Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2631 Reviews

ReScore Reviews™ (42)

ReScore
Overall Rating 4.5000005/5Overall Rating 4.5000005/5Overall Rating 4.5000005/5Overall Rating 4.5000005/5rating 4.5000005
Original
Overall Rating 1.8780488/5rating 1.8780488rating 1.8780488rating 1.8780488rating 1.8780488
93% Would Recommend
100% Business Response
Latest Review 20 minutes ago

Reviews


DM
Debra M.
Fresno, TX
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Always a good job!!!!!
Coming to South Loop Hyundai is like see old friends. My advisor Craig is ready when I arrive with a smile. The tech who work on my car is very timely. By the time I pour some coffee and start to enjoy it, my car is ready.

PT
Pamela T.
Houston, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Great Customer Service
Normally Craig helps me and he is always great but I was helped by another gentleman this time and I had just got off work and was tired but his personable attitude made my day better! Thanks Service Team, you rock! Oh and my car was so clean I didn't even realize it was mines!!!!!
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/19/2018

Awesome, Thank you for your uplifting feedback. 

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

JS
Jihyun S.
Houston, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Always Good
Hyundai service center is always good and people who work there provide good service.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/19/2018

Awesome, Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

LR
Lorraine R.
La Marque, TX
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Best Dealership and Service Department in Houston
The crew at South Loop Hyundai aims to please!
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/19/2018

Yes we do. Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

Verified Customer
Houston, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
11,250 mile service
Had a service appointment; was in and out; only complaints (minor): no snacks and chairs along the counter top (opposite side of where the refreshments are) are too short for the height of the counter top.

TK
Tim K.
Houston, TX
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Good people
Good people, however expect a long wait even on an off day (3+hours) just for an oil change. I assume they put cars through thorough testing before handing your car back that’s why it takes so long.

QC
Quatomonique C.
Houston, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
THE RESPECT FROM THE EMPLOYEES
WONDERFUL CUSTOMER SERVICE
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/18/2018

Awesome, Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

MC
Michael C.
Pearland, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Service
Ben is very helpful. He helped me when my car unexpectedly died and I didn’t or couldn’t reach the right parties . He also was helpful in making sure that I was taken care of while the car was being repaired. Great guy!!!!
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/18/2018

Yes he is. Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

BK
Barbara K.
Houston, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
I made an appointment.
I made an appointment. They did what they were supposed to do in the amount of time they said it should take. They let me know when the car was ready.
They checked the car and gave me a report. They also washed the car.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/18/2018

Love it. Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

RN
Rebekah N.
Houston, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Good job
Good job
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/17/2018

Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

JP
Joseph P.
Houston, TX
2018 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Oil change tire rotation
Great service as always. Thanks again
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/17/2018

Awesome, Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

Verified Customer
Manvel, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/16/2018 Category: Service
Average
Visit was ok.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/16/2018

Thank you for your feedback. Please let me know what we can do to improve your next visit. Hyundia’s passing score is a 5 Star. I would like to meet our exceed your expectations on you next visit.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

OR
Orlando R.
Brookside Vl, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Way to go!!!
Awesome customer service, very professional and friendly
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/15/2018

Awesome, Thank you for your feedback and your business.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

KB
Kitra B.
Houston, TX
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Excellent experience
Everyone was extremely nice and professional. I enjoyed the complimentary snacks provided while waiting on my car.
The manager answered every question that I had. He was patient and kind.
I will definitely bring my car back and recommend them to everyone.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/15/2018

Thank you for your feedback and the opportunity to to service your vehicle.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

Verified Customer
Missouri City, TX
2011 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Customer Service makes the difference
Great customer service is what makes South Loop Hyundai Service Department an enjoyable experience. Craig is my guy, he wroks to get me in and out as smoothly as possible.I really appreciate the good customer service and efficiency.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/15/2018

Awesome, Thank you for your bussines.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

JC
Julie C.
Houston, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Great Service
Great, quick service. Jacob, was my service rep and was very responsive to my time constraints and my choices.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/14/2018

Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

Verified Customer
Houston, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/14/2018 Category: Service
??
Wasn't attentive enough for me
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/14/2018

Thank you for your feedback. Will keep working at it. 

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

EB
Ebony B.
Houston, TX
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Perfect service
I love the service I received from the time I walked into the building. The men behind the desk were very attentive. As soon as I spoke with the consultant Javier, my car was immediately taken in and serviced. He also let me know what else was wrong with my car and recommended what I needed to get done. Also, he broke down my warrenty to me and let me know what was covered. Thank you Hyundai for the amazing customer service.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/14/2018

Thank you for your feedback and your business.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

Verified Customer
Houston, TX
2007 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
It’s not so great yet to me, but is improving well.
Communication is much better than before.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/14/2018

Awesome, will keep working at it. Thank you for your feedback. 

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

QL
Queenie L.
Houston, TX
2017 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Ben Hoang and that awesome manager in service Aubrey
Ben and that awesome Aubrey (service manager) always go above and beyond to make sure I am satisfied as a customer even though I have experience some not so good things with Hyundai during and since the purchase of my car. Ben and Aubrey are awesome. Thank you Ben, Thanks you Aubrey.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/13/2018

Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com