Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

599 Reviews

95% Would Recommend
Latest Review about 1 month ago

Reviews


MA
Martha A.
Norcross, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Excellent customer service
Good customer service each time I visit and clean, the guys are very knowledgeable about your vehicle and always setting down with you going over your information with you, just good old customer service.

JT
James T.
Suwanee, GA
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
James said the employees did everything they needed to.
This review was collected via phone interview by Customer Research Inc.

DH
Danny H.
Lawrenceville, GA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Danny said Tim and Sean are good and he has been going to the business for a long time.
This review was collected via phone interview by Customer Research Inc.

TE
Tina E.
Auburn, GA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Tina said the staff did her a favor. They were nice and helpful enough to check out her vehicle without charging her anything, when they didn't have to. They saw that her windshield wasn't installed correctly, and they gave her something in writing to take back to get it fixed.
This review was collected via phone interview by Customer Research Inc.

NH
Nick H.
Suwanee, GA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Nick said he was very happy with this business. It was very quick. He came in near closing time. They still took the vehicle in and did everything he needed. They found some other things that would need attention in the future. It was a good visit, and he really appreciated it.
This review was collected via phone interview by Customer Research Inc.

CC
Casey C.
Greenville, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2018
Horribe Place
These guys are HORRIBLE. I took my truck in there for a simple oil change and fuel filter change (F-250). It was supposed to take 2 hrs. 6 hrs later the truck wasn't finished. Then on the way to pick my son up, the truck loses power on the fuel filter. Take it back to them immediately, they say they fixed it this time. make it 20 mins down the road and it does it again. I limp all the way home and then back the next morning. They proceed to tell me the fuel filter was so clogged that the fuel pump went down and needed replacing. I called the ford dealership's mechanics as well as my company's and they said no way. I told them no but they could have 1 more chance to look at it and I would have to have it towed to get it fixed. They kept it over night and when I called the next day, the mechanic said it still is doing it but there is junk in the fuel tank and needed to take the tank off to verify at MY COST. I said absolutely not. I called and had the truck towed to the Ford Dealership (this is on Saturday). Monday morning at 9 am Ford calls and says the truck is done. When I asked what was the problem, they said whoever changed the fuel filter messed up the fuel filter cap and it was allowing air. They put a new one on and it has ran perfectly ever since. Now this place won't return my calls or man up and pay the almost $600 bill that it cost to fix their mistake. I've tried for 2 weeks to get them to work something out to be mutually acceptable to both. I understand mistakes are made, but you have to own up to them and make them right. That's all I've asked for and expected and they continue to ignore. Should they make it right - I'd be happy to revise my review to reflect that.

JM
Josh M.
Georgia
Mazda Mazda6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2018 Category: Service
Josh said the staff provided good customer service and they were nice. However, did not like that he had to wait for 2 hour's.
This review was collected via phone interview by Customer Research Inc.

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Nita D.
Lawrenceville, GA
Porsche Cayenne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Nita said the business was quick, they made it easy and they were very efficient.
This review was collected via phone interview by Customer Research Inc.

PJ
Patricia J.
Statham, GA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Patricia said she recommends the business.
This review was collected via phone interview by Customer Research Inc.

SD
Sam D.
Suwanee, GA
Pontiac Vibe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Sam said the business's service is prompt and courteous.
This review was collected via phone interview by Customer Research Inc.

FS
Fernando S.
Suwanee, GA
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Fernando said the staff were great. They were professional and answered all of his questions.
This review was collected via phone interview by Customer Research Inc.

SC
Sang C.
Buford, GA
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Sang said the service was done quickly.
This review was collected via phone interview by Customer Research Inc.

DS
Danesie S.
Jonesboro, GA
Ford Econoline Wagon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/09/2018 Category: Service
Danesie sand he went to the business for a wheel alignment and the staff said he needed 2 tire rods, and he just added the tire rods 2 days ago. He said this was just the one of the many problems and he will not go back to the business.
This review was collected via phone interview by Customer Research Inc.

CC
Carl C.
Suwanee, GA
Chevrolet Monte Carlo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Carl said that the staff at the facility are very conscientious and do a thorough job.
This review was collected via phone interview by Customer Research Inc.

HK
Hyoungseok K.
Suwanee, GA
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Hyoungseok said the service was good and he was very satisfied with it. Cory explained what the problem was and how he would fix it.
This review was collected via phone interview by Customer Research Inc.

CM
Carmen M.
Lawrenceville, GA
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2018 Category: Service
Carmen the service the staff provided was good.
This review was collected via phone interview by Customer Research Inc.

BB
Brad B.
Georgia
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Brad said he did not have any problems. They told him the cost before doing the work and did what they said they were going to do. Some of his friends have had work done at this facility. They are good.
This review was collected via phone interview by Customer Research Inc.

AB
Alex B.
Smyrna, GA
Nissan Versa Note
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Alex said the employees completed exactly what they said. The work was done at a fair price.
This review was collected via phone interview by Customer Research Inc.

AM
Andre M.
Lawrenceville, GA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Andre said, he is a repeat customer of this business and they always do a good job for him.
This review was collected via phone interview by Customer Research Inc.

BC
Bryan C.
Flowery Branch, GA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Bryan said it was good.
This review was collected via phone interview by Customer Research Inc.