South Loop Hyundai

You're awesome! Thank you for the review! We appricate you and your business.

Thank you for taking the time to speak to me about your concerns It's 1 of many improvements that we're making. Thank you.

I apologize for the poor service you recieved. May we speak so we can improve on this? Thank you for your time.

Thank you for your business. How can we earn a 5 star rating from you?

You're too kind. Thank you for the opportunity to service your vehicle.

I apologzise for the less than 5 star service. This does concern us and will be addressed I can assure you. Thank you for the reponse. 

Thank you for your feedback and your loyalty to our dealership. 

Thank you for your feedback.

Awesome, Thank you for your feedback and your business.

Thank you for your feedback.

Thank you for your feedback.

Dear Valued Customer,

I apologize for your misfortune. Like we talked about, you have every right to be upset. I would be as well. I believe your anger is directed at the innocent party. We did not sell you the vehicle nor did we incorrectly post the warranty start date. Hyundai Motors of America has very strict rules on warranty repairs to keep dealerships from making fraudulent warranty repairs. This keeps cost down so Hyundai Dealerships can past that savings onto the customers so they get full value of the service. If you remember, I consulted with my Hyundai Service Representative on the situation. He is the person that helped us get you the refund as fast as we could. Per our company policy, I cannot release a vehicle from service without payment. Short of me paying for the service myself, my hands were tied. I was willing to do this but after you stood in my office, and scream profane words at me, I could not have compassion for your situation. Also, you did approved the repairs so we could proceed. Again, I apologize for this misunderstanding and your pain. I hope you find it in your heart to forgive us and maybe one day, I can make it up to you as your Hyundai Service Manager. Rest assured, I take full responsibility for not taking care of you as a valued customer and I will accept ALL disciplinary actions sentenced to me for mishandling your concern.

My sincerest apologies,
South Loop Hyundai Service Manager

Thank you for the kind words. You are a valued customer and it is our pleasure providing you 5 star service.

Thank you for the oppournity to service your vehicle. Length of service is on the fore front of ways to improve your experience here. We appreciate the feedback.