Roadrunner Automotive


Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

254 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
92% Business Response
Latest Review 1 day ago
Jennifer S. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable & Honest Service!"
When I found Roadrunner Automotive a couple years ago, I was blown away by the quality of customer service and vehicle care. It seems as though I have finally found a truly honest mechanic and I will never go anywhere else!
Vehicle: Toyota Corolla
Service Date: 11/14/2017
Review Created: 11/16/2017 01:49 PM
Lisa C. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lisa said the staff were efficient and good.
Vehicle: Lincoln Navigator
Category: Service
Service Date: 11/10/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Alice M. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Alice said the crew at this business were knowledgeable, efficient, and they did good work. The office was clean.
Vehicle: Toyota Venza
Category: Service
Service Date: 11/08/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Brian H. at Roadrunner Automotive responded on 11/16/2017

Thanks Alice!

The Roadrunner Team

Donn C. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"quick service, good price"
Waited til the last minute for a smog check. Brian worked with my schedule, and gave me a good price.
Vehicle: Ford Explorer
Service Date: 11/01/2017
Review Created: 11/10/2017 11:25 AM
Brian H. at Roadrunner Automotive responded on 11/14/2017

Thanks Donn!

The Roadrunner Team

James B. on 11/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
James said he was very satisfied.
Vehicle: GMC Yukon
Category: Service
Service Date: 11/02/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Brian H. at Roadrunner Automotive responded on 11/14/2017

Thanks James!

The Roadrunner Team

John W. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"smog inspection"
was done fine, quiclky and was reasonable price.
Vehicle: Toyota Highlander
Service Date: 11/06/2017
Review Created: 11/07/2017 08:35 PM
Brian H. at Roadrunner Automotive responded on 11/14/2017

Thanks John!

The Roadrunner Team

Linda F. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy"
Employees are nice, quick and reasonable.
Vehicle: Chevrolet Corvette
Service Date: 11/06/2017
Review Created: 11/07/2017 06:18 AM
Brian H. at Roadrunner Automotive responded on 11/07/2017

Thank You Linda!

The Roadrunner Team

Perry M. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Perry said the service was excellent. He appreciated the cleanliness of the business. The work was at the right price.
Vehicle: Mercedes-Benz E320
Category: Service
Service Date: 11/02/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Brian H. at Roadrunner Automotive responded on 11/14/2017

Thanks Perry!

The Roadrunner Team

Jedidiah W. on 11/02/2017
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Honest Service"
Brian was great and found issues that had gotten past the Ford service mechanics. He sent me pictures so that I could verify the issue and he was able to fix it that day at a reasonable price. I will definitely take my Lincoln back to him!
Service Date: 10/05/2017
Review Created: 11/02/2017 07:17 PM
Brian H. at Roadrunner Automotive responded on 11/07/2017

Thank You Jedidiah!

The Roadrunner Team

Jeanie J. on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Once again Road Runner Automotive came to the Rescue"
When your Vehicle breaks down you can Depend on Road Runner Automotive owner Brian to Repair it.
Very quick , Thorough , complete's the repair right the first time.
And can give you a ride home or to your work.
Thank you , Brian
Vehicle: GMC Sierra 3500
Service Date: 10/31/2017
Review Created: 11/02/2017 06:17 PM
Brian H. at Roadrunner Automotive responded on 11/07/2017

Thank You Paul and Jeanie!

The Roadrunner Team

Sunya H. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sunya said Brian was nice, professional, and he provided excellent customer service. She looks forward to doing business at this facility.
Vehicle: Jeep Liberty
Category: Service
Service Date: 10/23/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Brian H. at Roadrunner Automotive responded on 11/14/2017

Thanks Sunya!

The Roadrunner Team

Berkley C. on 10/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Berkely said this business is quick and the staff are very nice.
Vehicle: Subaru Outback
Category: Service
Service Date: 10/24/2017
Review Created: 10/28/2017
This review was collected via phone interview by Customer Research Inc.
Brian H. at Roadrunner Automotive responded on 11/07/2017

Thank You Berkley!

The Roadrunner Team

Stacey D. on 10/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Such a great experience."
Every time I come to roadrunner auto I feel so comfortable with what they will do to repair my car. I will continue to use them for all my auto needs.
Vehicle: Ford Mustang
Service Date: 10/23/2017
Review Created: 10/26/2017 09:18 PM
Brian H. at Roadrunner Automotive responded on 11/02/2017

Thank You Stacy!

The Roadrunner Team

Linda F. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledge staff"
My first trip to Roadrunner was great. The waiting room was clean and comfortable. My smog test was completed in less time than I expected. The staff was professional and knowledgeable. I highly recommend Roadrunner Automotive.
Vehicle: Nissan Titan
Service Date: 10/09/2017
Review Created: 10/10/2017 10:32 PM
Brian H. at Roadrunner Automotive responded on 10/11/2017

Thanks Linda!

The Roadrunner Team

Mary O. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Had truck towed in - no warning - work done by out of state company - who repaired it within days? Brian did! Who made it purr like a kitten? Brian did! I highly recommend this shop to ANYONE!!
Vehicle: Toyota 4Runner
Service Date: 10/06/2017
Review Created: 10/10/2017 08:35 AM
Brian H. at Roadrunner Automotive responded on 10/11/2017

Thank You Mary!

Brian

Patricia D. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They were on time and efficient"
We had asked a question about the next oil change. We were given an answer while we were there. The next day we received a call saying the had done further research and gave us the new dates. that's service.
Vehicle: Ford Explorer
Service Date: 10/02/2017
Review Created: 10/03/2017 08:03 PM
Brian H. at Roadrunner Automotive responded on 10/11/2017

Thank You Patricia!

The Roadrunner Team

Lori L. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lori said the employees were really good. He always uses them for service.
Vehicle: Subaru Outback
Category: Service
Service Date: 09/12/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Brian H. at Roadrunner Automotive responded on 10/11/2017

Thank You Lori!

The Roadrunner Team

Jana P. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jana said this business was very friendly and they were professional.
Vehicle: Honda Odyssey
Category: Service
Service Date: 09/25/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Brian H. at Roadrunner Automotive responded on 10/11/2017

Thanks Jana!

The Roadrunner Team

Thomas C. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick work under estimate"
Replaced all 4 struts and brakes, estimated a day to complete work, got it done in 6 hours.
Vehicle: Ford Expedition
Service Date: 09/13/2017
Review Created: 09/15/2017 05:30 PM
Brian H. at Roadrunner Automotive responded on 09/20/2017

Thank You Thomas!

The Roadrunner Team.

Hugh C. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Volvo Alternator."
Brian replaced my faulty alternator and now the car runs perfect. I also asked him to adjust my parking break which he did at no extra charge.
Good, honest and a fair price too.
Vehicle: Volvo 240
Service Date: 09/08/2017
Review Created: 09/13/2017 12:42 PM
Brian H. at Roadrunner Automotive responded on 09/20/2017

Thank You Hugh!

The Roadrunner Team

Displaying Review 1 - 20 of 254 in total