Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

97 Reviews

100% Would Recommend
Latest Review over 1 year ago

Reviews


SC
Shane C.
Eugene, OR
Volkswagen GTI
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2017 Category: Service
Shane said the staff always put their best into their work and the show 100% effort. They are always trustworthy and honest.
This review was collected via phone interview by Customer Research Inc.

AM
Arwen M.
Eugene, OR
Nissan Pathfinder
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2016 Category: Service
Arwen said the service is quick. They are always courteous and they get the job done.
This review was collected via phone interview by Customer Research Inc.

JJ
James J.
Eugene, OR
Dodge Intrepid
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2016 Category: Service
Spoke with Jamias. He said the staff at this business was very helpful and patient. They walked him through his options and they did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

KH
Kim H.
Eugene, OR
Subaru Legacy
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2016 Category: Service
Spoke with Ed. He said that Brian is a good guy. He said Brian put extra effort into crunching the numbers and coming to his house to make sure they got the job done early.
This review was collected via phone interview by Customer Research Inc.

DP
Dave P.
Eugene, OR
GMC Yukon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2016
Pubols
We love Calvin. We have great confidence in him and it wonderful to have a mechanic like Calvin. He is great mechanic and an even better person.

BW
Bill W.
Eugene, OR
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2016 Category: Service
Bill said this business was able to get his vehicle finished in a timely manner and the staff were great. However, the price was a little high.
This review was collected via phone interview by Customer Research Inc.

JM
Joey M.
Eugene, OR
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2016 Category: Service
Joey said the business was nice, friendly, informative and respectful.
This review was collected via phone interview by Customer Research Inc.

ML
Macie L.
Eugene, OR
Dodge Durango
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2016
Transmission Trouble
Though it took a few visits to identify the root of the problem, I appreciate everyone's concern for safety and attention to ensure my car was fixed and safe to drive.

KM
Kevin and Barbra M.
Eugene, OR
Chrysler Pacifica
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2016
Great customer service!
My husband took our 2008 Chrysler into Sun Automotive Campus location when lights and signals suddenly went lit up like a Christmas tree; but I ended up being the primary contact for the work. After a thorough diagnostic was done, it was discovered we had several problems. Needless to say, the repair costs were much more than we had hoped for. Bryan was very thorough in explaining each problem and helping me to prioritize what absolutely had to be done immediately to not cause further damage to the car and for safety reasons. His explanations, coupled with thinking back about signs that had probably been ignored, made me feel comfortable that the diagnosis was legitimate. Because Sun no longer accepts American Express, we had to get creative in figuring out how we were going to pay for the repairs we selected. Bryan was extremely patient and helpful. I was also impressed and appreciative that the technician was able to find a way to replace the radiator without having to do an extra process that was originally quoted in the estimate, thereby saving us some money.
While I was obviously not happy about the unexpected expense, I am appreciative of being treated with courtesy and, I feel, honesty.

SB
Scott B.
Siloam Springs, AR
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2016 Category: Service
Scott said Brian, an employee at the front desk was very friendly, energetic, and positive. The rest of the personnel were pleasant, professional, and they did a good job.
This review was collected via phone interview by Customer Research Inc.

GM
Geraldine M.
Eugene, OR
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2016
Evaluation of 2002 Toyota Highlander
Timely and informative review of vehicle for road worthiness. Found and repaired a longstanding front-end rattle.

SL
Scott and Maggie L.
Eugene, OR
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2016
FRIENDLY, FAIR AND THOROUGH
I have brought several family cars here for years and have referred many friends. I have always been pleased with the expert service I received.

AM
Angie M.
Eugene, OR
Volvo S40
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2016
Great Service
I had a great experience with Sun Automotive. Robert was very friendly an my car was fixed up much faster than I expected. Will definitely go back!

NC
Nick C.
Eugene, OR
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2016 Category: Service
Nick said Brian is really good. He told him what needed to be done and then he did the work.
This review was collected via phone interview by Customer Research Inc.

AT
Ashley T.
Eugene, OR
Jeep Compass
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2016 Category: Service
Ashley said the business was really friendly, nice and quick. They were also informative.
This review was collected via phone interview by Customer Research Inc.

ES
Elias S.
Eugene, OR
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2016 Category: Service
Elias said he had a pretty good experience. This business identified what was going on with his vehicle pretty quickly. They did what needed to be done and got his vehicle back to him.
This review was collected via phone interview by Customer Research Inc.

PR
Paul R.
Eugene, OR
Chevrolet S10 Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2016 Category: Service
Paul said he was very pleased with the response this business provided him and with what they did to his vehicle.
This review was collected via phone interview by Customer Research Inc.

RR
Rian R.
Eugene, OR
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2016 Category: Service
Rian said the service at this business was not fantastic or anything but he thought it was good. He would recommend them to others.
This review was collected via phone interview by Customer Research Inc.

EA
Eli A.
Eugene, OR
Subaru Legacy
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/12/2016 Category: Service
Eli said the service this business provided him with was good but he was given an estimate of $350 but what he ended up paying was $150 over that.
This review was collected via phone interview by Customer Research Inc.

MH
Melissa H.
Eugene, OR
Chrysler Town
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2016 Category: Service
Melissa said she loves this business, she appreciates how they got back to her in a timely fashion even though her vehicle was sent to the wrong location. She appreciates how the business picked her vehicle from the wrong location and brought it back.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 97 in total