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Oil Change 125

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Recent Reviews

Sharon G.

Hampton, GA

10/18/2022

Category: Service

Customer Service should not stop at the sales floor, but it does here.

Customer service should not stop at the purchase of a vehicle, when you purchase a vehicle the customer service should continue on through the servicing of the vehicle. At this location South Towne Hyundai where the general manager's name is Terry Weldon and the service manager name is Mr. Croney. I gave an unfavorable review on their survey when I came to visit in February of 2022 on February 2nd, I received a call from Mr. Croney asking why I gave an unfavorable review. I explained that the customer service that I received that day from his employee was unacceptable. He explained to me that the service review does not pertain to the staff themselves but it pertains to him as the manager. He asks if I could please redo my review to be more favorable and he would honor me with a free oil change. He resent the review to me I completed the review to make it more favorable. When it was time for me to come in for my oil change this month {I don't drive my cars that often) I got a call from the dealership asking me was I coming in for my appointment that was this past Saturday; and I explained to them that I was coming in but I wanted to make sure that the free oil change that Mr. Croney promised me would be on my account. The representative stated that she would have to transfer me to the service department, where they confirmed that it was not on there. I told them I wanted to cancel my appointment until I can get to speak with Mr. Croney. They transferred me to Mr. Croney’s voicemail I left him numerous messages and I even emailed him. I received no response. I called again on Monday left him another message still no response. I called again on Tuesday which is today finally got a response after threatened to speak with the general manager. Once I got a chance to speak with him he was very condescending and did not want to honor what he told me when he asked me to change my review. Then he stated that if I told you that then I will honor that and ask me to go back and make another appointment. I called back to make an appointment and they told me the next appointment would be December 3rd the second and I made it for the day and time that Mr. Croney would be there. Then Mr. Croney proceeds to call me back after I thought it was resolved and tells me that according to his general manager, he is not to honor the free oil change. I asked to speak with the general manager who name is Mr. Terry Weldon that was a mistake he was no better and he is the lead of this location now I understand why the staff is the way the staff is. After I explained to him what was told to me then he said Well how about if we just split the oil change. At this point it has nothing to do with the oil change anymore I will gladly pay it but at another location. It is about keeping your word. So please no that if you do a survey do not allow anyone to sway your decision and keep it real so that all of us can know what this location is about and go someplace else. This was one of the worst experiences I have ever had at a dealership. Mr. Weldon and Mr. Croney I pray that you get some dignity about yourselves and learn what real customer service is about.

A regretful customer

Sharon Gaston

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