Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

336 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
86% Business Response
Latest Review 8 days ago

Reviews


TC
Trent C.
Grass Valley, CA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Trent said the convenience is undeniable.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 07/16/2018

Thank you Trent! The Roadrunner Team!


TC
Trent C.
Grass Valley, CA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Trent said the convenience is undeniable.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 07/19/2018

Thanks Trent!

The Roadrunner Team


AR
Armando R.
Grass Valley, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Armando said his experience was pretty good.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 07/12/2018

Thank you Armando! Brian and the Roadrunner team!


PJ
Paul J.
Grass Valley, CA
Nissan Frontier 2WD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Paul said the employees did really good work, and overall they met his expectations. The price was good.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 07/10/2018

Thank you Paul! The Roadrunner team!


CP
Connie P.
Nevada City, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Connie said she didn't have any problems, and the service was quick and simple.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 07/02/2018

Thank you Connie! The Roadrunner team!


RB
Rochelle B.
Camptonville, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
Clean, efficient, best waiting area
Brian and his team were fast, efficient and their waiting area is more like a living room. The place is clean. They vacuum ed my car and cleaned the windshield for free!
Brian H. from Roadrunner Automotive responded on 06/27/2018

Thank you Rochelle! Brian and the Roadrunner Team!


LS
Lauren S.
Grass Valley, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
The service
I came to roadrunner a. Our days ago to have the what i thought was the front brakes replaced. To my dismay I needed to replace all my brakes. Brian was very professional and made every effort to accommodate me. He had new brakes installed and me out the door in under 2 1/2 hours. Awesome. Thank you. I will be back.
Brian H. from Roadrunner Automotive responded on 06/25/2018

Thank you Lauren! The Roadrunner Team!


FS
Fred S.
Grass Valley, CA
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
Great customer service.
Quality work at a fair price. I've recommended Roadrunner to two friends.
Brian H. from Roadrunner Automotive responded on 06/20/2018

Thank you for the recommedations Fred! The Roadrunner Team!


NM
Nathan M.
Penn Valley, CA
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
WOW!!!!
When it comes to repairs, I would never consider taking any of my vehicles anywhere else! The owner runs the most honest and trustworthy auto shop I know. Fast, quality work at a fair price. Hands down, THE BEST!!!
Brian H. from Roadrunner Automotive responded on 06/14/2018

Thank you Nathan! The Roadrunner Team!


SR
Sara R.
Washington, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
great service
i showed up early for appointment and they got me right in and the work was done in half the time i expected- friendly and professional
Brian H. from Roadrunner Automotive responded on 06/12/2018

Thank you for choosing us Sara! The Roadrunner Team!


VQ
Volkhard Q.
Grass Valley, CA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Volkhard said the service was fast and friendly.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 06/12/2018

Thank you Volkhard! The Roadrunner Team!


LA
Lance A.
Nevada City, CA
Mercedes-Benz S550
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
On time. Quick. Clean. Nice
See above.
Brian H. from Roadrunner Automotive responded on 06/08/2018

Thank you Lance! The Roadrunner Team!


Verified Customer
Grass Valley, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
Roadrunner Goes Above & Beyond!
The staff at Roadrunner Automotive are very friendly and professional. They are very thorough and have the client's best interest in mind (e.g., give realistic assessments without pressure to make unnecessary repairs or part replacements). I trust the advisement of their staff and will continue to take my car to Roadrunner Automotive.
Brian H. from Roadrunner Automotive responded on 05/29/2018

Thank you so much! The Roadrunner Team!


DM
Deanna M.
Grass Valley, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Deanna said the business is honest and reliable.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 05/29/2018

Thank you Deanna! The Roadrunner Team!


JW
Jedidiah W.
Grass Valley, CA
Lincoln MKT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Jedidiah said this business was able to work with his schedule. He really trusted everything Brian told him.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 05/29/2018

Thank you for choosing us Jedidiah! The Roadrunner Team!


AS
Angelina S.
Grass Valley, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Angelina said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 05/29/2018

Thank you Angelina! The Roadrunner Team!


JW
Jasmin W.
Grass Valley, CA
Kia Rio
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Jasmin said everything went well and she had no issues at this business.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 05/24/2018

Thank you Jasmin! The Roadrunner Team!


EZ
Ed Z.
Rough And Ready, CA
Lexus RX 400h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018
New to the area
Being new to the area I search for a local trustworthy mechanic. I believe I found one. Professional, helpful and friendly. I was in and out quickly for the smog I needed. The price was fair I’ll definitely be back.
Brian H. from Roadrunner Automotive responded on 05/24/2018

Thank you Ed! The Roadrunner Team!


CH
CHUCK H.
Nevada City, CA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
A/C service
I am greatly appreciative of the fact that Brian had time to service my a/c as it was not blowing cold air. He serviced it and as I was driving to Fresno with my two dogs I really needed the A/C. This was probably a one time slip it in the door and service it but elsewhere I would have had to wait for a later appointment. Thanks again Brian!
Brian H. from Roadrunner Automotive responded on 05/01/2018

Thank you Chuck! Sorry to hear you are moving! The Roadrunner team!


SS
Scott S.
Colfax, CA
Porsche 911
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
GreatGreat service
Great service
Brian H. from Roadrunner Automotive responded on 05/01/2018

Thank you Scott! Brian 


Displaying Review 1 - 20 of 336 in total