business image

Tom's Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(153 Reviews)
85

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
85
Net Promoter Score ®

Business Details

About

The Intel on Tom's Automotive in Fitchburg, MA
Tom Isenberg opened Tom's Automotive Inc. in Fitchburg, MA in 1998. He was tired of seeing auto repair customers being treated poorly and dishonestly in many cases. With his own auto repair shop, he was confident he could provide excellent automotive services at a fair price, while treating
The Intel on Tom's Automotive in Fitchburg, MA
Tom Isenberg opened Tom's Automotive Inc. in Fitchburg, MA in 1998. He was tired of seeing auto repair customers being treated poorly and dishonestly in many cases. With his own auto repair shop, he was confident he could provide excellent automotive services at a fair price, while treating people with the respect they deserve. Twenty years down the road, Tom's Automotive is known in the Fitchburg area for doing just that. We deliver quality work at an affordable price, as well as fast turnaround times. All our customers are treated with dignity and respect, and we maintain a clean and neat facility.
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(978) 343-8667

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
25 Summit St Fitchburg, MA 01420
Tom's Automotive 's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(153 Reviews)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2026
verified customerVerified Customer
10
Tom’s Automotive
Excellent service, knowledgeable and kind staff, paid what was quoted—no unnecessary upselling. Will be back and will recommend to friends and family!
The Team A. from Tom's Automotive responded on 07/22/2026 04:45 AM

We're happy to hear that you had such a positive experience with us! It sounds like our team hit the sweet spot between knowledge and kindness, which is exactly what we aim for. We're all about transparency, so no surprise charges here—just good old-fashioned service. We appreciate your recommendations!!!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.