Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

2497 Reviews

ReScore Reviews™ (52)

ReScore
Overall Rating 3.8653865/5Overall Rating 3.8653865/5Overall Rating 3.8653865/5rating 3.8653865rating 3.8653865
Original
Overall Rating 2.13725/5Overall Rating 2.13725/5rating 2.13725rating 2.13725rating 2.13725
93% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


KD
Kevin D.
Parsippany, NJ
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Staff very accommodating.
Very friendly staff. Always willing to go the extra mile!

Verified Customer
Morris Plains, NJ
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
service
great
Cristina P. from Towne Hyundai responded on 09/19/2018

Thank you for the great review! My name is Cristina and I am the Client Care Manager here at Towne Hyundai. We pride ourselves in providing the best car care package, from sales to service! We are glad to hear our hard work has paid off and we have satisfied a valued customer. Towne Hyundai wishes you a wonderful day!


JM
Joann M.
East Hanover, NJ
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
great service
friendly people. professional service. dependable.
Cristina P. from Towne Hyundai responded on 09/19/2018

Thank you for taking time to provide feedback on your most recent service experience! My name is Cristina and I am the Client Care Manager here at Towne Hyundai. We’re glad to hear we satisfied a valued customer and look forward to working with you for your next service.  Thank you for choosing Towne Hyundai for your automotive needs!


TS
Tracy S.
Stanhope, NJ
2013 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Excellent Service
The service team at Towne Hyundai is always available and willing to go the extra mile!
Cristina P. from Towne Hyundai responded on 09/19/2018

Thank you so much for your review! My name is Cristina and I am the Client Care Manager. We recognize that you have many selections in your car servicing needs, and appreciate that you have chosen Towne Hyundai! We wish you a wonderful day!


GA
Gonzalo A.
Caldwell, NJ
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Scheduled Maintenance
Treated like you are a very important person.
Cristina P. from Towne Hyundai responded on 09/19/2018

Thank you for taking the time to submit your review!  My name is Cristina and I am the Client Care Manager here at Towne Hyundai. Please let us know how we may lend our assistance in the future. We look forward to working with you again and thanks for choosing Towne Hyundai!


Verified Customer
Passaic, NJ
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Car Service
Service was great and notified me of a recall
Cristina P. from Towne Hyundai responded on 09/19/2018

Thank you for the great review! My name is Cristina and I am the Client Care Manager here at Towne Hyundai. We pride ourselves in providing the best car care package, from sales to service! We are glad to hear our hard work has paid off and we have satisfied a valued customer. Towne Hyundai wishes you a wonderful day!


LG
Lester G.
Rockaway, NJ
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
outstanding professionalism
Satisfied beyond any expectation
Cristina P. from Towne Hyundai responded on 09/19/2018

I would like to thank you for sharing your feedback with us and everyone on SureCritic! My name is Cristina and I am the Client Care Manager here at Towne Hyundai, and I am delighted to hear that we were able to complete your service with satisfaction! We look forward to servicing with you in the future and as always, thank you for choosing Towne Hyundai!


PI
Pamela I.
Dover, NJ
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Excellent Service
I have been customer from about 2005, when I got my first vehicle. Ever since then I have had a number of vehicles because of the service I receive
Cristina P. from Towne Hyundai responded on 09/19/2018

I would like to thank you for sharing your feedback with us and everyone on SureCritic! My name is Cristina and I am the Client Care Manager here at Towne Hyundai, and I am delighted to hear that we were able to complete your service with satisfaction! We look forward to servicing with you in the future and as always, thank you for choosing Towne Hyundai!


JA
Janet A.
Rockaway, NJ
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
The valet parking and the front desk service is very efficient and helpful.
Everyone is very friendly and helpful. The people at the service counter are informative and polite.
Cristina P. from Towne Hyundai responded on 09/19/2018

I would like to thank you for sharing your feedback with us and everyone on SureCritic! My name is Cristina and I am the Client Care Manager here at Towne Hyundai, and I am delighted to hear that we were able to complete your service with satisfaction! We look forward to servicing with you in the future and as always, thank you for choosing Towne Hyundai!


RH
Robert H.
Wanaque, NJ
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great Services,
Towne Hyundai's team was professional and honest with their service recommendations and performance.
Cristina P. from Towne Hyundai responded on 09/19/2018

Thank you so much for your review! My name is Cristina and I am the Client Care Manager. We recognize that you have many selections in your car servicing needs, and appreciate that you have chosen Towne Hyundai! We wish you a wonderful day!


KM
Kathleen M.
Fort Lee, NJ
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great service dept.
I'm very please with their service. I had to bring my car in for damage caused by road debris. Got dropped off and picked up at my office so I could leave the car for the day.
Cristina P. from Towne Hyundai responded on 09/19/2018

Thank you for taking time to provide feedback on your most recent service experience! My name is Cristina and I am the Client Care Manager here at Towne Hyundai. We’re glad to hear we satisfied a valued customer and look forward to working with you for your next service.  Thank you for choosing Towne Hyundai for your automotive needs!


