Spillman Auto Service


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

167 Reviews

97% Would Recommend
91% Business Response
Latest Review 3 days ago
Roger B. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Roger said he appreciates this business and he took good care of him.
Category: Service
Service Date: 10/18/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Darrin W. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Darrin said this business did what he wanted them to do.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 11/02/2017
Review Created: 11/08/2017
This review was collected via phone interview by Customer Research Inc.
Richard A. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Richard said the business had really good customer service. He would recommend the business for service.
Category: Service
Service Date: 11/02/2017
Review Created: 11/08/2017
This review was collected via phone interview by Customer Research Inc.
Evan H. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Karen. She said this business sent an employee to pick up the vehicle. They fixed it for free, this time.
Vehicle: Nissan Altima
Category: Service
Service Date: 10/25/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
William D. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
William said the business was super speedy with getting him in and his vehicle fixed.
Vehicle: Toyota RAV4
Category: Service
Service Date: 11/02/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
Douglas K. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Douglas said the business was courteous and the staff was there when he needed them.
Category: Service
Service Date: 10/31/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
ERIC P. on 11/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2000 ford Lincoln "
i trust them with my cars and trucks so far this is my 3rd one
Vehicle: Lincoln Town Car
Service Date: 11/03/2017
Review Created: 11/05/2017 07:58 PM
Spillman A. at Spillman Auto Service responded on 11/06/2017

Thank You for the great review.  It is always a pleasure to see you and work on your vehicles.  If there is anything else we can do for you, please give us a call or text at 816-625-1232.

Have a great week!!

Jennifer C. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jennifer said the facility was really good.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 10/24/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Brian W. on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brian said the customer service at this business was good.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 10/18/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Faye H. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Faye said they did a good job and they did what she asked.
Vehicle: Saturn SL
Category: Service
Service Date: 10/16/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 10/24/2017

Thank You for the review.  It was great seeing you.  If there is anything else we can do, please give us a call at 816-625-1232

Have a wonderful day.

Laura S. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Matt. He said the business did a good job and all of the employees were very honest.
Vehicle: Mercury Mariner
Category: Service
Service Date: 10/05/2017
Review Created: 10/13/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 10/24/2017

Thank You for the great review.  We greatly appreciate it.  If there is anything else, please give us a call or text at 816-625-1232.  
Have a great day

Kip C. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kip said they did a good job.
Category: Service
Service Date: 09/29/2017
Review Created: 10/05/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 10/09/2017

Thank You for the great review.  We greatly appreciate it.  It was a pleasure to work on your vehicle.  If there is anything else we can do for you, please give us a call or text at 816-625-1232.

Have a great day.

Mark S. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Delana. She said the employees were really nice. They were friendly.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 09/08/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 10/02/2017

Thank You for the great reaview.  We greatly appreciate it.  If there is anything else we can do for you, please give us a call or text at 816-625-1232.  We look forward to seeing you again soon.

Have a great day!!

Gene H. on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gene said the business did a great job and he was in and out.
Category: Service
Service Date: 08/24/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 09/07/2017

Thank You so much for the great review.  If there is anything else we can do for you, please give us a call or text at 816-625-1232.  Have a great day.

Kenneth L. on 08/28/2017
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Kenneth said this business has poor communication. They seemed to do adequate work, but he wasn't impressed with their lack of commutation. When he went in, he gave a description of the work he wanted done. They took the liberty of doing other services. They looked at solutions that weren't discussed with him and he didn't like the fact that he didn't have control. The costs weren't discussed with him which upset him. The staff worked on the vehicle and they didn't tell him about it. He wasn't upset about the quality of work done, but he wasn't told about it which was wrong. They had difficulties getting some bolts off of his exhaust and instead of telling him they cut it off and welded it back on. They put a starter on it without pre authorization. He should have got a phone call and they made decisions on his behalf and that was unnerving to him. They replaced a couple of lights with new lights and broke one of the covers when they put it on. They were efficient and they did what needed to be done. The service cost way more than what he expected. The staff talked down to him.
Vehicle: Chevrolet Forward Control
Category: Service
Service Date: 08/25/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Erica E. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Erica said this business did a very good job.
Vehicle: Dodge Challenger
Category: Service
Service Date: 08/22/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 08/29/2017

Thank You for the great review.  We greatly appreciate it.  If there is anything else we can do, please give us a call or text at 816-625-1232.  Have a great day.

Will L. on 08/25/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Will said their charges were way too high and he felt overcharged.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 08/22/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
Dan S. on 08/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dan said this business gave him good service, and he has no complaints. Everybody was very courteous, and they did a great job.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 08/17/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 09/07/2017

Thanks for the great review.  It was great seeing you again.  If there is anything else we can do for you, please give us a call or text at 816-625-1232.  Have a great day.

Jethro M. on 08/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jethro said the business took a fairly good amount of time, but the service was still good.
Vehicle: Mercedes-Benz C230
Category: Service
Service Date: 08/18/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 09/25/2017

Thank You for the review.  We are sorry it took longer than it should have.  We have one tech and he had a vehicle in front of you.  If there is anything else we might be able to do for you, please give us a call or stop by. 

Branden R. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Branden said the business does a great job.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 07/26/2017
Review Created: 08/21/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 09/12/2017

Thank You Branden for the great review.  It is always a pleasure to see you.  If there is anything else we can do, please give us a call or text at 816-625-1232.  Have a great day.

Displaying Review 1 - 20 of 167 in total