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Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93
4.9

( 248 Reviews )

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JH
JONATHAN H.
Buffalo, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/06/2019 Category: Service
A little shock
I brought my wife’s Jetta in today for inspection. I knew it was going to need new tires; had a oil change a month and a half ago. Yet, I didn’t expect the the rotors and pads needed to be changed. When I had the oil change, the car checklist had the brakes checked off in green with a 7 by it. I asked how in a month in half I went from the brakes being good to needing to be changed to pass inspection. I didn’t get an answer as the tech who did my oil change wasn’t working today.
Kristen G. from Towne Volkswagen responded on 09/09/2019

Mr. Huber- I apologize you didn't get an answer right away.  I will make sure the service manager is aware and that you get a full explanation.

Thank you!