Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

331 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
95% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


CD
Ciara D.
Spokane, WA
2016 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/13/2018 Category: Service
Disgusted
I refuse to come back to horrible place where the staff treat you like crap for wanting to make sure the correct service is being applied to their vehicle.
I will drive another 20 mins out of town instead to get serviced.
Justin S., Service Manager from Spokane Hyundai responded on 12/13/2018

Hello Ciara,

I completely under stand your frustration. When Jordan brought this to my attention after American Hyundai declined to replace your battery under warranty I called my district rep to get help paying for it for you. I can't take back what was done but I still would like to replace your battery for you at no charge. We are the largest dealer in our district and its not from taking advantage or horrible customer service. You can reach out to me at any time. Again I do apoligize for how you felt and how my employee failed to do the job to my expectation. 

Justin Seelnacht

Service Manager
Spokane Hyundai
justin.seelnacht@spokanehyundai.net
p-509-944-3650

PY
Penny Y.
Spokane, WA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
great atmosphere
from ,my greeting to getting may vehicle back the whole experence was very pleasurable.
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/13/2018

Thank you so much for your feed back!

Ashley Taylor
5099443625

MW
Marilyn W.
Spokane, WA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Detailing
Car looked awesome
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/12/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

Verified Customer
Deer Park, WA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Great People
Great people. Glad the company changed hands though.
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/11/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

TS
Talia S.
Spokane, WA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Always a great place to do business
The staff is super friendly from the time you walk in to when you leave. I have never had a bad experience there. The service guys are honest and will work with you on repairs. I won’t take my vehicle anywhere else.
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/11/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

DB
Daun B.
Priest River, ID
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
awesome team
Very friendly and efficient team. Robert, as usual, is accommodating and wonderful to work with!
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/11/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

RA
Robert A.
Spokane, WA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Service
Service was quick, efficient, and professional.
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/11/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

MG
Martha G.
Spokane, WA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Oil change
Very good customer service.
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/11/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

Verified Customer
Spokane, WA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Great service!
Got me checked right in, called before any extra work was performed. They gave me a ride to and from work and did an awesome job with my car.
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/10/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

Verified Customer
Spokane, WA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Great Service
Happy with service.
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/10/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

MA
Marvin A.
Colville, WA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Great customer service
I have always had my vehicle serviced here and will continue in the future. They are serious about customer satisfaction.
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/05/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

Verified Customer
Spokane, WA
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Great customer service
Aces!
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/05/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

TB
Thomas B.
Spokane, WA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Excellent Customer Service, Informative, courteous, and pleasant
Excellent Staff
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/04/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

ES
Eric S.
Valleyford, WA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Good job
Good job done real quick -
Thank you
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/04/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

GM
Guy M.
Post Falls, ID
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Friendly, Efficient and Effective
Service was friendly and quick, us usual.
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/04/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

Verified Customer
Spokane, WA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Highway noise & oil change
My car would make a strange noise but only when I’m the highway. Jordan was able to schedule me in for a service appointment regarding the noise issue and at the same time for my oil to be changed. Therefore I do not need to make a second trip! Worked out well, thank you!
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/04/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

KG
Kim G.
Pullman, WA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Everyone is so friendly
Everyone is so friendly and helpful and I feel that they are honest
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/01/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

OB
Orlando B.
WA
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Cool place😀😄
The whole entire staff is awesome!!!
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/01/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

GV
Gary V.
Punta Gorda, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Alex was a great serivce advisor
I would recommended this dealership to my friends and family
ASHLEY N T., Warranty Admin from Spokane Hyundai responded on 12/01/2018

Thank you so much for your feed back! 

Ashley Taylor
5099443625

Verified Customer
Spokane, WA
2010 Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/30/2018 Category: Service
Unauthorized service
Good service unsatisfactory communication
Justin S., Service Manager from Spokane Hyundai responded on 12/03/2018

Thank you for your feedback. My service advisor states that when talking about the repair you stated to fix it but to keep it under $500. Was that agreed upon that it could potentionally take that much work? I understand your frustration. Reach out to me at any time.

Justin Seelnacht

Service Manager
Spokane Hyundai
justin.seelnacht@spokanehyundai.net
p-509-944-3650