Sterling Car Care By the Bay


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

300 Reviews

97% Would Recommend
Latest Review 13 days ago

JEFF H. on 11/05/2017
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"The workers"
The workers
Vehicle: Chevrolet Chevy Express
Service Date: 11/02/2017
Review Created: 11/05/2017 08:25 AM
MARY ANN D. on 11/04/2017
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"Nice job"
Work done in timly manner, friendly and accomodating.
Vehicle: Toyota Corolla
Service Date: 11/01/2017
Review Created: 11/04/2017 04:21 PM
THOMAS G. on 11/03/2017
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"Honest Repair"
Took my car to another repair shop, got an estimate of work needed for $1700.
Took it to Sterling Car Care for a "second opinion" and found one issue was a warranty repair, and the other things weren't needed just yet!
That's HONESTY!
Love to keep my business in New Baltimore area when possible, will always try Sterling Car Care first.
Vehicle: Ford Taurus
Service Date: 10/31/2017
Review Created: 11/03/2017 11:13 AM
JERRY S. on 11/01/2017
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"Brake repair"
Timely repair, kept us informed about what needed to be done and provided an estimate of the cost.
Vehicle: Ford Taurus
Service Date: 10/30/2017
Review Created: 11/01/2017 11:35 AM
JAN S. on 10/30/2017
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"honesty"
Been doing business with them for years
Vehicle: Jeep Patriot
Service Date: 10/28/2017
Review Created: 10/30/2017 03:07 AM
MARY D. on 10/29/2017
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"I found this company thru AAA and feel they do an excellent job and give the best prices around. Very happy with the service provided."
Sterling Car Care is just that and more. Excellent service and prices.
Vehicle: Toyota Echo
Service Date: 10/26/2017
Review Created: 10/29/2017 03:00 AM
JACKIE W. on 10/25/2017
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"Very professional. I like when I ask a question things are explained in a professional manner."
Excellent.
Vehicle: Buick Lucerne
Service Date: 10/23/2017
Review Created: 10/25/2017 11:29 AM
RANDY R. on 10/24/2017
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"Friendly staff. Knowledgeable."
Great service. Thanks.
Vehicle: Mercury Cougar
Service Date: 10/12/2017
Review Created: 10/24/2017 03:03 PM
Carolyn K. on 10/24/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Carolyn said she was told by another business that she paid too at this facility.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 10/19/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Glen D. at Sterling Car Care By the Bay responded on 10/31/2017

Hi Carolyn,

We did quite a bit of work to your vehicle. It came in for a stalling conditioned. We monitored it and found it was loosing crank position signal. We had to pull the computer and check the wiring to the sensor, which isn’t easy access, found there was a wiring issue in the signal wire. We then had to pull that wire out of the loom ,which again isn’t easy access, and replace it to have a good wire to the sensor. Then we found the sensor was also not working properly. Possible shorted out from the wiring glitching, so we then had to replace the sensor and your vehicle was running good. We had spent quite a bit of time on your vehicle. It is bothersome another shop would talk down on a shop in reality they have no idea what we had done. Your nationwide warranty on that repair is 2yrs/ 24,000 miles. I hope to see you again, enjoy the rest of your week. :)

RYAN M. on 10/21/2017
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"Quick friendly service"
Quick friendly service
Vehicle: Dodge Durango
Service Date: 10/19/2017
Review Created: 10/21/2017 05:38 AM
TIM K. on 10/20/2017
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"knowledgable service"
service process isvery efficient
Vehicle: Dodge Grand Caravan
Service Date: 10/04/2017
Review Created: 10/20/2017 05:16 AM
Rob B. on 10/20/2017
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Rob said the staff were very nice. The took care of his vehicle.
Vehicle: Chevrolet Volt
Category: Service
Service Date: 10/16/2017
Review Created: 10/20/2017
This review was collected via phone interview by Customer Research Inc.
Troy F. on 10/18/2017
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Troy said he would recommend this business for service.
Vehicle: Chrysler Sebring
Category: Service
Service Date: 10/13/2017
Review Created: 10/18/2017
This review was collected via phone interview by Customer Research Inc.
GABRIELE S. on 10/16/2017
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"Friendly and promptly service"
Friendly, promptly service
Vehicle: Chevrolet Cobalt
Service Date: 10/14/2017
Review Created: 10/16/2017 04:27 AM
JESSE M. on 10/12/2017
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"Serviced quickly!"
Towing company dripped it off around 7pm and by 8am had gotten call from service center that it would be worked on. Got another call shortly after with the next steps. Vehicle ready by noon without even having made an appointment! Didn't have to use a sick day at work because of the truck malfunction
Vehicle: Ram Pickup
Service Date: 10/10/2017
Review Created: 10/12/2017 08:10 AM
BRETT L. on 10/11/2017
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"Always fast, always friendly "
Prices are good and the staff is friendly and knowledgeablez. Never have any issues with service.
Vehicle: Ford Fusion
Service Date: 10/09/2017
Review Created: 10/11/2017 03:35 AM
DENNIS P. on 10/08/2017
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"New Tires"
The tires were to be expected. One rim was supposed to be scrapped to avoid air leaks that are common with my type vehicle but was not done and I had to go back. Once that was done there hasn't been any issues. The price was great!!
Vehicle: Lincoln MKZ
Service Date: 09/20/2017
Review Created: 10/08/2017 10:48 PM
MARGARET Z. on 10/08/2017
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"4 New Tires and Oil Change"
Great timely service and friendly atmosphere. Joe always explains things and provides all of the options.
Vehicle: Ford Expedition EL
Service Date: 10/06/2017
Review Created: 10/08/2017 02:05 PM
STEVE W. on 10/07/2017
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"honest, quality work"
Took my car in for rear brakes but they said they were ok.....corrected my bad assembly of front disc brakes and replaced front rotors that were bad. Brakes work great now
Vehicle: Ford Escape
Service Date: 10/05/2017
Review Created: 10/07/2017 12:20 PM
DAVE K. on 10/06/2017
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"Thankyou"
Great
Vehicle: Pontiac G6
Service Date: 10/03/2017
Review Created: 10/06/2017 12:49 PM
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