ReScore Reviews™ (2)
I will delete any further communication from you folks. Friends and family won't go near your shop. We travel the I-5 a lot.
EXCERPTS FROM A FORMAL COMPLAINT TO AAA OREGON
Tuesday morning, (11th, 7:00 A.M) I unload the truck at Florence Auto Repair (Tony’s Garage) and consult with the owner, Tony - I have a 2 1/2 year business relationship with him. I ask him to assess the situation with the truck. They call me the next afternoon (12th Wednesday ), and verify my my original diagnosis: broken right front wheel caliper. More importantly they tell me why it is broken - a frozen outer wheel bearing. I ask them to replace all the components on both front wheels: bearings, calipers, rotors & pads. In addition, check the the rear wheels and the entire hydraulic system. Thursday afternoon (13th) everything is repaired (Tony did the repairs himself as he likes to work on older vehicles) including rear wheel cylinders and brake shoes. The bill is < $1000 for all four wheels, hydraulic system check and road test. Total labor time charged is three hours. All parts were available locally in Florence.
What happened with these two vendors is unacceptable. AA Towing should have taken both my vehicle and small trailer (I would have paid for the trailer towing if not covered by road service) to Cordray’s shop. Then, about an hours labor and locally sourced parts would have put me back on the road or they could given me an estimate to do a complete service as described above. Instead they chose to leave me abandoned, stall for a few days, and lie. The Mazda was in Cordray’s shop Wednesday afternoon and they had not even bothered to look at it by the following Monday noon - the front wheel had never been removed. AA Towing lied about parking space and Codray’s the availability of parts. I ended up getting out of the Walmart parking lot with my wife’s help and recovering my vehicle by myself. The costs to extricate myself from this situation were three additional trips to the valley - 600 miles (100 miles each way x 6) - UHaul charges of about $130, and a lot of wasted time. All I got from AAA Road Service was a three mile tow to a crooked garage and stranded.
Again, all I am requesting is that you forward these two communications to people in the AAA organization who handle certifications for vendors. My problem is solved, but AAA Oregon has a problem.
1st of all, we owe the customer an apology.
We totally dropped the ball on looking at your Mazda.
We are super busy and had several broke down AAA rigs here already, but that is no excuse to not even looking at the Mazda and at least getting an estimate done. As the owner of this company, I cannot make an excuse for his truck not getting looked at over the course of 3 days......AAA or not, that is not acceptable.
There are 2 things about this review that I want to clarify. This review should be about the lack of service received from our company. Our company is responsible for our actions, or lack there of in this case, but I cannot speak of the actions of any other entity or company that you may have dealt with. In all fairness the review should only about us.
Secondly, nobody here ever lied to you about parts availability for your Mazda. Since we apparrently never looked at your Mazda, or made any kind of estimate, how could we decern what parts are available ? While we really do deal with parts issues do the natiowide shortages due to shutdowns cause by COVID 19, brake parts are not parts we have ever had a problem with. If we just could have done our job the way it was supposed to be done, then you would have been easily fixed and down the road. But we dropped the ball and that did not happen.
I tried this morning, 8/19/20, to contact you by phone so I could apologize and offer to take care of some of your expenses. We deserve a poor rating for not looking at your truck in a timly manner.......we are human and we made a mistake. When I called you just hung up on me without being able to say anything. I care about the service we provide and I wanted to say we were sorry about it and prove it by offering to help you out.