Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78
4.8

( 792 Reviews )

98% Would Recommend
Latest Review about 21 hours ago

Reviews


BE
BETTE E.
Jacksonville, NC
Honda Odyssey
Verified Customer
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12/11/2019
Great job, quick service, very efficient
I am always pleased with the service I get. Always knowledgeable and efficient, Reasonable pricing for the work.

MP
Marcus P.
North Carolina
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Marcus said that they're very helpful. He came in last minute and they worked with him from beginning to end.
This review was collected via phone interview by Customer Research Inc.

AW
Anthony W.
North Carolina
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Spoke with Amanda. She said they have good service there.
This review was collected via phone interview by Customer Research Inc.

FB
FRANCES B.
Jacksonville, NC
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019
Great service
Smith's iui s a great place to start get your car serviced. They are very reasonably priced and the work is great.

FB
FRANCES B.
Jacksonville, NC
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019
Great service
The folks at Smith's do a fantastic job at a great price. Highly recommend them.

RA
Robert A.
Jacksonville, NC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Robert said he would not take the vehicle any place else. He said they are good and do excellent work. When they give a quote they honor it unless they found something else wrong. He is so pleased they go above and beyond and make sure the work the vehicle needs is done. He cannot say enough good things about the business.
This review was collected via phone interview by Customer Research Inc.

AV
Alexandria V.
North Carolina
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Alexandria said they are very good at fixing a mistake they made and David has very good customer service skills.
This review was collected via phone interview by Customer Research Inc.

BB
Benny B.
North Carolina
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Benny said the service was good and the staff was nice. He said they talked with him and made him feel satisfied until his vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

CW
Claude W.
Jacksonville, NC
Oldsmobile Cutlass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Claude said this business did exactly what he asked them to do. They went beyond to make sure he got his money's worth. They were good and he is going back in a few months.
This review was collected via phone interview by Customer Research Inc.

AS
Antonio S.
North Carolina
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019 Category: Service
Antonio said the business was timely, they kept in contact with him and were quick. They had good communication and he will return in the future.
This review was collected via phone interview by Customer Research Inc.

MV
Marina V.
North Carolina
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2019 Category: Service
Marina said she loves working with them at this business.
This review was collected via phone interview by Customer Research Inc.

RJ
RICKY J.
Jacksonville, NC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019
caring about customer
good people ! treat people like I would want to be treated

JE
JOEL E.
Jacksonville, NC
Buick Century
Verified Customer
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09/25/2019
review
Great work!!! I came in for an inspection and was done in less than an hour. Fantastic!!!

MM
Michael M.
North Carolina
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019 Category: Service
Michael said the staff was very friendly and professional.
This review was collected via phone interview by Customer Research Inc.

LH
Logan H.
North Carolina
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2019 Category: Service
Logan said there is nothing wrong. Everything is good with his service.
This review was collected via phone interview by Customer Research Inc.

RA
Robert A.
Jacksonville, NC
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Robert said the staff did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

MC
Melissa C.
Jacksonville, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/30/2019
Horrible service!
If you love your vehicle then don't trust it with this company. Took a chance and trusted this company to do a job they are suppose to be certified in and yet my vehicle is still broke down. Not only do I now have to find someone else to fix my vehicle but they expect me to pay for a job undone. According to them they did fix it and yet when we drove it away it broke down not even 4 miles down the road. So it is towed back and now there is something else magically wrong with it. How this went undetected after they ran a diagnostic is beyond me. Not to mention when I called them to get my vehicle back and point out this was on them they got extremely rude told me it wasnt on them (because they supposedly fixed it even though it wont run) that I was gonna pay them if I wanted my vehicle back then proceeded to hang up on me. So world do yourself a favor choose someone else.

Verified Customer
Richlands, NC
Dodge Pickup
Verified Customer
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08/21/2019
Great customer service
Owners and employees were friendly and helpful . Explained each step of the repairs to be done .

FB
FRANCES B.
Jacksonville, NC
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019
Great Service
These guys are honest and do a great job for a great price.

EE
ED E.
Jacksonville, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
FAMILY CARE
Smith's auto is a Family oriented folks.
Trusted by many and will treat you as one of their own.
David is like a Brother you wished you had...!