Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(563 Reviews)

99% Would Recommend
Latest Review 9 days ago

Reviews


IM
Isidoro M.
Philadelphia, PA
Acura TSX
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/10/2018 Category: Service
Spoke with Isidoro's wife. She said she had a horrible experience with the business. She brought her vehicle in because it was making a noise. Originally they told her that the belt was no good, but it looked okay to her. It seemed to her that they were playing the guessing game with her diagnosis because when there was no change after the belt was replaced they then said it was the compressor, even though no one ever looked at it. They would not do any work on the compressor since they said it was not covered under the warranty. Since her vehicle is still making the noise, the only way she would be happy is if they refunded her $200.
Your quality car care team a. from Sunrise Complete Auto Service, Inc. responded on 09/11/2018

Sorry your first experience with us was not up to your standard. We did follow all your warranty company procedures and submitted an estimate of repair for the a/c compressor but unfortunately your warranty company does not cover a/c compressor replacement. We did inform you that we would call you once your warranty company processes your claim but they didn't give us an answer until later in the day. In which you had already called us 4 times in the day to get an answer which we could not give you. We don't dictate whats covered under your policy. Your warranty company that you purchase from the car sales lot does! We did show her that the belt was cracked and about to snap off. The vehicle was screeching every time you accelerate the vehicle. We don't guess we diagnosis vehicles at this shop! Your exact price was 165.33 not 200 if you looked at the invoice.


JB
Jenine B.
Philadelphia, PA
Hyundai Santa Fe
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/03/2017 Category: Service
Jenine said that when he called this business they gave her a price but when she went in it was different.