Thoroughbred Collision Center-Tacoma

Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

188 Reviews

98% Would Recommend
Latest Review almost 4 years ago

Reviews


MM
Michael M.
Washington
Verified
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11/17/2014 Category: Collision
Michael said this business was attentive to detail and there was constant communication. He would definitely recommend them to others.
This review was collected via phone interview by Customer Research Inc.

GW
Geoffrey W.
Washington
Verified
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11/05/2014 Category: Collision
Spoke with Thu. She said the business has good customer service and kept her updated. She also said the insurance company never contacted her just the business.
This review was collected via phone interview by Customer Research Inc.

SV
Shannon V.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2014 Category: Collision
Shannon said they did a good job but it was a short job, so there was no need to communicate with him or keep him informed. They explained the process beforehand and he knew what they were going to do.
This review was collected via phone interview by Customer Research Inc.

JB
Jason B.
Washington
Verified
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10/09/2014 Category: Collision
Jason said there are a few minor problems with the driver side mirror and door. The mirror shakes while driving so it is hard to see. The door does not seal properly. The tint on the windows is already peeling. He will be bringing the vehicle back in the near future. Due to the previously stated issues, the vehicle was not completed during its first visit. There was no promised time for the repairs.
This review was collected via phone interview by Customer Research Inc.

JC
Jacqueline C.
Washington
Verified
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10/08/2014 Category: Collision
Jacqueline said the quality of work is great, the service is quick and everyone is very courteous.
This review was collected via phone interview by Customer Research Inc.

EB
Elise B.
Washington
Verified
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09/29/2014 Category: Collision
Elise said this business was great and she is completely satisfied.
This review was collected via phone interview by Customer Research Inc.

RW
Rodney W.
Washington
Verified
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09/27/2014 Category: Collision
Rodney said the service at this business was great. It took a week longer than he expected and they gave him no reason for the time it took to complete his vehicle.
This review was collected via phone interview by Customer Research Inc.

LL
Lynsey L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2014 Category: Collision
Lynsey said the customer service provided by this business was great. They did a great job.
This review was collected via phone interview by Customer Research Inc.

DK
Douglas K.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2014 Category: Collision
Douglas said the vehicle is great and everything is in perfect working order.
This review was collected via phone interview by Customer Research Inc.

EC
Evan C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2014 Category: Collision
Evan said this business did everything perfect. His vehicle looked as if it had never been in an accident. He was glad they communicated well with him and informed him on any issues they may have had. He really likes the work they did.
This review was collected via phone interview by Customer Research Inc.

ST
Sandy T.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2014 Category: Collision
Sandy said the staff was very professional and friendly.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2014 Category: Collision
John said they did a great job.
This review was collected via phone interview by Customer Research Inc.

KC
Kelly C.
Washington
Verified
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07/02/2014 Category: Collision
Kelly said the people were friendly and helpful. They were accommodating and went the extra mile. She noticed that they even fixed an old scratch without charging her for the repair.
This review was collected via phone interview by Customer Research Inc.

JH
Jennifer H.
Washington
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2014 Category: Collision
Jennifer said she was not completely satisfied with her experience because there were some issues. Therefore, she was not satisfied with the body work. The handle was not put on properly and it was too tight. There were squeaky noises with the hatch. There was a strong smell or odor of plastic. She said they put stickers on the exhaust pipe and perhaps this caused the odor. Her vehicle was late and it took ten days to get the vehicle back because of unspecified problems. They did not keep her informed during the repair process but she chose not to elaborate further. She will not recommend this facility to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

DT
Dat T.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2014 Category: Collision
Dat said they did everything exceptionally well. There was one complication. He had to go back again because the engine light came on. There was a bad fuse. They took care of it and paid for the rental. The business was very neat and clean. He was pleased.
This review was collected via phone interview by Customer Research Inc.

WS
Wesley S.
Washington
Verified
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05/14/2014 Category: Collision
Spoke with Jessica. She said they do a really great job and are thorough. They call for approval before doing any additional work, which she really appreciates.
This review was collected via phone interview by Customer Research Inc.

RC
Richard C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2014 Category: Collision
Richard said this business took care of everything for him.
This review was collected via phone interview by Customer Research Inc.

BK
Billy K.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2014 Category: Collision
Billy said he knows the business well.
This review was collected via phone interview by Customer Research Inc.

WZ
Wayne Z.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2014 Category: Collision
Wayne said this business was very good, and he got his vehicle back earlier than promised.
This review was collected via phone interview by Customer Research Inc.

CE
Cathy E.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2014 Category: Collision
Spoke with Alvin. He said they were very responsive. Robert kept Alvin's wife in the loop. The vehicle was outsourced for the frame work. The paint work looked nice when the vehicle was picked up. However, he has not had the opportunity to really check it out because of the rain. The vehicle was there for 7 weeks. The first 2 weeks they were waiting on the insurance company to process the claim.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 188 in total