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Tuttle Click Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,131 Reviews)
50
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Score Details

5 stars
76%
4 stars
11%
3 stars
5%
2 stars
2%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
183
Total ReScores™
4.8
ReScore™ Average
50
Net Promoter Score ®

Business Details

About

Tuttle Click Hyundai has been serving Southern California with excellence for over 70 years! We are located in Irvine, CA just off Interstate 5 near the 405 split. Call us today or visit our website to schedule your next appointment! Tuttle Click Hyundai has been serving Southern California with excellence for over 70 years! We are located in Irvine, CA just off Interstate 5 near the 405 split. Call us today or visit our website to schedule your next appointment!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(949) 472-7400
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (US & Canada)
38 Auto Center Drive Irvine, CA 92618
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,131 Reviews)
Write a Review
Recent Reviews
AR
gravatar
Andres R.
Irvine, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/14/2023
0
Category: Service
Below bare minimum service at a luxury price point
Bought a genesis from this dealer in august, right away the car has braking issues that I didn’t notice during test drive. i used their texting service to schedule an appointment on 3 different occasions and was told that someone would reach out to me for an appointment but they never did. about a month goes by then I’m starting to have steering wheel and alignment issues so I make the call to the service department for an appointment. HERES THE BEST PART!: I called to make an appointment to have my car looked at and the guy says that they are booked out for a month and a half and I should contact another dealership. I then told him that I would just like to make the appointment at their dealership instead and he literally says “yeah no I can’t do that… we would rather someone come in at that time that is actually gonna come” after a picked my jaw up off of the floor I said “if I need to cancel the appointment I will, but I would rather have one just in case” he then says “yeah no we can’t do that.. just call the dealer in laguna niguel”. he literally wouldn’t give me the appointment even though I did not mind waiting. are you guys serious?!? so then I call the next dealership and make an appointment which goes well but as soon as I brought up how I will need a loaner (which I was promised to have with the $5k warranty I purchased) she got annoyed immediately and let me know I’m gonna have a mileage limit which is less than what my daily commute is. c‘mon guys, this is not the service that I would expect from buying a vehicle at this price point. I spent a lot of money at your dealership for this car and this is NOT cool. thank god I love the car as much as I do because it does compensate for the absolutely terrible experiences I am having with this dealership. if you want a Hyundai or a genesis, please go anywhere else literally.
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