Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

185 Reviews

97% Would Recommend
90% Business Response
Latest Review about 2 months ago

Reviews


MS
Mike and Annie S.
Ely, MN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Vacation Interrupted
We were making our way home from Oklahoma to Northern MN. We were just south of Kansas City when one of the tires on our pop up camper blew out. The force of the blow out caused the underside plumbing on the camper to basically disappear.

We limped into Camping World and were told that they did not work on Pop Ups. They offered no help.

Back online we found Spillman’s. We called and they said to drive on over.

They were extremely helpful. We needed a new tire and the plumbing fixed before we could head home. The crew at Spillman’s looked our rig over and explained that they would need to get parts etc but thought they could have it done by the next day.

These guys found the parts, rearranged their other work, dealt with our insurance company and got us back on the road.

They were pleasant to deal with and a lot of fun.

Thanks everyone for making a potential vacation bummer a surprisingly good experience.

Mike, Annie and Beagle

PW
Paul W.
Saint Ann, MO
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/27/2018
CROOKS!
If they can't find a problem they'll make one up. If they can't think of a problem they'll create one.

TK
Todd K.
Grain Valley, MO
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Todd said it worked out well.
This review was collected via phone interview by Customer Research Inc.

BC
Billy C.
Odessa, MO
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Spoke with Sabrina. She said the staff got her in, and the service was priced decently.
This review was collected via phone interview by Customer Research Inc.
Spillman A. from Spillman Auto Service responded on 06/01/2018

Thank You for the great review.  If there is anything else we can do please give us a call or just stop in.  Have a great day!!


JW
Juliet W.
Santa Fe, NM
GMC Safari
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Juliet said she had a good experience with this business and they fixed the problem with her vehicle.
This review was collected via phone interview by Customer Research Inc.
Spillman A. from Spillman Auto Service responded on 05/24/2018

Thank You for the great review.  It was a pleasure to meet you and take care of your vehicle needs.  If you need anything else, please give us a call.  Have a great rest of the week and a Great Holiday!!


JC
Jim C.
Bates City, MO
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Jim said the experience was seamless.
This review was collected via phone interview by Customer Research Inc.
Spillman A. from Spillman Auto Service responded on 05/22/2018

Thank You for the great review.  It is always a pleasure to see you guys and be able to take care of your vehicles.  Have a great rest of your week and a great weekend.


GS
Gregg S.
Oak Grove, MO
Chevrolet Cutaway
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Gregg said they worked really hard on his vehicle. However, the problem was not found. The diagnostic charge was for two hours instead of one hour.
This review was collected via phone interview by Customer Research Inc.
Spillman A. from Spillman Auto Service responded on 05/15/2018

Needs to have BCM replaced and go from there.  We talked to you about the additional diagnostic time and it was approved, before we went any further.  We stopped after the additional hour was up.  


TS
Terry S.
Topeka, KS
Volkswagen Phaeton
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Terry said this business was instrumental in working with another facility to get the problem fixed. The staff was very helpful and cordial. He appreciates their business savvy. They removed the equipment that didn't work.
This review was collected via phone interview by Customer Research Inc.
Spillman A. from Spillman Auto Service responded on 05/15/2018

Thank You for the great review.  It is always our pleasure to help in any way we can.  If there is anything else we can do, please give us a call.  Have a great day.


JM
James M.
Lake Lafayette, MO
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
James said the business did everything they said they would do, in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Spillman A. from Spillman Auto Service responded on 05/15/2018

Thank You for a great review.  It was our pleasure to take care of your vehicle needs.  If you need anything else, please give us a call.  Have a great day


JY
Jennifer Y.
Grain Valley, MO
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Jennifer said her experience was easy. There was nothing wrong with it.
This review was collected via phone interview by Customer Research Inc.
Spillman A. from Spillman Auto Service responded on 05/15/2018

Thank You for the great review.  It was a pleasure to meet you.  If there is anything else we can do for you, please give us a call.  Have a great day


DW
Darrin W.
Oak Grove, MO
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Darrin said they did everything he needed them to do.
This review was collected via phone interview by Customer Research Inc.
Spillman A. from Spillman Auto Service responded on 05/15/2018

Thank You for coming in and letting us take care of your vehicle needs.  It is always a pleasure to see you.  If there is anything else we can do, please give us a call.  Have a great day


MG
Mike G.
Kansas City, MO
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018 Category: Service
Mike said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Spillman A. from Spillman Auto Service responded on 05/15/2018

Thank You for the review.  It was a pleasure to see you and take care of your vehicle needs.  If there is anything else we can do, please give us a call.


MG
Mark G.
Bay City, MI
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Mark said, this business gave him great service.
This review was collected via phone interview by Customer Research Inc.
Spillman A. from Spillman Auto Service responded on 05/15/2018

Thank You for the great review.  If you are back this way, stop in to say hi.  Have a great day.


RC
Robert C.
Pleasant Hill, MO
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018 Category: Service
Robert said they are flexible and follow up a lot.
This review was collected via phone interview by Customer Research Inc.
Spillman A. from Spillman Auto Service responded on 05/15/2018

Thank You for the review.  It was a pleasure to take care of your vehicle needs.  If there is anything else we can do, please give us a call or just stop in.


EH
Evan H.
Oak Grove, MO
Chevrolet Astro Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Evan said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Spillman A. from Spillman Auto Service responded on 05/15/2018

Thank You for the review.  It is always a pleasure to see and visit with you.  If there is anything else we can do, please give us a call or stop in.


CM
CAMMY M.
Lone Jack, MO
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018
Always a good job
I've been with Spillman for years. Always good work. People are friendly and I can trust them. Christian based.
Spillman A. from Spillman Auto Service responded on 05/15/2018

It is always great to see you Cammy.  If there is anything else we can do, please give us a call or stop by.


DC
DEBORAH C.
Independence, MO
Ford Super Duty F-550 DRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018
All around good service
Always friendly, reasonable prices and prompt service. Thanks!
Spillman A. from Spillman Auto Service responded on 05/15/2018

Thank You for the great review.  It is always a pleasure to see you.  If there is anything else we can do, please give us a call or stop by.


HM
Harry M.
Blue Springs, MO
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017 Category: Service
Spoke with Linda. She said the staff were very nice and pleasant to communicate with. Everything seemed fine.
This review was collected via phone interview by Customer Research Inc.

RB
Roger B.
Chariton, IA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Roger said he appreciates this business and he took good care of him.
This review was collected via phone interview by Customer Research Inc.

DW
Darrin W.
Oak Grove, MO
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2017 Category: Service
Darrin said this business did what he wanted them to do.
This review was collected via phone interview by Customer Research Inc.

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