business image

Tuttle Click Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,131 Reviews)
50
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
183
Total ReScores
4.8
ReScore Average
50
Net Promoter Score ®

Business Details

About

Tuttle Click Hyundai has been serving Southern California with excellence for over 70 years! We are located in Irvine, CA just off Interstate 5 near the 405 split. Call us today or visit our website to schedule your next appointment! Tuttle Click Hyundai has been serving Southern California with excellence for over 70 years! We are located in Irvine, CA just off Interstate 5 near the 405 split. Call us today or visit our website to schedule your next appointment!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(949) 472-7400

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (US & Canada)
38 Auto Center Drive Irvine, CA 92618
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,131 Reviews)

LS
gravatar
Luis S.
Mission Viejo, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/17/2023
0
Category: Service
TERRIBLE SERVICE ORDERING PARTS AND TERRIBLE CUSTOMER SERVICE
Placed and paid for a special order part and was told I'd receive a call in a few days once it arrived.

1. They did not call me. (It's been over a week)
2. I called and left a voicemail asking for a follow-up with my contact information, which they never called me back.
3. I went through the online chat option to ask for assistance and still didn't get a call back.
4. Called someone in the parts department and they hung up on me as I vented my frustration with their lack of customer service and follow-up.

This place is terrible. Their parts staff lacks the basic communication needed to properly do the simple job. Never coming here again.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.