Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our partner buying programs. If you are looking to have your vehicle serviced, our Toyota Service Department along with our Toyota Parts Department have more than 450 years of award winning parts and service experience. We are located in Puyallup, WA. ...more
Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our partner buying programs. If you are looking to have your vehicle serviced, our Toyota Service Department along with our Toyota Parts Department have more than 450 years of award winning parts and service experience. We are located in Puyallup, WA. ...more
Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our partner buying programs. If you are looking to have your vehicle serviced, our Toyota Service Department along with our Toyota Parts Department have more than 450 years of award winning parts and service experience. We are located in Puyallup, WA. ...more
Hello and thank you for your feedback. As indicated during our conversation, our technician intentionally did not rotate your tires because they were nearly bald and best left in the positions they came in at. This is something you confirmed as to knowing because you indicated you had already ordered a replacement set elsewhere. We include tire rotations on our services, but will not do it if is counterproductive to the health of the vehicle. Where we made a mistake, and I sincerely apologize, is that we failed to properly communicate that to you at the time of service. But I can assure you, the intentions on the part of the dealership were good.
Additionally, we checked with the technician, and our internal security cameras, and he absolutely did inspect the brakes on the vehicle. Please note that you can take the tires off to check the brakes and return them to the same position without rotating them.
Because of our errors, we felt that the $20 discount we provided, in conjunction with providing you a 50% off coupon for your next oil change service, were gestures to make up for our communication error. I apologize again you did not see them that way, but we had your best interest in mind throughout this whole service.
We appreciate all of your feedback and apologize again for our mistakes. We actively price shop our competitors to ensure we are in line with all of our maintenance pricing and will continue to do so. Your business is important to us and we hope to see you again in the future.
Sincerely,
Rich Conley, Service Manager
So basically I paid over $250.00 for an oil change and air filters...These I haven't verified were replaced at this time and am not sure if that was done either. I took this issue up with Kerry Sawyer, the general manager. All she did was make excuses and try to brush off the issues. I'll never go here again.