Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

545 Reviews

99% Would Recommend
Latest Review 32 minutes ago

Reviews


SS
Steve S.
California
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Steve said the business was good about getting him an appointment in short notice.
This review was collected via phone interview by Customer Research Inc.

VB
Victor B.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2018 Category: Service
Victor said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
Palm Desert, CA
Jeep CJ7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018 Category: Service
Mike said the service and the repairs were both absolutely perfect.
This review was collected via phone interview by Customer Research Inc.

VS
Victor S.
California
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Service
Victor said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
California
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
Richard said he was impressed with the service and cleanliness of the business's waiting room and restroom.
This review was collected via phone interview by Customer Research Inc.

NK
Norman K.
Indio, CA
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
My go to place.
If I have any maintenance or repairs on my Dodge 2500, I go to Sun Air for their service and advice.

NC
Nicklaus C.
Palm Desert, CA
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2017 Category: Service
Nicklaus said the employees provided good customer service. He appreciated their recommendations.
This review was collected via phone interview by Customer Research Inc.

CW
Chris W.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2017 Category: Service
Chris said the staff didn't fool around. They came in and got the work done. They treated him well and Tony couldn't have been better.
This review was collected via phone interview by Customer Research Inc.

KL
Kevin L.
Stinson Beach, CA
Mercedes-Benz E320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2017 Category: Service
Kevin said this business specialized in what he needed, and the service was good.
This review was collected via phone interview by Customer Research Inc.

JS
Jonathan S.
Indio, CA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017 Category: Service
Jonathan said the staff took really good care of his vehicle. They were unable to do the alignment because of some other repairs that need to be done first, but he appreciated the business informing him of exactly what repairs he needs to do.
This review was collected via phone interview by Customer Research Inc.

KZ
Kathy Z.
Rancho Mirage, CA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017 Category: Service
Kathy said the staff was very helpful in getting her to another facility that was able to help with her vehicle's service needs.
This review was collected via phone interview by Customer Research Inc.

ST
Steven T.
Cathedral City, CA
Nissan Xterra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/18/2017 Category: Service
Steven said he paid over $100.00 to be told the mechanics couldn't fix his vehicle issues.
This review was collected via phone interview by Customer Research Inc.
Travis G. from Sun Air Wheel Alignment responded on 12/22/2017

Hello Mr. Thomson, 
You brought your vehicle in to our facility to have it inspected because you said that you had seen your brake lights stay on when the car is turned off and the battery charge was low. We inspected your car and could not duplicate the brake lights staying on. We tested the charging system and the battery. The only thing we could condemn was the battery because it failed a charge and load test. The alternator and starter passed inspection. What are we suppose to do if we cant duplicate a symptom such as your brake lights staying on? Sell you something you don't need? We did in fact recommend to replace the battery and you declined that. I'm sorry we have to charge for our services but it cost money to run a business. I definitely do not like having unhappy customers, but we did provide a service for you, like we have for all of our customers, in the same city, by the same family owned business, for the last 47 years. If you have an issue please call me direct at 760-328-1914, my name is Travis Grove, and I would be happy to speak with you. I wish you and your family a Merry Christmas and a Happy New Year! God bless you.


JW
Jim W.
Cathedral City, CA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Jim said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MT
Mike T.
Rancho Mirage, CA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Mike said the business provided really good service. They were very honest and didn't try to oversell extra services. He would go back to them again for future service.
This review was collected via phone interview by Customer Research Inc.

LJ
Linda J.
California
Toyota Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Service
Linda said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

EK
Elizabeth K.
Bermuda Dunes, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2017 Category: Service
Elizabeth said they were extremely excellent.
This review was collected via phone interview by Customer Research Inc.

JF
Joe F.
Palm Desert, CA
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/29/2017 Category: Service
Joe said thing were moving very slowly and he did not get any updates like he was told he would.
This review was collected via phone interview by Customer Research Inc.
Travis G. from Sun Air Wheel Alignment responded on 12/05/2017

Thank for the review Joe. Thanks for mentioning that we ran into unforeseen problems with the repairs that could not be avoided which you were most certainty notified about and that it would add additional time to the repair. Not to mention that you had an extended contract that I dealt with for you at no additional charge for our time. Oh yeah also I got the warranty company to cover most if not all of the additional repairs. And we may not have called you everyday with an update but I have records that prove when you were updated which is more that adequate for the type of repairs that your coach underwent. There is absolutely no reason to call a customer everyday when it was communicated how long the repairs would take. Thats another thing. The vehicle was repaired and is working perfectly. Your Welcome. By the way, you are not welcome in my shop any longer. You were a pain to deal with and this unjust review doesn't surprise me. 


FB
Fred B.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2017 Category: Service
Fred said he has been taking his vehicles to this business for 40 years because they do good work. He can trust and depend on them.
This review was collected via phone interview by Customer Research Inc.

JE
Jana E.
California
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2017 Category: Service
Jana said her experience with this business was great. They were excellent.
This review was collected via phone interview by Customer Research Inc.

MS
Marty S.
Yucca Valley, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017 Category: Service
Marty said the employees were professional.
This review was collected via phone interview by Customer Research Inc.