Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

391 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
83% Business Response
Latest Review 1 day ago

Reviews


TC
Ted C.
Grass Valley, CA
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
great again
courteous , convenient , prompt,thorough

AG
Austin G.
Penn Valley, CA
Chevrolet Venture
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
Proficient, respectful, and affordable service
I was able to get my vehicle in fast, and it needed a significant amount of work, and he was able to get me a quote in less than 24 hours and I had my van back within2 days. I highly recommend this shop to anyone that needs a really good mechanic.

RE
Robert E E.
Nevada City, CA
Chevrolet Silverado 2500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
Great service
Efficient, on time and customer orientated.

GP
Greg P.
Grass Valley, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
Honest, information
I’m on a limited retirement income so I appreciate accurate honest info regarding the condition of my vehicles.

MH
Mark H.
Penn Valley, CA
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019
Honest Car Work
Easy to make an appointment. The work gets done correctly, and the price quoted, and in the timeframe promised. I know a fair amount about cars and I always feel Roadrunner is honest and only recommending services that need to be done.

KA
Knepper A.
Penn Valley, CA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
Very professional organization
My 2005 Honda Pilot was in for a smog check. My pre-arranged time/date was honored ontime, and the smog check was performed in a professional manner.

CW
Charlotte W.
Grass Valley, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Charlotte said the business did very good work. The employees were professional and reasonable.
This review was collected via phone interview by Customer Research Inc.

ED
Eric D.
Grass Valley, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019
I give Roadrunner Automotive 5 stars
The experience at Roadrunner Automotive was great.

MA
Michael A.
Grass Valley, CA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Michael said the service was quick and efficient.
This review was collected via phone interview by Customer Research Inc.

JM
Janet M.
Grass Valley, CA
GMC Sierra 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
Smog service
Had to bring my truck back in for a recheck because it didn't pass the 1st time. Brian told me to drive at least 50 miles to clear the computer due to having had a dead battery. Before doing the check, he used a code reader, it passed without a problem. Stand up guy!

KB
Ken B.
Nevada City, CA
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Great service!
The service was prompt and professional. Clean, tidy office and interesting talking ewith Brian who is a drummer in a band I'm familiar with.

DB
David B.
Nevada City, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
David said he received excellent service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Rough And Ready, CA
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/30/2018
SMOG CHECK
I felt the owner didnt want to work on my car after it failed a smog.The day before I left the key on over nite, so the monitors would not register, not knowing this had any affect on getting it smog. So he reccomend to drive it
around a few days then bring it back to re-smog it, but I knew the light came on and off. He never mention that they would work it out so my car would pass a smog. So I had to bring it to an other auto Mechanic to fix it! So I went back and it passed, only because I had paid him for pre test. I would not go back, though not very personal, or conversational for owning a business.

JM
Joseph M.
Grass Valley, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018 Category: Service
Joseph said the business did good work on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 01/03/2019

Thank you for your business Joseph!

The Roadrunner Team

DC
Dave C.
Nevada City, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Dave said the business is prompt with good work.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 01/03/2019

Thank you very much Dave!

The Roadrunner Team

JW
Jedidiah W.
Grass Valley, CA
Lincoln MKT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Jedidiah said they are honest, reasonable priced and they do good work.
This review was collected via phone interview by Customer Research Inc.
Brian H. from Roadrunner Automotive responded on 01/03/2019

Thank you very much Jedidiah!

The Roadrunner Team

ED
Eric D.
Grass Valley, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Good price; The job is done in a good timely matter.
Fast honest work.
Brian H. from Roadrunner Automotive responded on 01/03/2019

Thank you Eric!

The Roadrunner Team

SH
Steve H.
Penn Valley, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Dodge/Nissan Repairs
Great communication and they meet their completion commitments.

JR
Julian R.
Grass Valley, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Julian said the service was straight to the point and effective.
This review was collected via phone interview by Customer Research Inc.

FT
Francis T.
Nevada City, CA
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Better Than Disneyland!!!
Brian is AWESOME!!!! Enough said.
Brian H. from Roadrunner Automotive responded on 12/05/2018

Thanks Francis!

The Roadrunner Team

Displaying Review 1 - 20 of 391 in total