Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92
4.9

( 1184 Reviews )

99% Would Recommend
Latest Review 8 days ago

Reviews


KW
Kevin W.
Chino, CA
INFINITI M35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Kevin said he as been to this facility several times and they do a fantastic job.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Ford F-150
Verified Customer
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11/09/2019
5 stars
Good place, Honest work, Fair price

GL
Gary L.
Chino, CA
Hyundai Accent
Verified Customer
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11/08/2019
An amazing discovery.
Honesty and care in so many things may seem a little thin on the ground then, with joy, you discover people and a business that you can truly trust. That is what happened when I discovered The Care Shop and it is confirmed and reinforced with every visit.

HL
Heike L.
Ontario, CA
Toyota Camry
Verified Customer
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11/07/2019 Category: Service
Heike said she always very, very good service at this business. The facility has always tried to get her the best deal possible.
This review was collected via phone interview by Customer Research Inc.

TN
Ted N.
Anaheim, CA
Lexus RX 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2019 Category: Service
Ted said he went to the business because a friend of his told him about it. He said he drove 26 miles to have the diagnostics done on his vehicle. It was a good place and the people were very nice. He was satisfied and said the business looks likes it's doing a good job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Chino Hills, CA
Chevrolet Colorado
Verified Customer
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11/05/2019
Great service
We’ve been using Care Shop for years. They have always done good, reliable work.

CM
Catalina M.
Chino Hills, CA
Toyota Sienna
Verified Customer
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11/02/2019
Honest, friendly, understandable
Family-owned business totally down to earth, honest, reasonable, accommodating.

MK
Mindy K.
Chino Hills, CA
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Mindy said the staff are very professional, helpful and honest.
This review was collected via phone interview by Customer Research Inc.

ML
Mike L.
Ontario, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019
customer service and friendly people
what can you say about a place that takes the time to explain all and any problems that might occur with your car. mark and his wife will always go the extra mile to make sure that you are taken care of with a smile, and the never try to take advantage of you.

JL
John L.
Chino, CA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
John said he was very pleased with the service and pleased with the customer service in general. The staff were friendly.
This review was collected via phone interview by Customer Research Inc.

AB
Anthony B.
Ontario, CA
Mazda CX-5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2019
I have been always very satisfied with the treatment of customers and their work
Thanks for the recommendations for my Mazda

EM
Elvira M.
Diamond Bar, CA
Chrysler PT Cruiser
Verified Customer
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10/01/2019
Good work.
Great reputable care shop. I would not take my vehicle anyplace else.

JB
John B.
Chino, CA
Ford Ranger
Verified Customer
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09/29/2019
Brake Fix
Thanks for the great repair job on my truck. I have been using your shop for over 25 years and I will not take my cars and trucks to anyone else.

ST
Steve/Peggy T.
Chino Hills, CA
Ford F-150
Verified Customer
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09/27/2019
The usual excellent service
My truck started idling rough and dying suddenly. I checked the codes myself and decided I didn't want to work on it. I took it to the Care Shop (where I have been going for several years now) and Mark checked it out. He found much the same thing I did and a couple of minor things that were contributing to the problem. They never try to "upsale" or tell you something that is not true (I have had experience rebuilding engines) but rather do the work that needs to be done to solve the problem. They also take their time to make sure that the problem is fixed. They test drive it and, in my case, let it run for awhile to see if it has any other problems. There were non detected and we were ready to go. I never hesitate to recommend them for any car. They are friendly, honest, and knowledgeable.

KP
Kyle P.
Rowland Heights, CA
Jeep Cherokee
Verified Customer
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09/25/2019
Better than the dealer!
My Jeeps starter went out so had it towed to The Carr Shop and they had it back on the road by the next day! They also found an issue that the dealer said I would need to replace the oil dipstick and tube because the old one broke off inside of it somehow but The Care Shop was able to get the piece out with out replacement. HALLELUJAH!

RL
Rose L.
Chino, CA
Cadillac CTS-V
Verified Customer
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09/12/2019 Category: Service
Rose said she loves the employees. The work is professional and very reasonable. This business is one of the best places she has been to.
This review was collected via phone interview by Customer Research Inc.

PO
Paul O.
Chino Hills, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Paul said Mark and his staff are great. He stated he has been a customer of this business for four years and stated they are honest and only charge him for what is needed instead of trying to add extra service.
This review was collected via phone interview by Customer Research Inc.

RA
Rick A.
Chino Hills, CA
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Rick said the staff and service were very nice.
This review was collected via phone interview by Customer Research Inc.

CH
Carlos / Pricilla H.
Chino, CA
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019
Great people and fantastic service!
We have been having our car serviced here for several years. It’s a great family owned business.
They are prompt, courteous and very efficient and we are always ready to refer them to friends and family ! Thank you Mark & Rose your the best !!!

AR
Anna / Miranda R.
Chino Hills, CA
Cadillac Escalade
Verified Customer
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09/09/2019
Great Quick Service
I always appreciate the quick honest evaluation in addressing the issue.