ReScore Reviews™ (21)

ReScore
Overall Rating 3.6666662/5Overall Rating 3.6666662/5Overall Rating 3.6666662/5rating 3.6666662rating 3.6666662
Original
Overall Rating 1.95238/5rating 1.95238rating 1.95238rating 1.95238rating 1.95238
87% Would Recommend
100% Business Response
Latest Review 1 day ago
Barbara M. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Speedy! And always treated kindly and respectfully.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/16/2018 12:36 PM
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ANDRE W. at Stockton Hyundai responded on 02/16/2018

Hello Barbara,

Thanks for reviewing our service department! We appreciate your business. Have a great day!

Andre Watts
Stockton Hyundai Service Department

Francisco L. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I’m happy "
There service is excellent and always treat me great
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/14/2018 08:32 AM
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ANDRE W. at Stockton Hyundai responded on 02/15/2018

Hello Francisco,

Thanks for stopping by! Customer satisfaction is our top priority. Your 5-star review is much appreciated! Have a great day.

Andre Watts
Stockton Hyundai Service Department

James D. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Received excellent service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 04:25 PM
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ANDRE W. at Stockton Hyundai responded on 02/13/2018

Hello James,

We appreciate your 5-star review! We take pride in providing fast and efficient service. Have a great day.

Andre Watts
Stockton Hyundai Service Department

Braulio C. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent"
always excellent...good service advisors, etc.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 12:53 PM
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ANDRE W. at Stockton Hyundai responded on 02/13/2018

Hello Braulio,

Thanks for the awesome review! We're always happy to help. Have a great day.

Andre Watts
Stockton Hyundai Service Department

Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Very friendly and helpful, however wish they could be a little faster!
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/13/2018 11:40 AM
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ANDRE W. at Stockton Hyundai responded on 02/13/2018

Hello,

We appreciate your honest 5-star review! Next time we'll be sure to have you in and out in no time. See you soon and have a great day.

Andre Watts
Stockton Hyundai Service Department

Robert J. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Retired"
Great at listening.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 11:05 AM
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ANDRE W. at Stockton Hyundai responded on 02/13/2018

Hello Robert,

Thanks for stopping by! It was a pleasure to have you. See you on your next visit and have a great day.

Andre Watts
Stockton Hyundai Service Department

Gary B. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism and customer care are abundant "
I am never disappointed by the quality of service I receive at Stockton Hyundai. Out of all the places I have gone to for service this is the best by far.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/12/2018 05:48 PM
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ANDRE W. at Stockton Hyundai responded on 02/13/2018

Hello Gary,

Thanks for the awesome review! I'm glad we can be a service to your vehicle. See you soon and have a great day.

Andre Watts
Stockton Hyundai Service Department

Andy K. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Xavier and the rest of the service staff were very friendly, helpful, And made sure I was OK and comfortable while I waited for My vehicle to be serviced
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/12/2018 12:47 PM
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ANDRE W. at Stockton Hyundai responded on 02/13/2018

Hello Andy,

We appreciate you stopping by. Thanks for the 5-star rating! See you next time.

Andre Watts
Stockton Hyundai Service Department

Linda M. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome "
The service department was very nice when I came in it was great!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/12/2018 10:19 AM
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ANDRE W. at Stockton Hyundai responded on 02/13/2018

Hello Linda,

We appreciate your honest 5-star review! Thanks for sharing your experience. See you soon.

Andre Watts
Stockton Hyundai Service Department

Verified Customer on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
The customer service is friendly,attentive,professional and honest.
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/12/2018 09:57 AM
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ANDRE W. at Stockton Hyundai responded on 02/13/2018

Hello,

Thanks for taking the time to review our service department. We're always happy to get you in and back on the road. Have a great day.

Andre Watts
Stockton Hyundai Service Department

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ANDRE W. at Stockton Hyundai responded on 02/13/2018

Hello,

Thanks for taking the time to review our service department. We're always happy to accommodate you. See you on your next visit.

Andre Watts
Stockton Hyundai Service Department

Bruce C. on 02/11/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service Adviser"
My service adviser is awesome !
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/11/2018 08:24 AM
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ANDRE W. at Stockton Hyundai responded on 02/13/2018

Hello Bruce,

Thank you for reviewing our service department. Xavier is always happy to go the extra mile! Have a great day.

