Reviews that include

Van 5

Garage 5

Starter 4

Spark Plugs 4

Road 4

Recent Reviews

Samantha R.

Tunnel Hill, GA

09/23/2023

Extreme Rip Off

Dropped my van off on Sept. 1st for them to ONLY plug in the OBD reader to verify what Honda of Dalton had said which was the spark plugs need to be changed, I also asked if the driver's side sliding door could be looked at because the cable had broke, I explained to John and an elderly man in the office to ONLY do that and then call my warranty dept and then me too let me know BEFORE anything was actually done / repaired and I was told "Oh absolutely" well between Sept 1st and Sept 21st (3 weeks) I called the garage too find out a status, it was after 2 weeks before the van was even moved into the garage, at the end of EVERY SINGLE call I would tell them to call me BEFORE anything was done/replaced/repaired and John, Tony & a new guy who started the day before, would say "ooh of course", well on Sept 21st, I got a call from John telling me that they done a compression test ($224.10) for no reason nor approved by me first, and he said it passed with flying colors, so they replaced the spark plugs which I was charged
$307.86 for the plugs + $188.72 labor, the plugs cost $167.94 from Advance (where they were delivered from) which means their mark up was $139.92 unheard of, at the end of the day it cost me $846.39, their mark up for the plugs $51.31 when they actually cost $27.99 minus their 10% account discount..
So I would highly recommend for everyone to stay the hell away from this place, there are some really great and honest garages around, but unfortunately State Line Auto is absolutely NOT one of them.

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