Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

3864 Reviews

ReScore Reviews™ (67)

ReScore
Overall Rating 4.6417922/5Overall Rating 4.6417922/5Overall Rating 4.6417922/5Overall Rating 4.6417922/5rating 4.6417922
Original
Overall Rating 1.73134/5rating 1.73134rating 1.73134rating 1.73134rating 1.73134
91% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


OJ
Ode J.
Houston, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
He made a blunder on my final bill
No one above mistake. I appreciate how he accepts his flux

JM
Janna M.
Houston, TX
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Hyundai Elantra Service
I’m allowed to schedule an appointment through and app. The service advisors remember me and are always giving updates.
MIKE H. from Sterling McCall Hyundai responded on 10/20/2018

i really appreciate you taking the time to do a perfect survey for my team and i please let me know if there is anything else you see that will help us out in the future we look forward to servicing you in the future

Mike Hopkins
Service Director
713-981-3971


MC
Mirta C.
Houston, TX
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Great Service
People were really friendly and professional as the other times I came. I moved farther away but still come to this place. The free car wash is a plus
MIKE H. from Sterling McCall Hyundai responded on 10/20/2018

i really appreciate you taking the time to do a perfect survey for my team and i please let me know if there is anything else you see that will help us out in the future we look forward to servicing you in the future

Mike Hopkins
Service Director
713-981-3971


BL
Bhalchandra L.
Sugar Land, TX
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Waiting room atmosphere is very friendly. Waiting time is reasonable
I had wheel alignment work done and it took less time than expected. Work was done very professionally. I will recommend Hyndai service at Sterling McCall to all Hyundai owners

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/19/2018 Category: Service
Place is great but needs improvements in billing statement
Nothing more than what I already said.
MIKE H. from Sterling McCall Hyundai responded on 10/20/2018

im sending you the rescore


DM
Darrell M.
Houston, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Very courteous
Everything was done in a timely manner.. I will return in the future.
MIKE H. from Sterling McCall Hyundai responded on 10/20/2018

i really appreciate you taking the time to do a perfect survey for my team and i please let me know if there is anything else you see that will help us out in the future we look forward to servicing you in the future

Mike Hopkins
Service Director
713-981-3971


PD
Prakash D.
Houston, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
best
great service and flexible people
MIKE H. from Sterling McCall Hyundai responded on 10/20/2018

i really appreciate you taking the time to do a perfect survey for my team and i please let me know if there is anything else you see that will help us out in the future we look forward to servicing you in the future

Mike Hopkins
Service Director
713-981-3971


AS
Anoop S.
Houston, TX
2009 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Great service!
Very friendly staff and service nicely done, including the wash and clean.
MIKE H. from Sterling McCall Hyundai responded on 10/19/2018

i really appreciate you taking the time to do a perfect survey for my team and i please let me know if there is anything else you see that will help us out in the future we look forward to servicing you in the future

Mike Hopkins
Service Director
713-981-3971


NR
Nathalia R.
Houston, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Great dealer!
Great service department
MIKE H. from Sterling McCall Hyundai responded on 10/19/2018

i really appreciate you taking the time to do a perfect survey for my team and i please let me know if there is anything else you see that will help us out in the future we look forward to servicing you in the future

Mike Hopkins
Service Director
713-981-3971


EM
Epj M.
Houston, TX
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Convenience
The customer service was great, very timely. The concierge service dropped me off at my business and picked me up after my car was worked on. I would highly recommend this company
MIKE H. from Sterling McCall Hyundai responded on 10/19/2018

i really appreciate you taking the time to do a perfect survey for my team and i please let me know if there is anything else you see that will help us out in the future we look forward to servicing you in the future

Mike Hopkins
Service Director
713-981-3971


RS
Rodney S.
Houston, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018 Category: Service
Needed work done well
Got needed oil change at good price
MIKE H. from Sterling McCall Hyundai responded on 10/19/2018

thank you from our team thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! not long but we appreciate your BUSINESS

Mike Hopkins
Service Manager
713-981-3971


KF
Kim F.
Webster, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Great dealership service dept
Very professional service from Isaac. He is always on the ball with making sure my vehicle is serviced correctly. He will let me know if there is anything that needs my attention. Thanks for the good work as always!
MIKE H. from Sterling McCall Hyundai responded on 10/19/2018

i really appreciate you taking the time to do a perfect survey for my team and i please let me know if there is anything else you see that will help us out in the future we look forward to servicing you in the future

Mike Hopkins
Service Director
713-981-3971


Verified Customer
Houston, TX
2018 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/17/2018 Category: Service
First Service at Sterling
Great staff - the service was at least a 9.

Subpar amenities - Prepare to be uncomfortable while you wait.
MIKE H. from Sterling McCall Hyundai responded on 10/20/2018

we are working on getting better amenities

Mike Hopkins
Service Manager
713-981-3971


Verified Customer
Sugar Land, TX
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Great place for maintenance
Good quality
MIKE H. from Sterling McCall Hyundai responded on 10/19/2018

i really appreciate you taking the time to do a perfect survey for my team and i please let me know if there is anything else you see that will help us out in the future we look forward to servicing you in the future

Mike Hopkins
Service Director
713-981-3971


UV
Uzair V.
Richmond, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Friendly environment
Fast and on time service!
MIKE H. from Sterling McCall Hyundai responded on 10/19/2018

i really appreciate you taking the time to do a perfect survey for my team and i please let me know if there is anything else you see that will help us out in the future we look forward to servicing you in the future

Mike Hopkins
Service Director
713-981-3971


TA
Tracy A.
Houston, TX
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
EXCELLENT!!!!!
GREAT CUSTOMER SERVICE ALL THE TIME,,,
MIKE H. from Sterling McCall Hyundai responded on 10/19/2018

i really appreciate you taking the time to do a perfect survey for my team and i please let me know if there is anything else you see that will help us out in the future we look forward to servicing you in the future

Mike Hopkins
Service Director
713-981-3971


TB
Trudy B.
Houston, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Excellent Customer Service
I love that I can make an service appointment using my Hyundai app!!
MIKE H. from Sterling McCall Hyundai responded on 10/19/2018

i really appreciate you taking the time to do a perfect survey for my team and i please let me know if there is anything else you see that will help us out in the future we look forward to servicing you in the future

Mike Hopkins
Service Director
713-981-3971


Verified Customer
Sugar Land, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Thanks!
Had a great experience! Definitely coming back
MIKE H. from Sterling McCall Hyundai responded on 10/19/2018

i really appreciate you taking the time to do a perfect survey for my team and i please let me know if there is anything else you see that will help us out in the future we look forward to servicing you in the future

Mike Hopkins
Service Director
713-981-3971


Verified Customer
Houston, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Great service
Great Service
MIKE H. from Sterling McCall Hyundai responded on 10/19/2018

i really appreciate you taking the time to do a perfect survey for my team and i please let me know if there is anything else you see that will help us out in the future we look forward to servicing you in the future

Mike Hopkins
Service Director
713-981-3971


AL
Alan L.
Houston, TX
2011 Hyundai Santa Fe
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/16/2018 Category: Service
Alan
communications needs to be improved
MIKE H. from Sterling McCall Hyundai responded on 10/19/2018

thanks


Verified Customer
Houston, TX
2009 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Wonderful experience!
Isaac and Irving were wonder as always!
MIKE H. from Sterling McCall Hyundai responded on 10/19/2018

i really appreciate you taking the time to do a perfect survey for my team and i please let me know if there is anything else you see that will help us out in the future we look forward to servicing you in the future

Mike Hopkins
Service Director
713-981-3971