Thank You for returning my phone call and talking to me about your concerns and reasons for reviewing us like you did. I feel, and I hope you do too, that there is a better understanding why we recommended the brake repairs that we did, and the liability we would face by doing a simple pad replacement.
I feel I have a better understanding from your point of view and I think we have learned something from this.
Again, Thank You
Larry, we are very sorry for the mix up. There is no excuse for it, but sometimes things like this happen and we will strive to improve upon that in the future. When your Solara is next due for an oil change, we will do it for free for your trouble. Again, we are sorry for the confusion.