Andre Watts
Stockton Hyundai Service Department

Verified Customer on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Very friendly service
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/06/2018 07:58 PM
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ANDRE W. at Stockton Hyundai responded on 02/07/2018

Hello,

Thanks for giving us a visit! We appreciate your 5-star review. See you soon and have a great day.

Andre Watts
Stockton Hyundai Service Department

Anthony R. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
N/a
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/06/2018 12:43 PM
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ANDRE W. at Stockton Hyundai responded on 02/06/2018

Hello Anthony,

I'm glad we can provide you with fast, efficient service! Thanks for stopping by and have a great day!

Andre Watts
Stockton Hyundai Service Department

James B. on 02/06/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good"
For the basics yes, I just wonder why, do every other dealership I’ve been to, Dublin and Olympia wa, did they give free car washes to all Gneiss cars.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/06/2018 11:46 AM
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ANDRE W. at Stockton Hyundai responded on 02/06/2018

Hello James,

We appreciate you stopping by. Thanks for your honest 4-star review. Have a great day.

Andre Watts
Stockton Hyundai Service Department

Verified Customer on 02/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Friendly people
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/29/2018
Service Type: Repair
Review Created: 02/05/2018 10:54 AM
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ANDRE W. at Stockton Hyundai responded on 02/05/2018

Hello,

Thanks for stopping by! We appreciate the 5-stars! See you soon and have a great day.


Andre Watts
Stockton Hyundai Service Department

Gwendolyn F. on 02/05/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The Service Dept is very good with telling you what maintenance is needed o n your next K."
I have no problem with Hyundai. However my appointment was on Saturday and when I arrived it was stated I wasn't scheduled. So whomever took the appointment for the service dept didn't place me in for appointment in there computer. Please address this issue. But the service dept took care of me despite the error.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/27/2018
Service Type: Maintenance
Review Created: 02/05/2018 08:48 AM
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ANDRE W. at Stockton Hyundai responded on 02/05/2018

Hello Gwendolyn,

Stop by anytime and we'll always make time for you :) Customer service is our top priority and I assure you the appointment issue has been addressed. See you next time and have a great day.

Andre Watts
Stockton Hyundai Service Department

Mariela D. ReScore Review on 02/07/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great follow up on customer complaint"
Last review I gave this facility was not very flattering. They addressed my issues right away and made sure I walked away a satisfied customer.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/30/2018
Service Type: Maintenance
Review Created: 02/04/2018 04:07 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Not impressed with the Service staff communication to customers"
Made an appointment to complete a recall repair and upon arrival I was informed the part was not available. It would have been nice to get a call changing my appointment before I wasted my time driving over there. Also for unknown reasons my name on my service record was changed to an entirely different person. I have been coming here for over four years and all of the sudden both my first and last name were changed and I am receiving emails for this stranger.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/30/2018
Service Type: Maintenance
Review Created: 02/04/2018 04:07 PM
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ANDRE W. at Stockton Hyundai responded on 02/05/2018

Hello Rose,

I see that your experience with our service department didn't meet your expectations. We apologize for the inconvenience. Please give me a call at 209-662-6400 so that I may address your concerns.

Andre Watts
Stockton Hyundai Service Department

Verified Customer on 02/04/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
Good service but pricey$$$
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 01/29/2018
Service Type: Maintenance
Review Created: 02/04/2018 11:01 AM
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ANDRE W. at Stockton Hyundai responded on 02/05/2018

Hello,

Thanks for stopping by our service department. We appreciate your honest 4-star review. Have a great day.

Andre Watts
Stockton Hyundai Service Department

Sharon O. on 02/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is good and the staff is helpful."
Always great customer service.
Vehicle: 2002 Hyundai Elantra
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/03/2018 09:18 AM
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ANDRE W. at Stockton Hyundai responded on 02/05/2018

Hello Sharon,

Thanks for visiting. I'm glad we can be of service anytime you need us. Have a great day.

Andre Watts
Stockton Hyundai Service Department

Beverly W. on 02/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Beverly W"
Very patient and eager to satisfy my overall consumer needs
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/26/2018
Service Type: Maintenance
Review Created: 02/02/2018 07:10 PM
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ANDRE W. at Stockton Hyundai responded on 02/05/2018

Hello Beverly,

Thank you for the awesome review! We're always happy to help. See you next time.

Andre Watts
Stockton Hyundai Service Department

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