Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

2680 Reviews

ReScore Reviews™ (57)

ReScore
Overall Rating 3.9473689/5Overall Rating 3.9473689/5Overall Rating 3.9473689/5rating 3.9473689rating 3.9473689
Original
Overall Rating 2.10526/5Overall Rating 2.10526/5rating 2.10526rating 2.10526rating 2.10526
93% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


LS
Lawrence S.
Rockaway, NJ
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Hyundai Tuscon Service
Exceptional, friendly, professional service department. Highly recommended

PS
Philip S.
Denville, NJ
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
efficient fast service
excellent communication regarding any problems with the car from knowledgeable service people- very pleasant encounter-

DM
David M.
Livingston, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Service
Everything was done quickly and efficiently.

Verified Customer
Dingmans Ferry, PA
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
The people are courteous.
Good ratings in some ways but not happy about only having the one key for the car. Can’t state that enough!

Verified Customer
Montville, NJ
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Acceleration problem resolved
We brought the vehicle in because of a lack of acceleration issues They carefully ruled our a few things but then had to contact Hyundai regarding the problem. After a few days they were able to pinpoint the problem and fix it. They were more than willing to give us a loaner if we needed it, but we did not. The Service Advisor was responsive and kept us informed of the status. We've had the vehicle back for a few weeks and it is running fine

DH
Daria H.
Lake Hiawatha, NJ
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
A pleasant place to go to...
People are friendly, service gets done in a timely manner. They keep you posted of what is going on with your car. And in my opinion they do not over charge. They do not try to push you in getting things done to your car unless it really needs it.
Lynn S., Client Care Manager from Towne Hyundai responded on 12/14/2018

Thank you for the kind words and 5 star review.  We appreciate your feedback very much.  When you, the customer, are happy, that makes us happy. We look forward to working with you at your next service.  Thank you for choosing Towne Hyundai.

Lynn Strelec
Client Care Manager 
Towne Hyundai
973-366-7777 ext. 264

JD
John D.
Sparta, NJ
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Top notch service
People are very friendly, Fixed a problem with my car other repair shops couldn't do!
Lynn S., Client Care Manager from Towne Hyundai responded on 12/14/2018

Thank you for taking time to provide feedback on your most recent service experience!  We’re glad to hear we satisfied a valued customer and look forward to working with you for your next service.  Thank you for choosing Towne Hyundai for your automotive needs!

Lynn Strelec
Client Care Manager 
Towne Hyundai
973-366-7777 ext. 264

Verified Customer
Lake Hiawatha, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Clean
Keep up the good work
Lynn S., Client Care Manager from Towne Hyundai responded on 12/14/2018

Thank you you for the amazing review. We appreciate you taking the time to complete our survey.  It means a lot to us.  Thank you for choosing Towne Hyundai for your vehicle needs.

Lynn Strelec
Client Care Manager 
Towne Hyundai
973-366-7777 ext. 264

TM
Tony M.
Morristown, NJ
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018 Category: Service
Slow maintenance service
Service a little slow
Lynn S., Client Care Manager from Towne Hyundai responded on 12/12/2018

Thank you for providing your feedback regarding your most recent service experience.   We use your feedback to evaluate our processes to improve our customer service experience. We look forward to working with you int he future and thank you for choosing Towne Hyundai.

Lynn Strelec
Client Care Manager 
Towne Hyundai
973-366-7777 ext. 264

CB
Christopher B.
Denville, NJ
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Carlos was great!
I had a great experience. The crew really looked out for my car and made sure it was in the best possible condition for the coming winter months.
Lynn S., Client Care Manager from Towne Hyundai responded on 12/12/2018

Thank you for the 5 star review! We always appreciate positive feedback from out customers! We look forward to working with you again and as always, thank you for choosing Towne Hyundai for your vehicle needs.

Lynn Strelec
Client Care Manager 
Towne Hyundai
973-366-7777 ext. 264

AD
Anilkumar D.
Morris Plains, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Great
It was awesome experience and friendly atmosphere
Lynn S., Client Care Manager from Towne Hyundai responded on 12/12/2018

We are so glad your experience was a positive one. Thank you for the five star review and for choosing Towne Hyundai! We look forward to working with you again.

