Reviews
DM
Debra M.
Fresno, TX
2016 Hyundai Sonata
Verified
Always a good job!!!!!
Coming to South Loop Hyundai is like see old friends. My advisor Craig is ready when I arrive with a smile. The tech who work on my car is very timely. By the time I pour some coffee and start to enjoy it, my car is ready.
Recommended
PT
Pamela T.
Houston, TX
2017 Hyundai Elantra
Verified
Great Customer Service
Normally Craig helps me and he is always great but I was helped by another gentleman this time and I had just got off work and was tired but his personable attitude made my day better! Thanks Service Team, you rock! Oh and my car was so clean I didn't even realize it was mines!!!!!
Recommended
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/19/2018
Awesome, Thank you for your uplifting feedback.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
JS
Jihyun S.
Houston, TX
2018 Hyundai Santa Fe S
Verified
Always Good
Hyundai service center is always good and people who work there provide good service.
Recommended
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/19/2018
Awesome, Thank you for your feedback.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
LR
Lorraine R.
La Marque, TX
2016 Hyundai Accent
Verified
Best Dealership and Service Department in Houston
The crew at South Loop Hyundai aims to please!
Recommended
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/19/2018
Yes we do. Thank you for your feedback.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
Verified Customer
Houston, TX
2018 Hyundai Elantra
Verified
11,250 mile service
Had a service appointment; was in and out; only complaints (minor): no snacks and chairs along the counter top (opposite side of where the refreshments are) are too short for the height of the counter top.
Recommended
TK
Tim K.
Houston, TX
2012 Hyundai Sonata
Verified
Good people
Good people, however expect a long wait even on an off day (3+hours) just for an oil change. I assume they put cars through thorough testing before handing your car back that’s why it takes so long.
Recommended
QC
Quatomonique C.
Houston, TX
2017 Hyundai Santa Fe
Verified
THE RESPECT FROM THE EMPLOYEES
WONDERFUL CUSTOMER SERVICE
Recommended
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/18/2018
Awesome, Thank you for your feedback.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
MC
Michael C.
Pearland, TX
2017 Hyundai Elantra
Verified
Service
Ben is very helpful. He helped me when my car unexpectedly died and I didn’t or couldn’t reach the right parties . He also was helpful in making sure that I was taken care of while the car was being repaired. Great guy!!!!
Recommended
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/18/2018
Yes he is. Thank you for your feedback.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
BK
Barbara K.
Houston, TX
2017 Hyundai Santa Fe S
Verified
I made an appointment.
I made an appointment. They did what they were supposed to do in the amount of time they said it should take. They let me know when the car was ready.
They checked the car and gave me a report. They also washed the car.
They checked the car and gave me a report. They also washed the car.
Recommended
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/18/2018
Love it. Thank you for your feedback.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
RN
Rebekah N.
Houston, TX
2017 Hyundai Tucson
Verified
Good job
Good job
Recommended
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/17/2018
Thank you for your feedback.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
JP
Joseph P.
Houston, TX
2018 Hyundai Elantra Gt
Verified
Oil change tire rotation
Great service as always. Thanks again
Recommended
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/17/2018
Awesome, Thank you for your feedback.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
Verified Customer
Manvel, TX
2018 Hyundai Santa Fe S
Verified
Average
Visit was ok.
Recommended
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/16/2018
Thank you for your feedback. Please let me know what we can do to improve your next visit. Hyundia’s passing score is a 5 Star. I would like to meet our exceed your expectations on you next visit.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
OR
Orlando R.
Brookside Vl, TX
2018 Hyundai Santa Fe S
Verified
Way to go!!!
Awesome customer service, very professional and friendly
Recommended
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/15/2018
Awesome, Thank you for your feedback and your business.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
KB
Kitra B.
Houston, TX
2015 Hyundai Elantra
Verified
Excellent experience
Everyone was extremely nice and professional. I enjoyed the complimentary snacks provided while waiting on my car.
The manager answered every question that I had. He was patient and kind.
I will definitely bring my car back and recommend them to everyone.
The manager answered every question that I had. He was patient and kind.
I will definitely bring my car back and recommend them to everyone.
Recommended
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/15/2018
Thank you for your feedback and the opportunity to to service your vehicle.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
Verified Customer
Missouri City, TX
2011 Hyundai Genesis Co
Verified
Customer Service makes the difference
Great customer service is what makes South Loop Hyundai Service Department an enjoyable experience. Craig is my guy, he wroks to get me in and out as smoothly as possible.I really appreciate the good customer service and efficiency.
Recommended
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/15/2018
Awesome, Thank you for your bussines.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
JC
Julie C.
Houston, TX
2016 Hyundai Tucson
Verified
Great Service
Great, quick service. Jacob, was my service rep and was very responsive to my time constraints and my choices.
Recommended
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/14/2018
Thank you for your feedback.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
Verified Customer
Houston, TX
2018 Hyundai Santa Fe S
Verified
??
Wasn't attentive enough for me
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/14/2018
Thank you for your feedback. Will keep working at it.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
EB
Ebony B.
Houston, TX
2013 Hyundai Sonata
Verified
Perfect service
I love the service I received from the time I walked into the building. The men behind the desk were very attentive. As soon as I spoke with the consultant Javier, my car was immediately taken in and serviced. He also let me know what else was wrong with my car and recommended what I needed to get done. Also, he broke down my warrenty to me and let me know what was covered. Thank you Hyundai for the amazing customer service.
Recommended
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/14/2018
Thank you for your feedback and your business.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
Verified Customer
Houston, TX
2007 Hyundai Santa Fe
Verified
It’s not so great yet to me, but is improving well.
Communication is much better than before.
Recommended
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/14/2018
Awesome, will keep working at it. Thank you for your feedback.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
QL
Queenie L.
Houston, TX
2017 Hyundai Sonata Hyb
Verified
Ben Hoang and that awesome manager in service Aubrey
Ben and that awesome Aubrey (service manager) always go above and beyond to make sure I am satisfied as a customer even though I have experience some not so good things with Hyundai during and since the purchase of my car. Ben and Aubrey are awesome. Thank you Ben, Thanks you Aubrey.
Recommended
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/13/2018
Thank you for your feedback.
Aubrey CookParts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com