Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

157 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


DS
David S.
Scottsdale, AZ
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
David said the business is fantastic.
This review was collected via phone interview by Customer Research Inc.

MR
Mark R.
Chandler, AZ
Audi A5
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/14/2019 Category: Service
Mark said the facility had the vehicle for one week. Once returned, it was in worse condition and filthy inside.
This review was collected via phone interview by Customer Research Inc.
Sun Valley I. from Sun Valley Imports responded on 05/17/2019

Mark, We are sorry that you were not happy with your recent visit to our shop. This is the reason that we contact everyone so that we are sure we did the best job that we could. In your case there is a reason that your car was not washed when you received it. Your car came to us directly from another shop who could not repair your convertible top with the top down. It had been there for over a week We discovered that the top switch was broken and after getting your approval ordered one from the manufacturer Audi. When the part came from Audi, several days later, we installed it. The top still would not work and since it now required Audi manufacturer software the car needed to go to the Audi dealer. The car had now been here 5 days including a weekend. Since the top remained down we could not wash the car. We did not charge you for the switch or labor since we could not fully repair the car. We did use air to blow off what dust we could.We thought that the shop who brought your car to us would be picking it up and taking it to the Audi dealer from here. I hope that this helps explain why we did not clean your car up to our usual standards. Since you came to us indirectly I hope that you understand how this happened and try us for another repair.


YL
Yuhong L.
Tempe, AZ
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2019 Category: Service
Yuhong said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

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Cesar K.
Mesa, AZ
Jaguar S-TYPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Cesar said the service was good and he always brings his vehicle to the business when it needs to be serviced.
This review was collected via phone interview by Customer Research Inc.

EM
Eva M.
Mesa, AZ
Mercedes-Benz C250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019
Great Service!
Sun Valley Imports is the best. My engine light came on in my car, and with one call I was able to make a quick appointment and get my car in the same day. The staff is very nice and take the time to talk to me and always keep me informed of what is going on and the time it will take. They are just the best.

SL
Shusheng L.
Guadalupe, AZ
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Shusheng said the business is pretty great and he would recommend them.
This review was collected via phone interview by Customer Research Inc.

HR
Hada R.
Tempe, AZ
Mercedes-Benz 300SDL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Hada said her experience was excellent and she will be coming back again.
This review was collected via phone interview by Customer Research Inc.

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Stephen T.
Phoenix, AZ
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Stephen said this business had great people that do good work. They are honest.
This review was collected via phone interview by Customer Research Inc.

JR
Jason R.
Mesa, AZ
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Jason said the staff at this business did an excellent job with his vehicle.
This review was collected via phone interview by Customer Research Inc.

RA
Richard A.
Laveen, AZ
BMW X6 M
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Richard said he had good communication and good customer service.
This review was collected via phone interview by Customer Research Inc.

JS
Jo Ann S.
Mesa, AZ
Porsche Cayman
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019
Great Service
I had a great experience at Sun Valley Imports on March 1st. Mike got me checked in quickly and Derek came into the waiting room to speak with me about my car once my oil change was complete. This is a great place if you need quality service!

FM
Farhan M.
Hawthorne, CA
BMW M4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Farhan said the service was both quick and convenient.
This review was collected via phone interview by Customer Research Inc.

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Dieter S.
Fountain Hills, AZ
Porsche Boxster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019
Good Service
Great and prompt service, as always. Coming here now for 6 years, never disappointed. Can highly recommend, and much more competitively priced then dealership services. Once your warranty expires, come here.

CR
Chris R.
Gilbert, AZ
Porsche Panamera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Chris said he was happy with the service he received.
This review was collected via phone interview by Customer Research Inc.

TJ
Toni J.
Phoenix, AZ
Lexus SC 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019
Awesome company very professional !
Great customer service they care about the concerns of the consumer car!. Very professional and honest !!!

ZC
Zack C.
Scottsdale, AZ
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Zack said the business did a great job and he received good customer service.
This review was collected via phone interview by Customer Research Inc.

AA
Abdulrahman A.
Tempe, AZ
Audi A5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Abdulrahman said that the service is very honest, straightforward, and he appreciated that the business did not try to sell him any extra services or products.
This review was collected via phone interview by Customer Research Inc.

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T M.
Phoenix, AZ
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019
No Up Selling Here!
It was refreshing to have my car serviced with truth in the evaluation process!

JM
Joseph M.
Tempe, AZ
Dodge Sprinter
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019 Category: Service
Joseph said the service was great. The employees solved his vehicle's issue. They provided convenient service.
This review was collected via phone interview by Customer Research Inc.

TM
Tom M.
Phoenix, AZ
Mercedes-Benz C250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
Recent visit
The Team is very knowledgeable and truly cares about great customer service. My recent visit has NO Upselling! They only addressed what was really needed.

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