Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

3170 Reviews

ReScore Reviews™ (78)

ReScore
Overall Rating 4.2179482/5Overall Rating 4.2179482/5Overall Rating 4.2179482/5Overall Rating 4.2179482/5rating 4.2179482
Original
Overall Rating 2.19231/5Overall Rating 2.19231/5rating 2.19231rating 2.19231rating 2.19231
93% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


Verified Customer
Morristown, NJ
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2019 Category: Service
Great service but long wait time.
While I appreciate that the work is well done, I find myself waiting longer for my car to be finished (consistently 1.5 hours) for an oil change and associated inspection - this is WITH a designated reservation time.
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/24/2019

Thank you for taking the time to review our service team! My name is Stephanie and I am the Client Care Manager here at Towne Hyundai. Our customers are very important to us here, and we take customer satisfaction very seriously. If there was anything we missed that would have earned a 5 star rating please feel free to give me a call at 973-366-7777 @ ext 221 and let me know! Thank you for your business and I hope you have a wonderful day!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

Verified Customer
Stanhope, NJ
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Repairs
He was very efficient and friendly. Answered all my questions
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/24/2019

Thank you for taking the time to provide feedback on your most recent experience, we really appreciate it! My name is Stephanie and I am the Client Care Manager here at Towne Hyundai. If you ever have questions or concerns, please do not hesitate to call me at 973-366-7777 @ ext 221. We look forward to working with you in the future and as always, thank you for choosing Towne Hyundai Service for all your automotive needs!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

SL
Sandra L.
Hackettstown, NJ
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Excellent
Great service
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/24/2019

Thank you for taking the time to submit your review!  My name is Stephanie and I am the Client Care Manager here at Towne Hyundai. Please let us know how we may lend our assistance in the future. We look forward to working with you again and thanks for choosing Towne Hyundai!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

KA
Karen A.
Parsippany, NJ
2019 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2019 Category: Service
They r better than most
Let's see if this issue can be fixed in 2 visits
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/24/2019

Thank you for taking the time to review our service team! My name is Stephanie and I am the Client Care Manager here at Towne Hyundai. Our customers are very important to us here, and we take customer satisfaction very seriously. If there was anything we missed that would have earned a 5 star rating please feel free to give me a call at 973-366-7777 @ ext 221 and let me know! Thank you for your business and I hope you have a wonderful day!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

Verified Customer
Rockaway, NJ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
The service is great
Your service team is very attentive to all your needs. My lease is coming up in October and my salesperson Fred listen to my needs and made suggestions. The sales manager Robert Hueneman came over and took the time to address my needs. And that is what I call excellent service.
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/24/2019

Thank you for taking the time to submit your review!  My name is Stephanie and I am the Client Care Manager here at Towne Hyundai. Please let us know how we may lend our assistance in the future. We look forward to working with you again and thanks for choosing Towne Hyundai!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

NM
Nicholas M.
Long Valley, NJ
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Nicks Service review
The service people were excellent to deal with
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/24/2019

Thank you for taking the time to provide feedback on your most recent experience, we really appreciate it! My name is Stephanie and I am the Client Care Manager here at Towne Hyundai. If you ever have questions or concerns, please do not hesitate to call me at 973-366-7777 @ ext 221. We look forward to working with you in the future and as always, thank you for choosing Towne Hyundai Service for all your automotive needs!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

LS
Lawrence S.
Rockaway, NJ
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
EXCEPTIONAL SERVICE
Exceptional, highly professional service (as always) at Towne Hyundai !!!
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/24/2019

Thank you for taking the time to provide feedback on your most recent experience, we really appreciate it! My name is Stephanie and I am the Client Care Manager here at Towne Hyundai. If you ever have questions or concerns, please do not hesitate to call me at 973-366-7777 @ ext 221. We look forward to working with you in the future and as always, thank you for choosing Towne Hyundai Service for all your automotive needs!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

Verified Customer
Rockaway, NJ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Great Service
Once again, 100% satisfied with the service received! Carlos takes good care of his customers!
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/22/2019

I would like to thank you for your feedback! My name is Stephanie and I am the Client Care Manager here at Towne Hyundai, and I am delighted to hear that we were able to complete your service with satisfaction! We look forward to servicing with you in the future and as always, thank you for choosing Towne Hyundai!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

DL
Donald L.
Flanders, NJ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Excellant
Great service dept & sales office people.
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/22/2019

Thank you for taking the time to provide feedback on your most recent experience, we really appreciate it! My name is Stephanie and I am the Client Care Manager here at Towne Hyundai. If you ever have questions or concerns, please do not hesitate to call me at 973-366-7777 @ ext 221. We look forward to working with you in the future and as always, thank you for choosing Towne Hyundai Service for all your automotive needs!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

AP
Alissa P.
Lincoln Park, NJ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Very good day
called and made an appointment to which I was taken on was in and out in less than 1 hour...
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/22/2019

Thank you for taking the time to provide feedback on your most recent experience, we really appreciate it! My name is Stephanie and I am the Client Care Manager here at Towne Hyundai. If you ever have questions or concerns, please do not hesitate to call me at 973-366-7777 @ ext 221. We look forward to working with you in the future and as always, thank you for choosing Towne Hyundai Service for all your automotive needs!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

Verified Customer
Newton, NJ
2016 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/21/2019 Category: Service
Snakes
Unless you are informed in mechanics, your own vechials parts and will be fools and strung along until your warranty is up.
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/22/2019

My name is Stephanie and I am the Client Care Manager here at Towne Hyundai. Please allow me to begin by apologizing for your experience with our dealership. We pride ourselves on offering a level of personal service that is among the best and it greatly concerns all of us when we fail to live up to the expectations of our guests. Thank you for bringing this matter to our attention as we would like the opportunity to make things right with you! I will be reaching out to you in regards to this issue.

