Thoroughbred Collision Center-Kent

Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

469 Reviews

98% Would Recommend
Latest Review about 4 years ago

Reviews


RK
Ruslana K.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2014 Category: Collision
Ruslana said she had a great experience with this business. The repairs were not completed on time because they found additional damage. She did not elaborate on the length of the delay.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2014 Category: Collision
John said he was very pleased from the beginning to the end of the process of the repairs.
This review was collected via phone interview by Customer Research Inc.

AG
Annette G.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2014 Category: Collision
Spoke with Wayne. He said the business did a good job with the service that was provided.
This review was collected via phone interview by Customer Research Inc.

JJ
John J.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2014 Category: Collision
John said everything went well at this business and his agent took time to serve him.
This review was collected via phone interview by Customer Research Inc.

GL
Glen L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2014 Category: Collision
Glen said this business did a good job, it looks like new and he said he is happy with it. There as a couple day delay on his vehicle when he was told it would only be one day and there was no reason given for the delay.
This review was collected via phone interview by Customer Research Inc.

KT
Ken T.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2014 Category: Collision
Ken said he has had work done there before and they do fantastic work.
This review was collected via phone interview by Customer Research Inc.

MG
Marvella G.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2014 Category: Collision
Marvella said someone at the business drove her vehicle and left her with very little gas. She also said the vehicle was not ready when promised because of a parts delay and it took another 5 days for her to get her vehicle.
This review was collected via phone interview by Customer Research Inc.

BR
Brian R.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2014 Category: Collision
Brian said his vehicle was not ready when he went to pick it up. He said there was a scratch or chip and the cinder flare was not installed correctly. He said he had to go back to the business to complete the repairs and it took 1 added day for this. He also said he did receive a Starbucks gift card for his inconvenience.
This review was collected via phone interview by Customer Research Inc.

WG
Wendy G.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2014 Category: Collision
Wendy said she has been to this facility three times and they have always done an excellent job.
This review was collected via phone interview by Customer Research Inc.

CH
Cynthia H.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2014 Category: Collision
Cynthia said she was pleased with everything.
This review was collected via phone interview by Customer Research Inc.

MO
Mikaela O.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2014 Category: Collision
Mikaela said this business was quick.
This review was collected via phone interview by Customer Research Inc.

GL
Gregory L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2014 Category: Collision
Gregory said this business has taken care of him twice now and he's pretty happy with both repairs.
This review was collected via phone interview by Customer Research Inc.

CD
Carrie D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2014 Category: Collision
Carrie said this business fixed her vehicle, was easy to work with and she got her vehicle back clean.
This review was collected via phone interview by Customer Research Inc.

KL
Kenneth L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2014 Category: Collision
Kenneth said the work was done right. He had nothing to complain about. He heard from others they do a good job.
This review was collected via phone interview by Customer Research Inc.

SC
Steven C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2014 Category: Collision
Spoke with Jerry. He said the business did a good job and the vehicle looks good.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2014 Category: Collision
James said this business did what he wanted done. He did say the vehicle was a couple of days late because of the part. There was no insurance company involvement. He found this business on the internet.
This review was collected via phone interview by Customer Research Inc.

ZR
Zachary R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2014 Category: Collision
Zachary said this business was fast and did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

HG
Harold G.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2014 Category: Collision
Harold said he had his vehicle in there before. They always do good work. They washed the outside of his vehicle and vacuumed on the inside. The place is always clean.
This review was collected via phone interview by Customer Research Inc.

AF
Alison F.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2014 Category: Collision
Alison said this business did a nice job. She had no problems. The vehicle was one day late due to a miscommunication.
This review was collected via phone interview by Customer Research Inc.

TM
Trinh M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2014 Category: Collision
Spoke with Jeff. He said he is very satisfied and appreciates everything this business has done for him. He stated he was frustrated while waiting for almost an hour for the rental car company to pick him up but one of the employees from this business was kind enough to drive him to there instead of making him wait. There was a about a 4 day wait for the completion of the vehicle due to a parts delay. He said he is very happy with his experience and felt they went above and beyond to ensure he was taken care of.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 469 in total