Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

445 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5rating 3.6rating 3.6
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
90% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


MS
Michael S.
Los Fresnos, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2019 Category: Service
Tire not repairable
Was told by dealership tire was not repairable due to a nail puncture. I then took the car to Discount Tire to have the same tire repaired. That was a little red flag in the integrity of the service department by the dealership.
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. I apologize for any misunderstanding. Our repair facility takes your safety into consideration when making any repair and if we think it is not safe to repair a tire we recommend a replacement tire.  If you have any questions please feel free to call me at 956-350-5600 ext 6212   

Joe Villarreal
Service Manager


PC
Pamela C.
South Padre Island, TX
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Took care of the problem ~~~
John, the service manager, made every effort to resolve my issue. Though it did require multiple visits, the problem with my car was finally corrected. ~~~
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate your business



Joe Villarreal
Service Manager


HR
Hector R.
Brownsville, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Good service.
No place is better than the dealership to maintain the car.
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate your business



Joe Villarreal
Service Manager


Verified Customer
Brownsville, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Ruben
The crew at Tipton Hyundai found the issue with my Elantra and took care of it before my daughter had to return to college for her spring semester. Dominic took care of me and made sure we were satisfied with the work done. Thanks!
Guisela C., Customer Relations Manager from Tipton Hyundai responded on 01/11/2019

Thank you for the great review. We appreciate your comments.

Guisela Castro
Customer Relations Manager
Tipton Hyundai
956-350-6098
gcastro@tiptonmotors.com 

Verified Customer
Harlingen, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
oil change
If it is first come, why have appointments?
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate your business



Joe Villarreal
Service Manager


SV
Sergio V.
Brownsville, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Great experience
Everything was completed in a professional, timely manner. Service advisor Mr. Wells made sure it was done quick as I had to go out of town for treatment. Very pleased with treatment received at Tipton Hyundai that's what keeps me coming back...
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate your business



Joe Villarreal
Service Manager


Verified Customer
Brownsville, TX
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Even without an appointment
They were able to fit me in on a very busy day and take care of the issue!
Guisela C., Customer Relations Manager from Tipton Hyundai responded on 01/11/2019

Thank you. We want to exceed your expectations.

Guisela Castro
Customer Relations Manager
Tipton Hyundai
956-350-6098
gcastro@tiptonmotors.com 

DL
David L.
Brownsville, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2019 Category: Service
Sherry Longoria
It has a friendly atmosphere. The people are really nice and caring!
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate your business



Joe Villarreal
Service Manager


CT
Christine T.
South Padre Island, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
They treated us like we were important.
Great team work; all wAs good
Guisela C., Customer Relations Manager from Tipton Hyundai responded on 01/07/2019

We strive for excellence at Tipton. Thank you for your confidence. 

Guisela Castro
Customer Relations Manager
Tipton Hyundai
956-350-6098
gcastro@tiptonmotors.com 

JH
John H.
Zeeland, MI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018 Category: Service
Service
Excellent
Guisela C., Customer Relations Manager from Tipton Hyundai responded on 01/07/2019

It's our goal to earn your trust and loyalty.

Guisela Castro
Customer Relations Manager
Tipton Hyundai
956-350-6098
gcastro@tiptonmotors.com 

MP
Manuel P.
Brownsville, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
LATEST SERVICE REVIEW
I am always taken care of promptly and courteously
Guisela C., Customer Relations Manager from Tipton Hyundai responded on 01/07/2019

Our Service Advisor's work hard and we're glad you appreicate them. 

Guisela Castro
Customer Relations Manager
Tipton Hyundai
956-350-6098
gcastro@tiptonmotors.com 

Verified Customer
Brownsville, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2018 Category: Service
Friendly
I was helped right away and informed of procedures. Oil change service was quick.
Guisela C., Customer Relations Manager from Tipton Hyundai responded on 01/07/2019

Thank you. We want to exceed your expectations.

Guisela Castro
Customer Relations Manager
Tipton Hyundai
956-350-6098
gcastro@tiptonmotors.com 

Verified Customer
Brownsville, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2018 Category: Service
Employees
Keep up the great work
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate your business



Joe Villarreal
Service Manager


SV
Sergio V.
Brownsville, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Great experience
Love taking the car there. Service advisor was great. Thanks Dominic. Complimentary shuttle was on point. Great communication on status of repair. Only minor point was car was not washed, but otherwise very happy with Tipton hyundai...
Guisela C., Customer Relations Manager from Tipton Hyundai responded on 01/07/2019

It was a pleasure servicing your vechile. Thank you for your confidence. 

Guisela Castro
Customer Relations Manager
Tipton Hyundai
956-350-6098
gcastro@tiptonmotors.com 

PG
Pedro G.
Harlingen, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Service, time of service, and friendly staff
Service, time of service, and friendly staff
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate your business



Joe Villarreal
Service Manager


BL
Benito L.
Brownsville, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Great service
Great
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate your business



Joe Villarreal
Service Manager


AL
Ana L.
Los Fresnos, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Review
Friendly staff
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate your business



Joe Villarreal
Service Manager


Verified Customer
Brownsville, TX
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Awesome!
Thanks for the great and speedy service!
Guisela C., Customer Relations Manager from Tipton Hyundai responded on 12/06/2018

Thank you for the good review! We appreciate your coments.

Guisela Castro
Customer Relations Manager
Tipton Hyundai
956-350-6098
gcastro@tiptonmotors.com 

AN
Adrian N.
Port Isabel, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018 Category: Service
Great service
Easy walk in service
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate your business



Joe Villarreal
Service Manager


Verified Customer
Rancho Viejo, TX
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2018 Category: Service
Ok
Ok
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate your business



Joe Villarreal
Service Manager