Verified Customer
Wharton, NJ
2018 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/17/2018 Category: Service
2hr oil change
Sales people are great..Service counter people are great...Just can't wrap my head around a 2 + hour oil change,when I can do it in me driveway in 20 min..without a lift!!! Highly recommend sales staff.......and counter people.....
Cristina P. from Towne Hyundai responded on 09/17/2018

My name is Cristina and I am the Client Care Manager here at Towne Hyundai. I am sorry to learn that your service experience with us did not exceed your expectations. Customer satisfaction is our goal and we take all customer feedback very seriously. We definitely want the opportunity to make this right!  Please give me a call back at 973-584-8100 @ ext 558.

Cristina P. from Towne Hyundai responded on 09/18/2018

My name is Cristina and I am the Client Care Manager here at Towne Hyundai. I am sorry to learn that your service experience with us did not exceed your expectations. Customer satisfaction is our goal and we take all customer feedback very seriously. We definitely want the opportunity to make this right! I did call, but was unable to reach you at the number we have on file. Please give me a call back at 973-584-8100 @ ext 558.  I look forward to the opportunity to make this right. 😊


RD
Rolando D.
Rahway, NJ
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
The friendly staff
Towne hyundai has a very friendly staff
We worked with Anthony D Anglou who was very friendly, very knowledgeable in hyundai very patient he was not pushy and worked with us.
Cristina P. from Towne Hyundai responded on 09/17/2018

I would like to thank you for sharing your feedback with us and everyone on SureCritic! My name is Cristina and I am the Client Care Manager here at Towne Hyundai, and I am delighted to hear that we were able to complete your service with satisfaction! We look forward to servicing with you in the future and as always, thank you for choosing Towne Hyundai!


Verified Customer
Riverdale, NJ
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
service
work completed on time as scheduled to my satisfaction
Cristina P. from Towne Hyundai responded on 09/17/2018

Thank you for the great review! My name is Cristina and I am the Client Care Manager here at Towne Hyundai. We pride ourselves in providing the best car care package, from sales to service! We are glad to hear our hard work has paid off and we have satisfied a valued customer. Towne Hyundai wishes you a wonderful day!


FL
Francis L.
Pine Brook, NJ
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
attention to details
brought it in for recalls and oil change on a wait appointment. all went as expected. car was vacuumed and washed very professional.
Cristina P. from Towne Hyundai responded on 09/17/2018

Thank you for the great review! My name is Cristina and I am the Client Care Manager here at Towne Hyundai. We pride ourselves in providing the best car care package, from sales to service! We are glad to hear our hard work has paid off and we have satisfied a valued customer. Towne Hyundai wishes you a wonderful day!


BG
Bethann G.
Parsippany, NJ
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Service
Service department was friendly and accommodating.. In and out in about 1 hour for 2 services.
Cristina P. from Towne Hyundai responded on 09/14/2018

I would like to thank you for sharing your feedback with us and everyone on SureCritic! My name is Cristina and I am the Client Care Manager here at Towne Hyundai, and I am delighted to hear that we were able to complete your service with satisfaction! We look forward to servicing with you in the future and as always, thank you for choosing Towne Hyundai!


Verified Customer
Randolph, NJ
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Service Team
Excellent Staff! I would not bring my vehicle to anyone else!
Cristina P. from Towne Hyundai responded on 09/14/2018

Thank you for taking time to provide feedback on your most recent service experience! My name is Cristina and I am the Client Care Manager here at Towne Hyundai. We’re glad to hear we satisfied a valued customer and look forward to working with you for your next service.  Thank you for choosing Towne Hyundai for your automotive needs!


GE
Glenn E.
Dingmans Ferry, PA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
15000 service
Everything was great
Cristina P. from Towne Hyundai responded on 09/13/2018

Thank you for taking time to provide feedback on your most recent service experience! My name is Cristina and I am the Client Care Manager here at Towne Hyundai. We’re glad to hear we satisfied a valued customer and look forward to working with you for your next service.  Thank you for choosing Towne Hyundai for your automotive needs!


FB
Felicia B.
Parsippany, NJ
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Excellent service
The staff has always been very pleasant and helpful
Cristina P. from Towne Hyundai responded on 09/12/2018

Thank you for taking time to provide feedback on your most recent service experience! My name is Cristina and I am the Client Care Manager here at Towne Hyundai. We’re glad to hear we satisfied a valued customer and look forward to working with you for your next service.  Thank you for choosing Towne Hyundai for your automotive needs!


Verified Customer
Morristown, NJ
2009 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Service Desk
Lady at the service desk was very helpful.
I had confidence I needed what she sold me, which was brakes and a/c evac and refill.
I think her name is Lynn?
Brian
Cristina P. from Towne Hyundai responded on 09/12/2018

Thank you for the great review! My name is Cristina and I am the Client Care Manager here at Towne Hyundai. We pride ourselves in providing the best car care package, from sales to service! We are glad to hear our hard work has paid off and we have satisfied a valued customer. Towne Hyundai wishes you a wonderful day!