Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

351 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
86% Business Response
Latest Review 6 days ago

Reviews


MM
Matt M.
Grass Valley, CA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Trusted
Trusted

MB
Mary B.
Grass Valley, CA
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
CUSTOMER SERVICE, LOCATION AND WAITING AREA
BRIAN PROVIDES IMPECCABLE SERVICE IN A SPOTLESS ENVIRONMENT. THE FIRST TIME I WENT THERE I HAD AN APPOINTMENT, BUT THE NEXT TIME I TOOK A CHANCE AND BRIAN FIT ME IN. IT WAS VERY MUCH APPRECIATED. ROADRUNNER WILL BE OUR BUSINESS AND PERSONAL GO TO FOR ALL OF OUR DOMESTIC VEHICLES.

SINCERELY, MARY BLAKEMORE
Brian H. from Roadrunner Automotive responded on 09/10/2018

Thanks Mary!

The Roadrunner Team


TN
Trevor N.
Grass Valley, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Trevor said he didn't have an appointment and the staff worked him in.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 09/10/2018

Thanks Trevor!

The Roadrunner Team


JW
Jedidiah W.
Grass Valley, CA
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Jedidiah said Bryan was honest and direct with what service he needed.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 09/10/2018

Thanks Jedidiah!

The Roadrunner Team


KL
Ken L.
Grass Valley, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Nice people
Got my truck done runs good very happy
Brian H. from Roadrunner Automotive responded on 08/14/2018

Thanks Ken!

The Roadrunner Team.


WM
William M.
Nevada City, CA
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
William said the staff did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 08/14/2018

Thanks William!

The Roadrunner Team.


JB
John B.
Grass Valley, CA
Cadillac Escalade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Needed Services timely, courteous and effectgive for my aging vehicle with almost 260,000 miles
Enjoy working with this company. They are always friendly and timely with only good results. I would recommend the services of Roadrunner Automotive for their automotive needs.
Brian H. from Roadrunner Automotive responded on 08/14/2018

Thanks John!

The Roadrunner Team.


CK
Cameron K.
Washington, CA
Scion xB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018
always the best
Our family has relied on Roadrunner Automotive to keep our 3 cars/trucks in the best shape possible for over 5 years. Owner, Brian Hecht has become part of our family and we rely on him. He is honest, works hard, and shoots straight. We are very proud of him and his commitment to excellence. On top of it all, he is a really nice fella that is to deal with. We recommend him to everyone!
Brian H. from Roadrunner Automotive responded on 08/07/2018

Thank you Cameron! We appriciate your business! The Roadrunner team!


FS
Fred S.
Grass Valley, CA
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Thanks Brian
Knowledgeable techs and great customer service.
Brian H. from Roadrunner Automotive responded on 08/07/2018

Thank you Fred! The Roadrunner Team!


AB
Alastair B.
Nevada City, CA
Subaru Impreza Sedan (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Alastair said he is very happy with the business and they completed everything in a quick manner.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 08/07/2018

Thank you Alastair! The Roadrunner Team!


MH
Michael H.
Grass Valley, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Michael said the business is awesome.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 08/07/2018

Thank you Michael! The Roadrunner Team!


LF
Lawrence F.
Nevada City, CA
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Lawrence said he had no problems. The business provided quick service. He stated the oil changes are more expensive than other facilities in town.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 07/30/2018

Thank you Lawrence! The Roadrunner Team!


JG
Justin G.
Grass Valley, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
FAST AND EASY
Called early afternoon got me in the next day at 9. Quick and to the point no fuss got the job done and got out. Professional.
Brian H. from Roadrunner Automotive responded on 07/27/2018

Thank you Justin! The Roadrunner Team!


JV
Janelle V.
Grass Valley, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Janelle said the service and price was good at this facility. She was happy with the way she was treated.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 07/30/2018

thank you Janelle! The Roadrunner Team!


SJ
Sheri J.
Grass Valley, CA
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Sheri said this business did everything to accommodate her schedule. She needed to push up her appointment time, and they were very accommodating. They completed the work in record time, and it was a good value.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 07/27/2018

Thank you Sheri! The Roadrunner Team!


BH
Brian H.
Grass Valley, CA
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018
Fast, Friendly, Professional
I brought my truck in for a routine Smog check for registration. They were able to fit me in for a same day appointment and were done in less than 10 minutes, and Brian and his crew were friendly, Inviting, Courteous and very affordable. I had always previously got my smog's somewhere else and did not know Roadrunner Automotive even did smog checks. Now that I know I will not go anywhere else. In case I didn't mention before I also saved about 50% over the place I used to go. Thank you to Brian and his crew for making this such an awesome experience considering how much I (as well as most people) dread the thought of going through a smog check and re-registration. Thanks again uys and keep up the good work.
Brian H. from Roadrunner Automotive responded on 07/25/2018

Wow! Thank you for the great review Brian! The Roadrunner team!


TC
Trent C.
Grass Valley, CA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Trent said the convenience is undeniable.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 07/16/2018

Thank you Trent! The Roadrunner Team!


AR
Armando R.
Grass Valley, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Armando said his experience was pretty good.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 07/12/2018

Thank you Armando! Brian and the Roadrunner team!


PJ
Paul J.
Grass Valley, CA
Nissan Frontier 2WD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Paul said the employees did really good work, and overall they met his expectations. The price was good.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 07/10/2018

Thank you Paul! The Roadrunner team!


CP
Connie P.
Nevada City, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Connie said she didn't have any problems, and the service was quick and simple.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 07/02/2018

Thank you Connie! The Roadrunner team!


Displaying Review 1 - 20 of 351 in total