Thoroughbred Collision Center-Tacoma

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(188 Reviews)

98% Would Recommend
Latest Review over 5 years ago

Reviews


MM
Michael M.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2014 Category: Collision
Michael said this business was attentive to detail and there was constant communication. He would definitely recommend them to others.

GW
Geoffrey W.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2014 Category: Collision
Spoke with Thu. She said the business has good customer service and kept her updated. She also said the insurance company never contacted her just the business.

SV
Shannon V.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2014 Category: Collision
Shannon said they did a good job but it was a short job, so there was no need to communicate with him or keep him informed. They explained the process beforehand and he knew what they were going to do.

JB
Jason B.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2014 Category: Collision
Jason said there are a few minor problems with the driver side mirror and door. The mirror shakes while driving so it is hard to see. The door does not seal properly. The tint on the windows is already peeling. He will be bringing the vehicle back in the near future. Due to the previously stated issues, the vehicle was not completed during its first visit. There was no promised time for the repairs.

JC
Jacqueline C.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2014 Category: Collision
Jacqueline said the quality of work is great, the service is quick and everyone is very courteous.

EB
Elise B.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2014 Category: Collision
Elise said this business was great and she is completely satisfied.

RW
Rodney W.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2014 Category: Collision
Rodney said the service at this business was great. It took a week longer than he expected and they gave him no reason for the time it took to complete his vehicle.

LL
Lynsey L.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2014 Category: Collision
Lynsey said the customer service provided by this business was great. They did a great job.

DK
Douglas K.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2014 Category: Collision
Douglas said the vehicle is great and everything is in perfect working order.

EC
Evan C.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2014 Category: Collision
Evan said this business did everything perfect. His vehicle looked as if it had never been in an accident. He was glad they communicated well with him and informed him on any issues they may have had. He really likes the work they did.

ST
Sandy T.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2014 Category: Collision
Sandy said the staff was very professional and friendly.

JR
John R.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2014 Category: Collision
John said they did a great job.

KC
Kelly C.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2014 Category: Collision
Kelly said the people were friendly and helpful. They were accommodating and went the extra mile. She noticed that they even fixed an old scratch without charging her for the repair.

JH
Jennifer H.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/11/2014 Category: Collision
Jennifer said she was not completely satisfied with her experience because there were some issues. Therefore, she was not satisfied with the body work. The handle was not put on properly and it was too tight. There were squeaky noises with the hatch. There was a strong smell or odor of plastic. She said they put stickers on the exhaust pipe and perhaps this caused the odor. Her vehicle was late and it took ten days to get the vehicle back because of unspecified problems. They did not keep her informed during the repair process but she chose not to elaborate further. She will not recommend this facility to others for the reasons mentioned.

DT
Dat T.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2014 Category: Collision
Dat said they did everything exceptionally well. There was one complication. He had to go back again because the engine light came on. There was a bad fuse. They took care of it and paid for the rental. The business was very neat and clean. He was pleased.

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