Sorry your first experience with us was not up to your standard. We did follow all your warranty company procedures and submitted an estimate of repair for the a/c compressor but unfortunately your warranty company does not cover a/c compressor replacement. We did inform you that we would call you once your warranty company processes your claim but they didn't give us an answer until later in the day. In which you had already called us 4 times in the day to get an answer which we could not give you. We don't dictate whats covered under your policy. Your warranty company that you purchase from the car sales lot does! We did show her that the belt was cracked and about to snap off. The vehicle was screeching every time you accelerate the vehicle. We don't guess we diagnosis vehicles at this shop! Your exact price was 165.33 not 200 if you looked at the invoice.