I left my car there for a full day to begin tear down of engine. When i contacted them the next morning, i was informed that the tear down process had yet to begin. I was highly ?!!!! I cannot get a rental car until an inspector came out and they knew that!!! I could not afford to keep missing work therefore i did not return and would not recommend this place to anyone!!! They were very inconsiderate of my well being.

Not Recommended

JARED J. from Team 1 Automotive responded on 03/19/2020 01:00 PM

Some things are out of our control!!!
Miss Middleton had recently purchased this vehicle from a used car dealership and had an extended warranty on the car. I explained that I have to get the customer's approval to do diagnostics and tear down (if needed) and then once I know what type of repairs are required then I work up an estimate, call the warranty company, and IF the repairs are something that is covered under the contract between Miss Middleton and the warranty company then they will give me an approval number and with that approval number she would be able to get her a rental car. So, we have gotten a diagnoses (the engine needs to be replaced). However, when I called the warranty company with my estimate they required us to do some "tear down" to the engine so that they could send out an inspector to inspect the vehicle and review the diagnoses. Miss Middleton was unable to leave her vehicle at this time because she had to go to work (this was on a Thursday) and she said she would bring it back on Monday once she was able to arrange for other transportation. I told her to be prepared to be without the vehicle for, at least, a week or so because once we tear down the engine it would take a couple of days for the inspector to come out (sent out to us by the warranty company, we have nothing to do with this part), then it takes a few days to get another engine in, and then the technician would need a couple of days to install the engine and make sure it's right. After Miss Middleton did not show back up on Monday for us to proceed with the work I tried contacting her several times but never received any response back until I saw this review. I explained all of this as best as I could to Miss Middleton and I thought she understood the process that is required by the warranty company. THE AUTO REPAIR SHOPS HAVE NOTHING TO DO WITH GETTING AN INSPECTOR TO COME OUT AND THIS JOB WAS DIFFINATELY NOT A JOB THAT WOULD HAVE ONLY TAKEN OVERNIGHT OR EVEN A FEW DAYS.
I do understand the frustration but Team 1 did not purchase the vehicle for Miss Middleton and Team 1 is not the ones with these special requirements when it comes to having to replace an engine.
Team 1 is not perfect but WE ARE here to help out as best we can. I take into consideration each and every customer's situations and do my best to adjust to each situation accordingly. Miss Middleton's vehicle was not the only vehicle here that needed tending to at the time.
Thank you for reading our response,
Christy Laird
Service Manager

JARED J. from Team 1 Automotive responded on 03/19/2020 01:06 PM

Some things are out of our control!!!
Miss Middleton had recently purchased this vehicle from a used car dealership and had an extended warranty on the car. I explained that I have to get the customer's approval to do diagnostics and tear down (if needed) and then once I know what type of repairs are required then I work up an estimate, call the warranty company, and IF the repairs are something that is covered under the contract between Miss Middleton and the warranty company then they will give me an approval number and with that approval number she would be able to get her a rental car. So, we have gotten a diagnoses (the engine needs to be replaced). However, when I called the warranty company with my estimate they required us to do some "tear down" to the engine so that they could send out an inspector to inspect the vehicle and review the diagnoses. Miss Middleton was unable to leave her vehicle at this time because she had to go to work (this was on a Thursday) and she said she would bring it back on Monday once she was able to arrange for other transportation. I told her to be prepared to be without the vehicle for, at least, a week or so because once we tear down the engine it would take a couple of days for the inspector to come out (sent out to us by the warranty company, we have nothing to do with this part), then it takes a few days to get another engine in, and then the technician would need a couple of days to install the engine and make sure it's right. After Miss Middleton did not show back up on Monday for us to proceed with the work I tried contacting her several times but never received any response back until I saw this review. I explained all of this as best as I could to Miss Middleton and I thought she understood the process that is required by the warranty company. THE AUTO REPAIR SHOPS HAVE NOTHING TO DO WITH GETTING AN INSPECTOR TO COME OUT AND THIS JOB WAS DIFFINATELY NOT A JOB THAT WOULD HAVE ONLY TAKEN OVERNIGHT OR EVEN A FEW DAYS.
I do understand the frustration but Team 1 did not purchase the vehicle for Miss Middleton and Team 1 is not the ones with these special requirements when it comes to having to replace an engine.
Team 1 is not perfect but WE ARE here to help out as best we can. I take into consideration each and every customer's situations and do my best to adjust to each situation accordingly. Miss Middleton's vehicle was not the only vehicle here that needed tending to at the time.
Thank you for reading our response,
Christy Laird
Service Manager

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