Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93
4.9

( 247 Reviews )

100% Would Recommend
90% Business Response
Latest Review 3 days ago

Reviews


AA
AKUA A.
Buffalo, NY
Volkswagen BEET
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Excellent service
Good customer service

Verified Customer
Lancaster, NY
Volkswagen Golf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Great collision shop
Collision work done well and completed in a timely fashion.

WB
WAYNE B.
Lancaster, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Great Service!
Always friendly, fast and done right!
Lisa Martin always takes care of us, she’s the best!

DA
DELORES A.
Depew, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Great As Usual
Work performed competently and quickly as usual.

RJ
RHYS J.
Buffalo, NY
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Winter Tires installation.
Great service. Quick and clean facilities.

JB
JAMIE B.
Attica, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Fantastic Service
Lisa is always friendly and efficient, and is fantastic about keeping me informed on my vehicle's maintenance/repair status.

Verified Customer
Snyder, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Super Service
Our car was ready way prior to our expectations!
Kristen G. from Towne Volkswagen responded on 11/16/2019

Thanks so much!


EB
EMILY B.
Niagara Falls, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Great service today
Lisa is great as usual!
Kristen G. from Towne Volkswagen responded on 11/16/2019

Thank you!


FS
FRAN S.
Buffalo, NY
Volkswagen Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Great service
Work was all explained. Great service. Well stocked coffee and snacks
Kristen G. from Towne Volkswagen responded on 11/16/2019

Thanks!  So glad you partook! That's what they're there for!


GS
GLENN S.
Williamsville, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
The Schmitts' legacy lives on at Towne
Excellent pleasant efficient service at Towne Volkwagon, hasn't missed a beat since Schmitts sold last year.
Kristen G. from Towne Volkswagen responded on 11/16/2019

Thank you!


RB
RYAN B.
Attica, NY
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Thanks
Great staff, great prices and clean atmosphere.
Kristen G. from Towne Volkswagen responded on 11/16/2019

Thanks!


PS
PETER S.
Tonawanda, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Outstanding services.
I purchased my Jetta in 2011 and have always found your sales and services employees to perform their duties in a friendly and positive fashion.
Kristen G. from Towne Volkswagen responded on 11/16/2019

Thanks so much! We will always be this way!


DS
DONALD S.
Batavia, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Great service
They went out of their way to take care of service within my tight schedule.
Kristen G. from Towne Volkswagen responded on 11/16/2019

We always will!  thanks!


JT
JOHN T.
Buffalo, NY
Volkswagen Golf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
2019 Golf
Love my new golf. Steve was great
Kristen G. from Towne Volkswagen responded on 11/16/2019

Thanks glad you like it!


Verified Customer
Williamsville, NY
Volkswagen Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Quick and reasonable
I had winter tires and rims put on my wife’s beetle. Very professional. Done is a reasonable time at a very reasonable price.
Kristen G. from Towne Volkswagen responded on 11/16/2019

Thank you so much!  We will see you again!


JG
JAMES G.
Buffalo, NY
Volkswagen Touareg
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
A+ Response
Long story short, i was in a jam when I contacted Towne VW late on a Friday afternoon. Their service department was short staffed and trying to complete their work and honor existing commitments before the weekend that’s when I rolled in, flat tire, leaving the next day and needing my car to tow a trailer the next morning. My regular service writer was away and Tony Contie stepped up and took charge.

In under two hours, Tony has his team secured my winter tires/rims from their warehouse and installed them and I was on my way. I’ll deal with the flat in the spring, but the exceptional response I received is worth noting.

Towne VW/Audi of Buffalo have a great customer-first service philosophy. You can rely on them when the chips are down.
Kristen G. from Towne Volkswagen responded on 11/16/2019

This is so great to hear!  We are always happy to help- especially someone as loyal as you!


Verified Customer
Orchard Park, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Great Service
Extremely efficient at completing scheduled service work and very friendly people.
Kristen G. from Towne Volkswagen responded on 11/16/2019

Thank you so much!


RH
RODNEY H.
Wyoming, NY
Volkswagen Golf SportWagen
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Awesome Service
Lisa in service always goes out of her way to make sure you are taken care of. Either with transportation while your car is getting worked on or explaining everything needed to repair or maintenance your vehicle.....Lisa Rocks!!

Jarred is good too.....; )
Kristen G. from Towne Volkswagen responded on 11/16/2019

Thanks Rod!  We appreciate you!


Verified Customer
East Amherst, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Very professional
Very professional service.
Gary in the collision shop is absolutely the best. He made sure everything was good and even made it possible for my rental car to be picked up at there location!!! Made sure I took pictures prior to pick up!
Kristen G. from Towne Volkswagen responded on 11/16/2019

Wow!  So glad you had a great experience!


KC
KAREN C.
Clarence, NY
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
A great place!
A very professional establishment! Clean, timely and friendly! Each time I come for service, the same outstanding service is completed! Work is done quickly, communication is clear and concise and you are always greeted like they've known you for years!
Kristen G. from Towne Volkswagen responded on 11/16/2019

Thank you so very much!