ReScore Reviews™ (5)

ReScore
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5rating 3.6rating 3.6
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
89% Would Recommend
100% Business Response
Latest Review 3 days ago
Harriett J. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Caring personnel and competent service"
Even though my Sonata is no longer under warranty, I go to Tipton Hyundai when it needs service. Their mechanics are specifically trained to work on Hyundais, and I have confidence in their expertise. Also important is that Mr. Wells, with whom I usually deal initially, seems to genuinely care about me and about making sure that the automotive problem I am having is satisfactorily resolved. The shuttle service Tipton provides is very helpful, as is the special rental car rate they have negotiated for their customers with a local agency.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 02:17 PM
Eric M. at Tipton Hyundai responded on 11/20/2017

Thank you for the great survey and kind words about our staff.   We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
BENITO L. on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly greetings and attitude"
The only thing I dislike is your excesive letters, E mails etc reminders of supposedly warranty services that do not agree with the ones listed in my warranty book given to me when I made the purchase
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 02:04 PM
Eric M. at Tipton Hyundai responded on 11/17/2017

Thank you for taking the time out to complete the survey. We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Antonio V. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Mr. Wells is very knowledgeable and Pleasant . I’m very satisfied with the service I receive every time I go. Thank you
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 12:54 PM
Eric M. at Tipton Hyundai responded on 11/17/2017

Thank you for the great survey and the kind words about John Wells! We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Susan S. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied Customer"
This is my second Hyundai vehicle, both purchased from Tipton Hyundai. I wouldn't consider having my Tucson serviced any place else. The service is great and the staff is knowledgeable. I highly recommend them to anyone looking to have their vehicle serviced.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/15/2017 02:39 PM
Eric M. at Tipton Hyundai responded on 11/15/2017

Thank you for the great survey and kind words about our staff!  We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the friendly service and smiles."
Everyone was helpful and all made things easy for me.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 07:38 PM
Eric M. at Tipton Hyundai responded on 11/15/2017

Thank you for the great survey and kind words about our staff. We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Verified Customer on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"n/a"
n/a
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/14/2017 10:09 AM
Eric M. at Tipton Hyundai responded on 11/14/2017

Thank you for taking the time to complete the survey. We are currently under construction on a new, larger Service facility that will reduce the wait time on your next visit.  Thank you for your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Guillermo R. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Excellent
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/13/2017 07:54 AM
Eric M. at Tipton Hyundai responded on 11/13/2017

Thank you for the great survey! We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Ernesto F. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer service the service dept is no 1"
professional, knowledgeable and couteous
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/10/2017 06:29 PM
Eric M. at Tipton Hyundai responded on 11/13/2017

Thank you for the great survey and the kind words about our staff.  We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Verified Customer on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"la atención al cliente"
el empleado fue muy amable y me hizo unas recomendaciones ... para mi próxima visita y no me hizo sentir presionada no me dio impresión que nada mas quiera hacer una venta.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/28/2017
Service Type: Maintenance
Review Created: 11/10/2017 04:52 PM
Aida C. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer seprvuce"
Excellent
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/30/2017
Service Type: Repair
Review Created: 11/07/2017 04:45 PM
Eric M. at Tipton Hyundai responded on 11/08/2017

Thank you for the great survey! We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Verified Customer on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"AWESOME EMPLOYEES"
I WOULD RECOMMEND THIS BUSINESS!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 11/07/2017 03:28 PM
Eric M. at Tipton Hyundai responded on 11/08/2017

Thank you for the great survey and the kind words about our staff.  We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Raul C. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service and professionalism of the personnel"
Excellent service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/06/2017 04:45 PM
Eric M. at Tipton Hyundai responded on 11/07/2017

Thank you for the great survey and the kind words about our staff.  We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Verified Customer on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great personnel"
Great people
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/04/2017 06:00 PM
Eric M. at Tipton Hyundai responded on 11/06/2017

Thank you for the great survey and the kind words about our staff.  We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
John R. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/04/2017 04:36 PM
Eric M. at Tipton Hyundai responded on 11/06/2017

Thank you for the great survey, we appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Carmem R. on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very satisfied with the customer service "
I highly recommend the Tipton Hyundai dealer in Brownsville, TX to have your car serviced. They do what they promise, and John W. is a great Service Center manager!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 11/01/2017 07:04 AM
Eric M. at Tipton Hyundai responded on 11/01/2017

Thank you for the great survey and for the kind words about the Service Advisor, John Wells! We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Rebecca R. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly employees"
Work is done right the first time and on time plus they are really friendly
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 10/31/2017 08:34 PM
Eric M. at Tipton Hyundai responded on 11/01/2017

Thank you for the great survey and for the kind words about the staff! We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Alicia D. on 10/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent service "
the service was great as always , all the employees are very kind , is a good environment where you feel the attention from the employees to make you feel comfortable while waiting . I own an Azera 2012 and I go every 3 months to make the service and maintenance in Brownsville location .
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 10/20/2017
Service Type: Maintenance
Review Created: 10/28/2017 06:34 AM
Eric M. at Tipton Hyundai responded on 10/28/2017

Thank you for the great survey and the kind words about the staff!   We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Verified Customer on 10/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Always make you feel welcomed and everyone is very friendly and nice.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/20/2017
Service Type: Maintenance
Review Created: 10/28/2017 04:16 AM
Eric M. at Tipton Hyundai responded on 10/28/2017

Thank you for the great survey and the kind words about the staff!   We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Verified Customer on 10/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly workers, comfortable environment "
Mr. Wells provides excellent service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/20/2017
Service Type: Maintenance
Review Created: 10/25/2017 02:58 PM
Eric M. at Tipton Hyundai responded on 10/26/2017

Thank you for the great survey.  We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Robert L. on 10/25/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Need better customer service "
Find different dealer
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/25/2017 05:50 AM
Eric M. at Tipton Hyundai responded on 10/26/2017

Very sorry to hear that we did not meet your expectations on your last visit.  Thank you for the survey!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
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