Lynn Strelec
Client Care Manager 
Towne Hyundai
973-366-7777 ext. 264

MB
Melike B.
Pine Brook, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Amazing customer servics
Excellent. Very fast.
Lynn S., Client Care Manager from Towne Hyundai responded on 12/12/2018

Thank you so much for the great review. Your kind words are much appreciated. Thank you for choosing Towne Hyundai for your vehicle needs.

Lynn Strelec
Client Care Manager 
Towne Hyundai
973-366-7777 ext. 264

GS
Gerard S.
Green Village, NJ
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Always Outstanding Service
Outstanding service — it’s always a pleasure to bring our vehicle back to Towne Hyundai.
Lynn S., Client Care Manager from Towne Hyundai responded on 12/12/2018

Thank you for the 5 star review. Your feedback is valuable to our dealership.  We appreciate it very much.  We look forward to seeing you at your next service. Thank you for choosing Towne Hyundai.

Lynn Strelec
Client Care Manager 
Towne Hyundai
973-366-7777 ext. 264

KB
Kathleen B.
Dingmans Ferry, PA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Buy It here~Service it here!
Since 05 I have been servicing my cars here after purchases. Friendly, explain what needs to be done and does it!
Lynn S., Client Care Manager from Towne Hyundai responded on 12/12/2018

Thank you for the amazing review. I would also like to thank you for sharing your feedback with us and everyone on SureCritic! We certainly look forward to working with you again in Service and Sales.  Thank you for choosing Towne Hyundai for all of your vehicle needs. 

Lynn Strelec
Client Care Manager 
Towne Hyundai
973-366-7777 ext. 264

Verified Customer
Branchville, NJ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Routine Maintenance
Excellent
Lynn S., Client Care Manager from Towne Hyundai responded on 12/12/2018

Your amazing review means so much to us!  We look forward to working with you in the future. Thank you for choosing Towne Hyundai!

Lynn Strelec
Client Care Manager 
Towne Hyundai
973-366-7777 ext. 264

PG
Paulette G.
Parsippany, NJ
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
recent service visit
Friendly and helpful service advisor Henry
Lynn S., Client Care Manager from Towne Hyundai responded on 12/12/2018

Thank you for the 5 Star Review!  When our customers leave here happy, that makes us happy.  Thank you for choosing Towne Hyundai for your vehicle needs. 

Lynn Strelec
Client Care Manager 
Towne Hyundai
973-366-7777 ext. 264

CD
Carol D.
Hamburg, NJ
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018 Category: Service
They are very professional
Everyone is helpful and timely.
Lynn S., Client Care Manager from Towne Hyundai responded on 12/12/2018

Thank you for the amazing review and for taking the time to complete our survey.  We appreciate it.  We look forward to working with you again soon and as always, thank you for choosing Towne Hyundai.

Lynn Strelec
Client Care Manager 
Towne Hyundai
973-366-7777 ext. 264

MM
Mary M.
Bedminster, NJ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Professional
in today's world it is unusual to receive such professional courteous service. I have been treated with respect and kindness by all staff members.
Lynn S., Client Care Manager from Towne Hyundai responded on 12/12/2018

Your kind words are much appreciated. We strive to provide an exceptional customer service experience. We are so glad to hear yours was a positive one. Thank you for the five star review and for choosing Towne Hyundai.  We look forward to working with you again in the future!

Lynn Strelec
Client Care Manager 
Towne Hyundai
973-366-7777 ext. 264

RV
Robert V.
Roxbury Township, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
service
good service
Lynn S., Client Care Manager from Towne Hyundai responded on 12/08/2018

Thank you for the 5 star review!  We appreciate your feedback.  Please let us know how we may lend our assistance in the future. We look forward to working with you again and thanks for choosing Towne Hyundai!

 

Lynn Strelec
Client Care Manager 
Towne Hyundai
973-366-7777 ext. 264

SD
Stephen D.
Montville, NJ
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Friendly service
Very courteous. Reasonable price on our oil change. Including full car wash as part of the service was a nice touch.
Lynn S., Client Care Manager from Towne Hyundai responded on 12/08/2018

Thank you for the kind words.  We love hearing your feedback. It means so much to us.  We look forward to working with you again and thank you for choosing Towne Hyundai.

Lynn Strelec
Client Care Manager 
Towne Hyundai
973-366-7777 ext. 264