable cost. I recommend Smart Automotive Service.

GP
George P.
Houston, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Spoke with Dana. She said they have been with the business for 12 years, they do fabulous work, and they have never been disappointed with all of their vehicles. They drive all the way over there and they don't live close anymore. They have excellent service, prices, they were fair and reliable. She added she would like to thank them for so many years of their service.
This review was collected via phone interview by Customer Research Inc.

GR
Gino R.
Texas
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Gino said they treated him well and take care of his business.
This review was collected via phone interview by Customer Research Inc.

BB
BRIAN B.
Houston, TX
Ford F-150
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/17/2019
Dont like new location,,,,
Don't like the "new" shop at all ,,, just don't,, not as inviting as the other location and I have been going to Smart when it was the Meinecke Store,,, Service as always is great,, really like the folks at Smart Auto , just not real happy they moved....

KS
Kenny S.
Sealy, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Spoke with Mary. She said the business does good work and they are honest. They do not try to sell things that are not needed. She does recommend them.
This review was collected via phone interview by Customer Research Inc.

DM
Don M.
Katy, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Don said the business takes care of him and goes beyond call of duty to service his vehicle.
This review was collected via phone interview by Customer Research Inc.

SS
SAL S.
Houston, TX
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019
Review of Service
The gang at Smart Auto know their stuff, I TRUST them and what they've done to all 4 of my family cars. What I love best is that thy will diagnose what wrong, call us and tell us along with the price. They also will tell us if it's worth fixing.

MO
MICHELL O.
Houston, TX
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019
My Service
Dani and David — awesome! I love how they treat us like patients— they are like a doctor and a nurse, operating on our cars— David is the doctor and Dani is the nurse— she is very knowledgeable about everything— they know vehicles like doctors know the anatomy of a body—- and they make me feel like I belong.. attentive and caring! Love this place!!!

MT
MERCEDES T.
Houston, TX
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
Great place
Friendly environment and their service is outstanding.

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