Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

2807 Reviews

ReScore Reviews™ (65)

ReScore
Overall Rating 3.8461542/5Overall Rating 3.8461542/5Overall Rating 3.8461542/5rating 3.8461542rating 3.8461542
Original
Overall Rating 1.87692/5rating 1.87692rating 1.87692rating 1.87692rating 1.87692
91% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


JS
Joseph S.
Bonita Springs, FL
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
new
new accomodaations.. nice.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/15/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249


IR
Ibiza R.
Naples, FL
2012 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Awesome Service
Thank you Hyundai Team !
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/14/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249


LS
Luis S.
Naples, FL
2017 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Great
Great services
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/14/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249


FB
Frank B.
Naples, FL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
I am a very satisfied customer.
I have been pleased with the service.
I did have an issue with my driver side interior defect that I am still waiting for a
reply from customer service. Should have received a reply back by now.
The service man took a photo of the defect and was to show his manager Monday.

Frank Benedetti
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/14/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249


DT
Danielle T.
Bonita Springs, FL
2017 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2018 Category: Service
Lease Service
.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/15/2018

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239


Verified Customer
Bonita Springs, FL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
efficient, friendly
thorough, have kept my Hyundai good shape for 65,000 miles
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/14/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249


Verified Customer
Naples, FL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Grreat service
Great service. I was greeted promptly and waited about an hour for an oil change and the works package. The waiting area is clean and very comfortable.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/14/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249


TH
Todd H.
Naples, FL
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Warranty Service
As expected
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/14/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249


JR
Javier R.
Naples, FL
2013 Hyundai Santa Fe S
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/13/2018 Category: Service
Not going back
Not good service. Push you to make uninformed decisions.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/13/2018

Thank you for taking the time to complete our review! I am sorry to hear you had a bad experience. We are making the necessary adjustments in our process and I will continue to monitor them. Thank you again for your feed back and also for taking the time to speak with me.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239


BN
Brigitte N.
Florida
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Good service
Great waiting area and prompt service but disappointed when you told me you couldn’t find my tire lock key to do my tire rotation And it was in the glove box
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/13/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249


LS
Linda S.
Naples, FL
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
The building is very clean and welcoming.
Service is informative and pleasant- especially thanks to Paul in the service dept.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/11/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249


Verified Customer
Naples, FL
2016 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
The entire staff makes you feel like family.
They are very attentive.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/11/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249


Verified Customer
Naples, FL
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Recall service
Fast service for recalls and conveniently used shuttle service to pick car up
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/10/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249


JS
Jane S.
Naples, FL
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
The people
The people who work at Hyundai truly care about you, your car and your satisfaction!
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/10/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249


Verified Customer
Naples, FL
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2018 Category: Service
Linda
Linda did a great job !
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/10/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249


Verified Customer
Naples, FL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
scheduled service
Stopped by to schedule service and they were able to do it right then.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/10/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249


AT
Annie T.
Naples, FL
2013 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/09/2018 Category: Service
Not so great
This business told me I needed something replaced that is replaced infrequently and I had just replaced both 3 months prior. That is not the way to earn business.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/11/2018

Thank you for taking the time to complete our review! I am sorry to hear you had a bad experience. We are making the necessary adjustments in our process and I will continue to monitor them. Thank you again for your feed back, I will be contacting you soon.!

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239


JC
Jack C.
Naples, FL
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
People are nice and accommodating
Work was performed in a few hours which was nice
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/10/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249


JD
Jeffrey D.
Estero, FL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Service
Quick resolution of my cars electrical problems
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/09/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249


MM
Martha M.
Naples, FL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Efficient and Professional
Check-in and check-out was quick. I got a call to update the repair status and recommend additional service. Oscar was professional throughout the process.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/08/2018

Thank you so much for taking the time to complete our review, see you next time.

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249