Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

361 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
84% Business Response
Latest Review 24 days ago

Reviews


BP
Benny P.
Rough And Ready, CA
Nissan Pathfinder
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
Benny said their customer service needs to improve.
This review was collected via phone interview by Customer Research Inc.

JH
Joe H.
Penn Valley, CA
Land Rover Range Rover Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Joe said the business provided very good service. He was in and out fast and the work was very good.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Penn Valley, CA
Ford Excursion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Jim said he gets good service and the people are good.
This review was collected via phone interview by Customer Research Inc.

DS
Danielle S.
Grass Valley, CA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Fast, honest, friendly service!
I went in for an oil change, and that's just what I got. :-) Brian was efficient, friendly and straightforward.

MP
Monte P.
Weimar, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Monte said they were quick, professional and the location was clean.
This review was collected via phone interview by Customer Research Inc.

JD
Jennifer D.
Auburn, CA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Jennifer said the staff at this business provided great customer service.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Colfax, CA
GMC Sierra 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
David said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

JJ
Jon J.
Grass Valley, CA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Jon said he's used this facility before and recommends them.
This review was collected via phone interview by Customer Research Inc.

JH
Janice H.
Grass Valley, CA
Suzuki Verona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Smog check
This was my first time to have a smog check at Roadrunner Automotive. I was amazed at how fast it was, but I would have been glad to spend more time in their comfortable waiting room with good things to read, and even a nice view, located on Whispering Pines. Best of all was Brian, calm and efficient, and of course it's always good news when your car passes smog... and the price was right as well. I took extra business cards to share with my friends.

MF
Mike F.
Grass Valley, CA
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Professional, Honest and fast service
Brian and his team are the best they do Excellent work at a reasonable price, I will Recommend them to anyone.

MM
Matt M.
Grass Valley, CA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Trusted
Trusted

MB
Mary B.
Grass Valley, CA
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
CUSTOMER SERVICE, LOCATION AND WAITING AREA
BRIAN PROVIDES IMPECCABLE SERVICE IN A SPOTLESS ENVIRONMENT. THE FIRST TIME I WENT THERE I HAD AN APPOINTMENT, BUT THE NEXT TIME I TOOK A CHANCE AND BRIAN FIT ME IN. IT WAS VERY MUCH APPRECIATED. ROADRUNNER WILL BE OUR BUSINESS AND PERSONAL GO TO FOR ALL OF OUR DOMESTIC VEHICLES.

SINCERELY, MARY BLAKEMORE
Brian H. from Roadrunner Automotive responded on 09/10/2018

Thanks Mary!

The Roadrunner Team


TN
Trevor N.
Grass Valley, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Trevor said he didn't have an appointment and the staff worked him in.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 09/10/2018

Thanks Trevor!

The Roadrunner Team


JW
Jedidiah W.
Grass Valley, CA
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Jedidiah said Bryan was honest and direct with what service he needed.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 09/10/2018

Thanks Jedidiah!

The Roadrunner Team


KL
Ken L.
Grass Valley, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Nice people
Got my truck done runs good very happy
Brian H. from Roadrunner Automotive responded on 08/14/2018

Thanks Ken!

The Roadrunner Team.


WM
William M.
Nevada City, CA
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
William said the staff did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 08/14/2018

Thanks William!

The Roadrunner Team.


JB
John B.
Grass Valley, CA
Cadillac Escalade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Needed Services timely, courteous and effectgive for my aging vehicle with almost 260,000 miles
Enjoy working with this company. They are always friendly and timely with only good results. I would recommend the services of Roadrunner Automotive for their automotive needs.
Brian H. from Roadrunner Automotive responded on 08/14/2018

Thanks John!

The Roadrunner Team.


CK
Cameron K.
Washington, CA
Scion xB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018
always the best
Our family has relied on Roadrunner Automotive to keep our 3 cars/trucks in the best shape possible for over 5 years. Owner, Brian Hecht has become part of our family and we rely on him. He is honest, works hard, and shoots straight. We are very proud of him and his commitment to excellence. On top of it all, he is a really nice fella that is to deal with. We recommend him to everyone!
Brian H. from Roadrunner Automotive responded on 08/07/2018

Thank you Cameron! We appriciate your business! The Roadrunner team!


FS
Fred S.
Grass Valley, CA
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Thanks Brian
Knowledgeable techs and great customer service.
Brian H. from Roadrunner Automotive responded on 08/07/2018

Thank you Fred! The Roadrunner Team!


AB
Alastair B.
Nevada City, CA
Subaru Impreza Sedan (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Alastair said he is very happy with the business and they completed everything in a quick manner.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 08/07/2018

Thank you Alastair! The Roadrunner Team!


Displaying Review 1 - 20 of 361 in total