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

Verified Customer
Parsippany, NJ
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Excellent Service
The gentleman at the service desk was very polite, and i was help immediately. Did not have to wait at all. Also, the gentleman that took my vehicle was extremely nice. Will definitely go back for my next service appointment.
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/22/2019

I would like to thank you for your feedback! My name is Stephanie and I am the Client Care Manager here at Towne Hyundai, and I am delighted to hear that we were able to complete your service with satisfaction! We look forward to servicing with you in the future and as always, thank you for choosing Towne Hyundai!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

MR
Mary R.
Hopatcong, NJ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Customer service
The customer service is tops in my book. We had a little mix up on service date but they fixed immediately.
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/20/2019

Thank you for taking the time to provide feedback on your most recent experience, we really appreciate it! My name is Stephanie and I am the Client Care Manager here at Towne Hyundai. If you ever have questions or concerns, please do not hesitate to call me at 973-366-7777 @ ext 221. We look forward to working with you in the future and as always, thank you for choosing Towne Hyundai Service for all your automotive needs!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

BR
Barbara R.
Chatham, NJ
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/20/2019 Category: Service
Too long for an oil change
Have the service manager call me - I will fill him / her in on what’s wrong with your service department
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/20/2019

My name is Stephanie and I am the Client Care Manager here at Towne Hyundai. I am sorry to learn that your service experience with us did not exceed your expectations. Customer satisfaction is our goal and we take all customer feedback very seriously. I did call, but was unable to reach you at the number we have on file. Please give me a call back at 973-366-7777 @ ext 221.  I look forward to the opportunity to make this right.

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

JT
Jr T.
Stanhope, NJ
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Great Service
My vehicle was checked in quickly. Service was fast and my vehicle was returned to me washed.
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/20/2019

Thank you for taking the time to provide feedback on your most recent experience, we really appreciate it! My name is Stephanie and I am the Client Care Manager here at Towne Hyundai. If you ever have questions or concerns, please do not hesitate to call me at 973-366-7777 @ ext 221. We look forward to working with you in the future and as always, thank you for choosing Towne Hyundai Service for all your automotive needs!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

Verified Customer
Morristown, NJ
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Service was great
Team at Hyundai was great. Carlos went above expectation and helped to make sure everything was done correctly. I really appreciated the great service.
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/20/2019

I would like to thank you for sharing your feedback! My name is Stephanie and I am the Client Care Manager here at Towne Hyundai, and I am delighted to hear that we were able to complete your service with satisfaction! We look forward to servicing with you in the future and as always, thank you for choosing Towne Hyundai!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

MG
Margery G.
West Orange, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Treated wonderfully!
Great service. Timing was just what they said it would be.
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/20/2019

Thank you for taking the time to provide feedback on your most recent experience, we really appreciate it! My name is Stephanie and I am the Client Care Manager here at Towne Hyundai. If you ever have questions or concerns, please do not hesitate to call me at 973-366-7777 @ ext 221. We look forward to working with you in the future and as always, thank you for choosing Towne Hyundai Service for all your automotive needs!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

MP
Michael P.
Parsippany, NJ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
CJ is the Man
Was able to work with my schedule and get the job done
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/20/2019

I would like to thank you for sharing your feedback with us and everyone on SureCritic! My name is Stephanie and I am the Client Care Manager here at Towne Hyundai, and I am delighted to hear that we were able to complete your service with satisfaction! We look forward to servicing with you in the future and as always, thank you for choosing Towne Hyundai!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

AL
Alessandro L.
Morris Plains, NJ
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Pleasant, unobtrusive, professional
It's always a pleasant detour to take my car for service at Towne Hyundai. They check in the waiting room regularly, service is prompt and thorough, and any problems are pointed out and future services recommended.
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/19/2019

I would like to thank you for sharing your feedback with us and everyone on SureCritic! My name is Stephanie and I am the Client Care Manager here at Towne Hyundai, and I am delighted to hear that we were able to complete your service with satisfaction! We look forward to servicing with you in the future and as always, thank you for choosing Towne Hyundai!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221

BC
Brian C.
Sparta, NJ
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Good Experience
Comfortable waiting room; competent and courteous staff; reasonable expenses for service provided.
Stephanie N., Client Care Manager from Towne Hyundai responded on 06/19/2019

Thank you for taking the time to provide feedback on your most recent experience, we really appreciate it! My name is Stephanie and I am the Client Care Manager here at Towne Hyundai. If you ever have questions or concerns, please do not hesitate to call me at 973-366-7777 @ ext 221. We look forward to working with you in the future and as always, thank you for choosing Towne Hyundai Service for all your automotive needs!

Stephanie Negron
Client Care Manager
973-366-7777 Ex:221