Southtowne Hyundai is conveniently located in Riverdale, GA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Southtowne Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Southtowne Hyundai is conveniently located in Riverdale, GA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Southtowne Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
**DO NOT GO TO THIS DEALERSHIP! THEY DO NOT UNDERSTAND THE MEANING OF CUSTOMER SERVICE!**
I have been contacting the dealership since Tuesday to request documentation to complete an adjustment on my vehicle. I had my engine replaced at this dealership in Nov. 2020. That entire experience was horrible since I was out of town when my engine failure occurred.
When I contacted the dealership this week to request documentation, I left three voicemails for Mr. Croney (service dept manager), and I have yet to receive a return call. When I contacted the service dept on Tuesday, the call was answered by Mr. Ruppe, who was the advisor for my case in 2020. He spent at least 5 minutes informing me of how my previous 1 star review effected his pay. He lectured me about the reason that a 5 star is needed. After listening to his condescending lecture, I informed him that I only needed documentation regarding the mileage that was on the new engine placed in my vehicle. He indicated that the engine that was placed in my vehicle was new, and he sent a duplicate copy of the invoice that I received when my vehicle was transported back to FL.
I then contacted the General Manager (Mr. Weldon) on 11/03/22. After being transferred to his voicemail, my call was dropped twice. On the third attempt, the operator transferred to the call to Mr. Weldon, and the call was answered but immediately disconnected. I proceeded to email Mr. Weldon on 11/03/22 with detailed information found on my invoice, and requested assistance since there was no response from the service department manager (Mr. Croney).
I finally had the opportunity to speak with Mr. Weldon (General Manager) on 11/04/22. He insisted that there is no price on a campaign engine, and denied receiving the email sent. He offered to send the call to the service department, and I made him aware that Mr. Ruppe provided a duplicate copy of the invoice that was already in my file. As a General Manager, he didn't offer any other solutions or recognize that the Mr. Croney hadn't returned the voicemails.
This is a long review, but this experience solidified the incompetence of the management at this dealership. I've only had two encounters with this dealership, and both experiences have been POOR. I truly feel sad for the customers that actually have to do business with this dealership. My dealership in FL exemplifies the true meaning of customer service, and it makes me realize that this dealership can't even meet the basic requirement of customer service. I'm not even certain that they know the definition of customer service.
Hopefully this dealership will figure out how to DO BETTER, but I highly doubt it.