Sterling McCall Hyundai


Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

2386 Reviews

ReScore Reviews™ (53)

ReScore
Overall Rating 4.5660357/5Overall Rating 4.5660357/5Overall Rating 4.5660357/5Overall Rating 4.5660357/5rating 4.5660357
Original
Overall Rating 1.60377/5rating 1.60377rating 1.60377rating 1.60377rating 1.60377
90% Would Recommend
100% Business Response
Latest Review about 14 hours ago
Patrick S. on 11/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recent service"
Easy in and out. Always great service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/21/2017
Service Type: Repair
Review Created: 11/23/2017 08:16 PM
Timothy M. at Sterling McCall Hyundai responded on 11/24/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Chi P. on 11/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional "
Excellent
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 11/16/2017
Service Type: Maintenance
Review Created: 11/23/2017 05:28 PM
Timothy M. at Sterling McCall Hyundai responded on 11/24/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Verified Customer on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely service "
Great service great people!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/20/2017
Service Type: Repair
Review Created: 11/22/2017 05:23 PM
Timothy M. at Sterling McCall Hyundai responded on 11/24/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Josh P. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They have great customer service "
They have great service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/20/2017
Service Type: Repair
Review Created: 11/22/2017 05:16 PM
Timothy M. at Sterling McCall Hyundai responded on 11/24/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Alyssia D. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient "
Fast, efficient and friend!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/20/2017
Service Type: Repair
Review Created: 11/22/2017 01:42 PM
Timothy M. at Sterling McCall Hyundai responded on 11/24/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Bethy P. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick, Fast and Dependable Service"
Mike took great care of me and I was in and out in under an hour on a Saturday. Always get great care and info on how to take best care of my car. Definitely my go-to place for the care of my vehicle. :)
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 11/20/2017
Service Type: Repair
Review Created: 11/22/2017 12:58 PM
Timothy M. at Sterling McCall Hyundai responded on 11/24/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Carol S. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
Everyone was courteous and efficient.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/20/2017
Service Type: Repair
Review Created: 11/22/2017 11:47 AM
Timothy M. at Sterling McCall Hyundai responded on 11/24/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Ki F. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service provider was courteous and service was excellent."
Excellent services overall
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/20/2017
Service Type: Repair
Review Created: 11/22/2017 11:30 AM
Timothy M. at Sterling McCall Hyundai responded on 11/24/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Roy L. on 11/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Third time’s a charm . . . "
Finally - on the third visit, my issue was corrected and repaired.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/20/2017
Service Type: Repair
Review Created: 11/22/2017 10:44 AM
Timothy M. at Sterling McCall Hyundai responded on 11/24/2017

Thank you so much for taking the time to fill out our survey. Please know that these surveys are so very important to us and we are never satisfied until we earn 5 stars from every customer every time. With that said we know that customer feedback is essential to accomplishing that.. please call or email back when you get  a chance so we can discuss what we could have done better to earn that 5th star. We truly appreciate your business and look forward to serving you next time .

Sincerely ,

Tim Machuca
Service Manager
713-981-3943

Verified Customer on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Great service. Love our Santa Fe Sport
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 11/17/2017
Service Type: Repair
Review Created: 11/21/2017 12:54 PM
Timothy M. at Sterling McCall Hyundai responded on 11/22/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Mack B. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly employees at all contacts with the customer"
My first time having new car serviced and all my questions were answered in customer oriented fashion. Thanks
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 11/17/2017
Service Type: Repair
Review Created: 11/21/2017 12:43 PM
Timothy M. at Sterling McCall Hyundai responded on 11/22/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Verified Customer on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Good price, detail explanation.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/21/2017 07:08 AM
Timothy M. at Sterling McCall Hyundai responded on 11/22/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Verified Customer on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My Hyundai"
My Hyundai
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/20/2017 01:27 PM
Timothy M. at Sterling McCall Hyundai responded on 11/22/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Robert P. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"rep"
nice service rep. very professional.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 11/16/2017
Service Type: Maintenance
Review Created: 11/20/2017 01:25 PM
Timothy M. at Sterling McCall Hyundai responded on 11/22/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Verified Customer on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Service"
They always keep my costs low by only telling me what is needed on my vehicle.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/20/2017 12:42 PM
Timothy M. at Sterling McCall Hyundai responded on 11/22/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Angelle M. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"5 stars!"
Mr. Cedric Rogers was GREAT as usual. Mr. Mike noticed that I was sitting on the floor completing some work, and he offered me an empty office space ( the dealership had many people and seating was limited). Mr. Rogers provided me with additional information as to what maintenance needed to be done on my car. The service was fast, great, and the customer service was exceptional as usual.
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/20/2017 11:01 AM
Timothy M. at Sterling McCall Hyundai responded on 11/22/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Jarrod M. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Scheduled Maintenance"
Aside from the fact that my maintenance package only covers oil changes and does nothing towards the Hyundai recommended maintenance (which I just found out), I am very satisfied with Mike and the service staff.
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/20/2017 09:05 AM
Timothy M. at Sterling McCall Hyundai responded on 11/22/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Adeyemi O. on 11/19/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ok "
Ok
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/19/2017 12:48 PM
Timothy M. at Sterling McCall Hyundai responded on 11/20/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Kimberly R. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The attitudes of the employees that work there"
I’ve always had excellent service that’s why I️ keep returning to that locations.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/19/2017 09:12 AM
Timothy M. at Sterling McCall Hyundai responded on 11/20/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Carol C. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
My standard maintenance check (7500 miles) was handled quite efficiently.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/18/2017 05:44 PM
Timothy M. at Sterling McCall Hyundai responded on 11/20/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

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