Toyota of Puyallup

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

9268 Reviews

95% Would Recommend
Latest Review 5 days ago
Review for Toyota of Puyallup
Luke G. on 02/28/2014
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Screw up...part 1"
Our appointment was at 9am...we arrived on time. Service member told us it would take 45 min. to 1 hour for an oil change service. We sat down and waited patiently, then 1 hour had past so my husband had stood up to see where our truck was located. Then Ambar Rodriguez approached my husband and had said she accidentally did not print out our work order to perform our oil change at 9am. So she ended up printing it at 10am and thats when they began our service. And so for the whole hour we were sitting on our bottoms patiently for nothing!! She then said, she will have the mechanics rush the work order, apologized, and gave us one free oil change service for our next visit. My husband had also mentioned to her to forget the car wash because we did not want to wait an extra 15-20 min. being that we were on a tight schedule and they had already wasted 1 hour of our time. It took an entire 2 hours for a simple oil change service that had gone wrong!! To be continued...
Category: Service
Service Date: 02/21/2014
Review Created: 02/28/2014 09:04 AM
Rich C. at Toyota of Puyallup responded on 03/04/2014

Service manager called and spoke with customer.  We are very appreciative of the review, acknowledge mistakes were made, and are committed to making it better next time.  We're so sorry we failed to meet your expectations, but we'll use this as a learning experience.