Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

372 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
87% Business Response
Latest Review 14 days ago

Reviews


FT
Francis T.
Nevada City, CA
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Better Than Disneyland!!!
Brian is AWESOME!!!! Enough said.
Brian H. from Roadrunner Automotive responded on 12/05/2018

Thanks Francis!

The Roadrunner Team

RW
Robert W.
Chico, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Robert said that Brian was helpful and the service was timely.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 12/05/2018

Thank you Robert!

The Roadrunner Team

RS
Robert S.
Nevada City, CA
Acura RL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
REPAIRS
Great guys working at roadrunner fixed my Acura RL timing belt for 300.00 less then other shops and fix it in one day was great came back clean very great shop thank you Brian
Brian H. from Roadrunner Automotive responded on 12/05/2018

Thank you Robert!

The Roadrunner Team

GM
Gary M.
Grass Valley, CA
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
I always receive prompt and professional service from Brian and his staff.
I own two vehicles and Roadrunner Automotive services them both. They are a 96 Honda CRV and a 98 Ford Explorer. I expect to see a lot more service from both as long as Brian and the staff at Roadrunner are maintaining them.
Brian H. from Roadrunner Automotive responded on 12/05/2018

Thank you Gary!

The Roadrunner Team

Verified Customer
Nevada City, CA
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
New, clean and responsive
I have used Roadrunner for two different service needs. Because the first problem was quickly resolved and was not exaggerated into a larger issue I decided to use them again. My second automotive concern although much more encompassing was handled to my satisfaction and delivered timely. In my experience of many years I have found a good mechanic more valuable than gold.
Brian H. from Roadrunner Automotive responded on 12/05/2018

Thank you for your business!

The Roadrunner Team

JB
J.R. B.
Grass Valley, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Stellar service beyond any other!
Brian Hecht is a prime example of what a small town local business owner should be. He operates Roadrunner Automotive with the utmost quality, care and concern for his customers and therir vehicles alike. His excellent service and affordable quality repairs have made him my repair facility for over 7 years now.
Brian H. from Roadrunner Automotive responded on 12/05/2018

Thank you for your business and the kind words J.R.!

The Roadrunner Team

DB
David B.
Nevada City, CA
Ford Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Always great service!
Brian and his shop are true professionals and know their business. Always friendly and easy to deal with. I highly recommend them.
Brian H. from Roadrunner Automotive responded on 12/05/2018

Thank you David!

The Roadrunner Team

KS
Kim S.
Wheatland, CA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Awesome Automotive Shop
This is a great little shop. You will get great customer service, something that you won’t see at larger shops!
Brian H. from Roadrunner Automotive responded on 12/05/2018

Thank you Kim!

The Roadrunner Team

PS
Paul S.
Grass Valley, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Paul said that the place was fast, got him in quickly and now everything works great.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 12/05/2018

That's great Paul! Thank you!

The Roadrunner Team

MC
Matthew C.
Grass Valley, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Matthew said the service was good. The work was done quickly.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 12/05/2018

Thank you so much Matthew!

The Roadrunner Team

JH
Janice H.
Grass Valley, CA
Suzuki Verona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Smog check
I really liked the personal service, friendliness makes a difference and makes me want to go back. I'm giving out their business cards.
Brian H. from Roadrunner Automotive responded on 11/14/2018

Thank You Janice!

The Roadrunner Team

BP
Benny P.
Rough And Ready, CA
Nissan Pathfinder
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
Benny said their customer service needs to improve.
This review was collected via phone interview by Customer Research Inc.

JH
Joe H.
Penn Valley, CA
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Joe said the business provided very good service. He was in and out fast and the work was very good.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 11/14/2018

Thank you Joe!

The Roadrunner Team

JS
Jim S.
Penn Valley, CA
Ford Excursion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Jim said he gets good service and the people are good.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 11/14/2018

Thank you Jim!

The Roadrunner Team

DS
Danielle S.
Grass Valley, CA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Fast, honest, friendly service!
I went in for an oil change, and that's just what I got. :-) Brian was efficient, friendly and straightforward.
Brian H. from Roadrunner Automotive responded on 11/14/2018

Thank you Danielle!

The Roadrunner Team

MP
Monte P.
Weimar, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Monte said they were quick, professional and the location was clean.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 11/14/2018

Thank you Monte!

The Roadrunner Team

JD
Jennifer D.
Auburn, CA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Jennifer said the staff at this business provided great customer service.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 11/14/2018

Thank you Jennifer!

The Roadrunner Team

DK
David K.
Colfax, CA
GMC Sierra 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
David said the business provided good service.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 11/14/2018

Thank you David!

The Roadrunner Team

JJ
Jon J.
Grass Valley, CA
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Jon said he's used this facility before and recommends them.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 11/14/2018

Thank you Jon!

The Roadrunner Team

JH
Janice H.
Grass Valley, CA
Suzuki Verona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Smog check
This was my first time to have a smog check at Roadrunner Automotive. I was amazed at how fast it was, but I would have been glad to spend more time in their comfortable waiting room with good things to read, and even a nice view, located on Whispering Pines. Best of all was Brian, calm and efficient, and of course it's always good news when your car passes smog... and the price was right as well. I took extra business cards to share with my friends.
Brian H. from Roadrunner Automotive responded on 11/14/2018

Thank you Janice!

The Roadrunner Team

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