Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

639 Reviews

95% Would Recommend
Latest Review 9 days ago

Reviews


FJ
Franklin J.
Suwanee, GA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Franklin said the young man he dealt with from the time he came in kept him up to date. He also called him Sir. He thought that was very respectful. This is a place he would recommend to his friends and he will keep going back to. It was a job well done. Also the key is communication with the customer and he thinks they do a very good job at it.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Cornelia, GA
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018
Good work
This is a well run professional service station. All the work I needed to have done was clearly explained.

CC
Charles C.
Suwanee, GA
INFINITI M35
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2018 Category: Service
Charles said they were honest and to the point. They delivered what they said they would.
This review was collected via phone interview by Customer Research Inc.

MV
MARK V.
Suwanee, GA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Awesome Customer Service Experience
Both Mike and Terry went out of their way to assist me in resolving a tire issue which was caused by a local car wash.

MV
MARCUS V.
Suwanee, GA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/02/2018
Tires and oil
Ordered new tires and was told the would be installed and ready to pick up Monday at 9am. I called at 9am to make sure my truck was ready and was then told tires wouldn’t even arrive until Tuesday. I was going out of town and needed my truck. Won’t be back around until mid December. I will get my tires elsewhere
Donald B., General Manager from Suwanee Service Station responded on 11/06/2018

Mr. Vanover. Thank you for your response. Your feedback helps us to address issues that can keep us from achieving the level of service we aim for. We work closely with our tire distributers in order to maintain speedy access to all brands of tires the same day. Unfortunately, we do come accross certian models or sizes that may take more logistic work to provide. We are sorry for any inconvienence. We value you as a member of our Suwanee Service Station family and we are looking forward for an opportunity to show you or 5-star service in the future. 

Your Team at Suwanee Service Station!!!

GH
GARY H.
Suwanee, GA
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018
they stay in constant contack
they had me in and out in no time. The mechanic came out to talk to me and go over my car service.
the service was spot on thank you.

JF
Jim F.
Duluth, GA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Jim said this was a good experience for him and he has no complaints.
This review was collected via phone interview by Customer Research Inc.

CL
Clint L.
SUWANEE, GA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Clint said the staff at the business provided good customer service, they do quality work, and he was very pleased with everything.
This review was collected via phone interview by Customer Research Inc.

DK
DAEWOONG K.
Suwanee, GA
Volkswagen Routan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
They are real expert!
They are real expert! Quick root cause analyze. Best service with less cost.

JO
JEAN O.
Lawrenceville, GA
Volkswagen Passat
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2018
Oil change
Was disappointed to have to return to the location because the tire pressure light was on, and I did not know if I had a low tire or if the technician just didn’t reset it....Then the technician dropped his cell phone in our car, and we had to return the next morning to return the phone.

AR
Azsane R.
Georgia
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Azsane said the business provided awesome service.
This review was collected via phone interview by Customer Research Inc.

DS
Dwight S.
Georgia
Honda Accord Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2018 Category: Service
Dwight said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CS
Charlene S.
Suwanee, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Satisfied customer
Been using their services for over 7 years and I have great confidence in their services with a high level of satisfaction and confidence. As a single woman trust is a huge factor. I highly recommend them.

JO
Joe O.
Suwanee, GA
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Joe said the business's personnel and manager broke down and explained the services to him .
This review was collected via phone interview by Customer Research Inc.

JS
JAY S.
Suwanee, GA
Chevrolet Avalanche
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2018
Most always do super work and back it up.
Most always do super work and back it up. Tim is the BEST!
Never let him go!!!!

RC
Regina C.
Atlanta, GA
Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Regina said the employees were very friendly.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
Georgia
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
John said they did a very good job, but the prices were high.
This review was collected via phone interview by Customer Research Inc.

HW
Hongbin W.
Suwanee, GA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Hongbin said the staff provided a good experience.
This review was collected via phone interview by Customer Research Inc.

CW
Cole W.
Suwanee, GA
Lexus LS 400 Luxury Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Cole said everyone was very nice and helpful.
This review was collected via phone interview by Customer Research Inc.

JS
JAMES S.
Lawrenceville, GA
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/09/2018
brakes
For some reason they didn't tighten 4 of my 5 lug nut on my passenger side tire.