Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

148 Reviews

99% Would Recommend
Latest Review almost 2 years ago

Reviews


JS
Joe S.
Grass Valley, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/27/2016
Rusty bad
Rusty Riley treats and talks to his employees like there nothing! He needs a good Bicth slap!

MM
Michael M.
Nevada City, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2016
Customer service is great.
Rusty always answers any questions and explains any trouble with your vehicle and if it is alright to drive or not, no pressure.

MD
Maryann D.
Grass Valley, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016 Category: Service
Spoke with Julie. She said she was very happy with the service done to her vehicle. It was done promptly. She was satisfied with the price.
This review was collected via phone interview by Customer Research Inc.

KC
Karen C.
Grass Valley, CA
Suzuki Grand Vitara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2016
Dependable service
Quick, competent, courteous

EB
Edward B.
Grass Valley, CA
Dodge Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2016
Oil Change
As always I receive very Prompt Service at a very Good Price!

RN
Rebecca N.
Grass Valley, CA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2016
Customer service
Greatest friendliest service in town !!!

VH
Vickie H.
Nevada City, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2016 Category: Service
Vickie said she loved the employees at this business because they were honest, kind and prompt. She stated they were extremely helpful to her daughter when she brought in her first vehicle for service and they fixed it free of charge. She mentioned they always offered her good prices.
This review was collected via phone interview by Customer Research Inc.

TC
Teresa C.
Grass Valley, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Service
Teresa said this business has good service and she is always satisfied.
This review was collected via phone interview by Customer Research Inc.

JR
Jim R.
Grass Valley, CA
Mazda 3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Service
Jim said this business provided polite, quick service. They did the job well.
This review was collected via phone interview by Customer Research Inc.

SM
Sean M.
Penn Valley, CA
Saturn SL2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2016 Category: Service
Sean said they did a good job.
This review was collected via phone interview by Customer Research Inc.

BG
Bob G.
Grass Valley, CA
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2016 Category: Service
Spoke with Bernadette. She said she is happy with their service and their follow through.
This review was collected via phone interview by Customer Research Inc.

EM
Evelyn M.
Penn Valley, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2016 Category: Service
Evelyn said she appreciates how well the business treats her. She said they make her feel like she can trust them.
This review was collected via phone interview by Customer Research Inc.

LQ
Leslie Q.
Nevada City, CA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2016
Love The Auto Shop
My husband & I love this place! They are honest as the day is long & they do a great job!

TG
Tim G.
Nevada City, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2016 Category: Service
Tim said this business knew what they were doing. They were courteous and he has faith in them.
This review was collected via phone interview by Customer Research Inc.

TH
Theresa H.
Nevada City, CA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2016 Category: Service
Theresa said she was very satisfied with service.
This review was collected via phone interview by Customer Research Inc.

DF
Deby F.
Grass Valley, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2016
Brake repair
Had been informed by those at the Auto Shop that I needed my back brakes repaired. I did 'shop' around for pricing and found that the 'Auto Shop' did have the best price on the repair I needed. They do fantastic work at a reasonable price. They are also friendly and reliable. I'll definitely be returning to this business for future vehicle repairs.

JW
Judy W.
Rough And Ready, CA
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/21/2016 Category: Service
Judy said she drove one hour to have her vehicle serviced at the business. She was disappointed in the employee of the business' customer service. The cost and services provided to her vehicle are no longer comparable with other business's. When she returned to pick up her vehicle, it was filthy. For the amount of money she pays, they do not provide the added services which kept her returning time after time.
This review was collected via phone interview by Customer Research Inc.
Rusty R. from The Auto Shop responded on 01/25/2016

Dear Judy, I think you may have us(The Auto Shop) confused with another shop, you were a new customer to us in January, at which time we performed a oil change on your Honda at a cost of $29.95, we also are located about 15 min from you in rough and ready. I hope we get this matter settled and you will be willing to write a new review, Thank You, Rusty(owner) Hope to see you again for your vechicle needs


JM
Joe M.
Grass Valley, CA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2016
Great as always!
Quick & reliable as always. Service was great.

PK
Pam K.
Grass Valley, CA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2016
service with a smile!
Very responsive, helpful and great service.... with a smile!

RS
Rob S.
Escondido, CA
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2016 Category: Service
Spoke with Mrs. Rob S. She said this business is really good and honest.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 148 in total