ReScore Reviews™ (31)

ReScore
Overall Rating 3.3548403/5Overall Rating 3.3548403/5Overall Rating 3.3548403/5rating 3.3548403rating 3.3548403
Original
Overall Rating 1.93548/5rating 1.93548rating 1.93548rating 1.93548rating 1.93548
92% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Verified Customer on 01/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service"
Service was quick and repairs were done well
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/21/2018 03:20 PM
Verified Customer on 01/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
I always feel like the people are great and treat myself and my car extremely well.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/21/2018 06:55 AM
Patricia N. on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very proffesinal"
excellant service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/20/2018 07:29 PM
Nelina P. on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No need appointment "
Nice
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/20/2018 04:40 PM
Verified Customer on 01/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Pleasant environment, accommodating and polite staff, timely service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/18/2018 06:50 AM
Ashley B., Service Department at Towne Hyundai responded on 01/19/2018

Thank you for taking the time to review our service team! Our customers are very important to us here at Towne Hyundai. If there was anything we missed that would have earned a 5 star rating please feel free to give us a call at (973)366-7777 and let us know! Thanks and have a wonderful day!

Verified Customer on 01/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"THE CONFORT OF THE WAITING ROOM"
TELL COSTUMERS THE REAL WAITING TIME TO DO THE JOB.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/18/2018 06:14 AM
Ashley B., Service Department at Towne Hyundai responded on 01/19/2018

Good morning. Please allow me to begin by apologizing for your experience on your last service visit. We pride ourselves on presenting a level of individual service that is among the finest and it greatly concerns us all when we fail to live up to the expectations of our guests. I want to thank you for bringing this issue to our attention. Towne Hyundai is always looking for ways to better our service, and your feedback is an invaluable part of that process.

We are presently working to build an express team that we trust will speed up future wait times. We do, however, want to thank you kindly for your patience during your last visit and hope to demonstrate our overall improvement on your future visits.

Thank you and have a wonderful day.

Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Took me in last minute and got me out pretty fast
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/17/2018 06:40 PM
Ashley B., Service Department at Towne Hyundai responded on 01/19/2018

I just wanted to thank you for sharing your feedback with us, and everyone on SureCritic! I am very pleased to hear that we were able to complete your service with a smile! We look forward to seeing you in the future, and as always, thank you for choosing Towne Hyundai!

Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous service team."
Was greeted and assisted immediately upon arrival. After checking in, was directed to comfortable waiting area. Service was completed in a timely manner. The car wash was a welcome addition to the service provided.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/27/2017
Service Type: Maintenance
Review Created: 01/17/2018 03:48 PM
Ashley B., Service Department at Towne Hyundai responded on 01/19/2018

Thank you for the online review! Please let us know how we can help you in the future. We look forward to working with you again!

Jeffrey J. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and as promised"
Although I didn't have a lot of items for service, it was fixed and delivered as promised.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/17/2018 03:32 PM
Ashley B., Service Department at Towne Hyundai responded on 01/19/2018

Thank you so much for the review! We understand you have many choices in your car servicing needs, and appreciate that you have chosen Towne Hyundai! Have a wonderful day!

Margaret M. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Margaret Meyer "
Everyone was extremely helpful since this was my first experience having my new car serviced.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/17/2018 03:29 PM
Ashley B., Service Department at Towne Hyundai responded on 01/19/2018

Thank you for taking the time to provide us with your feedback on your most recent experience, we really appreciate it! If you ever have any questions, or concerns, please don’t hesitate to call. We look forward to working with you in the future, and as always, thank you for choosing Towne Hyundai for all your automotive needs!

Christoph B. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another great Towne Hyundai experience"
Lynn got me in and out in 20 minutes. I was amazed. I was prepared to drop the car off and get a ride to work. Instead, the work on my car was completed in 20 minutes and I got to the job on time.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/17/2018 03:24 PM
Ashley B., Service Department at Towne Hyundai responded on 01/19/2018

Thank you for the great review! We pride ourselves in being the best car care package, from sales to service! I am so happy to hear our hard work has paid off!

Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Rep"
My service rep., Rich, was top notch. Explained things, was friendly without being over bearing.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/13/2018
Service Type: Repair
Review Created: 01/17/2018 01:40 PM
Ashley B., Service Department at Towne Hyundai responded on 01/19/2018

I just wanted to thank you for sharing your feedback with us, and everyone on SureCritic! I am very pleased to hear that we were able to complete your service with a smile! We look forward to seeing you in the future, and as always, thank you for choosing Towne Hyundai!

James M. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenience"
Very VERY friendly and fast service.
Vehicle: 2015 Hyundai Elantra Gt
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/17/2018 01:11 PM
Ashley B., Service Department at Towne Hyundai responded on 01/19/2018

Thank you so much for the review! We understand you have many choices in your car servicing needs, and appreciate that you have chosen Towne Hyundai! Have a wonderful day!

Anthony G. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer service"
outstanding service
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/17/2018 12:39 PM
Ashley B., Service Department at Towne Hyundai responded on 01/19/2018

Good morning! Thank you so much for the wonderful review! Your recommendation to friends and family is the greatest compliment we can receive! It is nice to see our hard work pay off! Enjoy your day and we will see you soon!

William C. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sales"
Your sales crew outstanding ,Joe I and Naomi ,and the young man working with Naomi made my car deal perfect.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/17/2018 10:57 AM
Ashley B., Service Department at Towne Hyundai responded on 01/17/2018

Thank you for the online review! Please let us know how we can help you in the future. We look forward to working with you again!

Kenneth O. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Friendly helpful staff
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/17/2018 10:50 AM
Ashley B., Service Department at Towne Hyundai responded on 01/17/2018

Thank you for the online review! Please let us know how we can help you in the future. We look forward to working with you again!

Verified Customer on 01/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great customer service"
Towne Hyundai's customer service is great compared to other Hyundai Dealerships. The people are upbeat and friendly which is a plus. The service occasionally takes too long but they make up for it by going the extra mile and washing your car at the end. I prefer this dealership to the others.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/17/2018 10:47 AM
Ashley B., Service Department at Towne Hyundai responded on 01/17/2018

Thank you for taking the time to review our service team! Our customers are very important to us here at Towne Hyundai. We would like to apologize for any extended wait time you may have experienced but would also like to let you know we are currently working on express team that we trust will speed up service times. If there was anything else we missed that would have earned a 5 star rating please feel free to give us a call at (973)366-7777 and let us know! Thanks and have a wonderful day!

Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Came in for usual oil change.
Staff was very helpful and courteous and efficient.
Very pleasant to go here
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/29/2017
Service Type: Maintenance
Review Created: 01/17/2018 03:08 AM
Ashley B., Service Department at Towne Hyundai responded on 01/17/2018

Good Morning! Thank you for providing feedback on your most recent service experience and for publicly sharing your voice on our department! We look forward to working with you for your next service. Thank you again for choosing Towne Hyundai for your automotive needs.

Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Initial impression favorable"
1st oil change
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/16/2018 06:30 AM
Ashley B., Service Department at Towne Hyundai responded on 01/16/2018

Thank you for the great review! We pride ourselves in being the best car care package, from sales to service! I am so happy to hear our hard work has paid off and left you with a great impression. We look forward to seeing you on your future visits!

Anthony D. on 01/14/2018
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"its a car dealership. it is what it is."
good. no problem.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/30/2017
Service Type: Repair
Review Created: 01/14/2018 08:30 PM
Ashley B., Service Department at Towne Hyundai responded on 01/15/2018

Good morning. Please allow me to begin by apologizing for your experience on your last service visit. We pride ourselves on presenting a level of individual service that is among the finest and it greatly concerns us all when we fail to live up to the expectations of our guests. I want to thank you for bringing this issue to our attention. Towne Hyundai is always looking for ways to better our service, and your feedback is an invaluable part of that process. We are presently working to build an express team that we trust will speed up future wait times. We do, however, want to thank you kindly for your patience during your last visit and hope to demonstrate our overall improvement on your future visits. Thank you and have a wonderful day.

Displaying Review 1 - 20 of 1834 in total