Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

390 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5rating 3.6rating 3.6
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
90% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Verified Customer
Brownsville, TX
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Excellent customer service
Always excellent service at Tipton Hyundai
Eric M. from Tipton Hyundai responded on 09/17/2018

Thank you for the great survey and the kind words about our service! We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

MN
Maria N.
Brownsville, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
great service
Always great and timely service never any hassle
Eric M. from Tipton Hyundai responded on 09/05/2018

Thank you for the great survey and kind words about our service! We appreciate your business. 

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

NV
Noe De V.
Brownsville, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Grate
Grate experience grate people
Eric M. from Tipton Hyundai responded on 09/05/2018

Thank you for the kind words and the great survey! We appreciate your business. 

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

Verified Customer
Brownsville, TX
2017 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/31/2018 Category: Service
Take too long!
Should have the vehicle ready when said.
Eric M. from Tipton Hyundai responded on 09/05/2018

Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with John, our Service Advisor, was less than adequate. He should have handled the situation differently and more accurately estimated the time it would take to complete your service.  I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.

I would like to thank you for bringing this to our attention. It will help us improve our operations and services.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

RS
Rolando S.
Brownsville, TX
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Awesome service
You have good people working in the service department. They work fast and courteous. I never had any issues with them Kudos to John Wells. He ordered a part that I needed for my vehicle and he set it up to where I was in and out in one day provided courtesy shuttle looked after me very well
Eric M. from Tipton Hyundai responded on 08/31/2018

Thank you for the great survey and the kind words about John Wells!  We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

NR
Neil R.
Los Fresnos, TX
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Satisfied
Fast and reliable service.
Eric M. from Tipton Hyundai responded on 08/21/2018

Thank you for the great survey and the kind words about our service.  We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

KB
Keila B.
Brownsville, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Great customer service
Great customer service. Staff is very attentive and at the clients disposal
Eric M. from Tipton Hyundai responded on 08/17/2018

Thank you for the great survey and the kind words about our staff!  We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

AN
Adrian N.
Port Isabel, TX
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Excellent
Customer Service !!
Eric M. from Tipton Hyundai responded on 08/17/2018

Thank you for the great survey and the kind words about our service!  We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

Verified Customer
Brownsville, TX
2015 Hyundai Elantra Gt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Ok
Good
Eric M. from Tipton Hyundai responded on 08/10/2018

Thank you for the survey. We appreciate your business. 

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

Verified Customer
Brownsville, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Customer service
Excellent job
Eric M. from Tipton Hyundai responded on 08/08/2018

Thank you for the great survey, we appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

Verified Customer
Brownsville, TX
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/07/2018 Category: Service
.
.
Eric M. from Tipton Hyundai responded on 08/08/2018

Thank you for the survey and the insight into the repair of the vehicle.  I checked and the part for the shifter is on order and should be here on Friday. 

Joe Villarreal
Hyundai Service Manager
Tipton Hyundai
956-350-6030
joev@tiptonmotors.com

AL
Ana L.
Los Fresnos, TX
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Awesome
You all did great
Eric M. from Tipton Hyundai responded on 08/06/2018

Thank you for the great survey and the kind words! We appreciate your business. 

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

PL
Paloma L.
Brownsville, TX
2017 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018 Category: Service
Awesome
The service was fast and they even cleaned my car. 👍👍
Eric M. from Tipton Hyundai responded on 08/06/2018

Thank you for the great survey! We appreciate your business. 

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

IG
Ivan G.
Brownsville, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Awesome experience
From the second we stepped out of our car a representative was there to welcome my husband and I and quickly assessed our needs and began the process of searching for our dream car. Everyone was courteous, professional, and were very patient with explaining their deals and negotiating a price with us. Overall it was the best experience from the 6 other dealerships we visited within a few days of buying our car.
Eric M. from Tipton Hyundai responded on 08/06/2018

Thank you for the great survey and the kind words about our staff! We appreciate your business. 

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

Verified Customer
South Padre Island, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Great service
Great service.ok
Eric M. from Tipton Hyundai responded on 08/03/2018

Thank you for the great survey and the positive comments about our service. We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

GJ
Gerald J.
Victoria, TX
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
I was a walk in and I was able to get the service I need without returning.
I was able to get the service needed without an appointment and I had a concern which was addressed and answered.
Eric M. from Tipton Hyundai responded on 08/02/2018

Thank you for the great survey and the kind words about our service! We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

AV
Alma V.
Brownsville, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Excellent service
The staff at front desk were very courtesans and service was delivered when promised.
Eric M. from Tipton Hyundai responded on 08/02/2018

Thank you for the great survey and the kind words about the staff! We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

MG
Monica G.
Brownsville, TX
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Thanks!
Friendly and efficient!
Eric M. from Tipton Hyundai responded on 08/02/2018

Thank you for the great survey and the kind words about the staff! We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

LT
Leticia T.
Brownsville, TX
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
GREAT PEOPLE, ALWAYS WITH A SMILE AND GREAT ATTITUDE.
GREAT PEOPLE, ALWAYS WITH A SMILE AND GREAT ATTITUDE !!!
Eric M. from Tipton Hyundai responded on 08/02/2018

Thank you for the great survey and the kind words about the staff! We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

JG
Jose G.
Brownsville, TX
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
Service
N/a
Eric M. from Tipton Hyundai responded on 07/30/2018

Thank you for the survey, we appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com