ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 5 days ago
Ann P. on 02/14/2018
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Ann said they are always fair, and fair with the pricing. They did a good job.
Vehicle: BMW 3 Series
Category: Service
Service Date: 02/09/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Marvin S. on 02/14/2018
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Marvin said the staff got his vehicle in and took care of the problems. They found additional problems, and took care of them, too. They were quick and had reasonable prices.
Vehicle: BMW 3 Series
Category: Service
Service Date: 02/13/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Wayne D. on 02/09/2018
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Wayne said it was difficult getting the vehicle fixed. However, they were thorough and professional. They did a good job.
Vehicle: BMW X5
Category: Service
Service Date: 02/08/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
Tracey D. on 02/04/2018
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"This place is GREAT as are the People that work there!"
My 2006 330i conked out on me one Friday afternoon at 4:30pm in the West Ashley Wal-Mart parking lot. The windows were down and it was getting colder. My car wouldn't crank. It was totally dead. It had been one of "those weeks" where everything had gone wrong and this was the straw. I called Ultimate Autowerks and spoke with Debbie. She was so kind. I had gotten a little choked upon the phone and she was very calming. They were supposed to close at 5pm, but she said they would wait until my car got towed to them. The wrecker didn't even arrive until 6:15pm or so, so it probably didn't even get to them and unloaded by 6:45pm. So, basically, the entire shop waited for my car to arrive so it could be pushed inside the garage. Debbie could have easily said, "We can't help you- we close at 5pm" when she initially answered the phone. The service of this business went above and beyond in helping me in a crisis! I am grateful for all the folks at Ultimate Autowerks!!
Vehicle: BMW 3 Series
Service Date: 01/23/2018
Review Created: 02/04/2018 12:16 PM
Corey R. on 02/03/2018
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Corey said he appreciates the customer service the business provides. The staff is knowledgeable and works fast.
Vehicle: BMW 3 Series
Category: Service
Service Date: 01/31/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Chad H. on 02/02/2018
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Chad said the staff do a good job and they keep him informed.
Vehicle: BMW 3 Series
Category: Service
Service Date: 01/30/2018
Review Created: 02/02/2018
This review was collected via phone interview by Customer Research Inc.
Pete M. on 01/26/2018
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"Top-Notch Professionals who emphasize customer service"
When it comes to "Attention to Detail" and getting it right the first time, Ultimate Autowerks sets the standard and is a shining example for every good business to emulate. Every employee of this business whom I had the pleasure to deal with is the most honest, straight-forward, and dependable professional of any auto repair service, not only in Charleston, but in the entire Southeastern United States. Outstanding communication skills and following through with what you tell a customer, besides the professional and technical expertise to complete the repair job, are what makes Ultimate Autowerks stand out above the rest. I am more than impressed with their commitment to excellence and "ultimate" customer service. Needless to say, I would take my BMW to them for service and repair anytime and feel totally confident and comfortable that it will be done right.
Pete Marchewka
Mount Pleasant, SC
Vehicle: BMW 5 Series
Service Date: 01/26/2018
Review Created: 01/26/2018 10:46 PM
Patrick B. on 01/25/2018
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Patick said the staff communicated with him, had good prices, and did quick work.
Vehicle: BMW 5 Series
Category: Service
Service Date: 01/24/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
James J. on 01/24/2018
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James said the staff at this business did a good job servicing his vehicle. It did not take a long time. He appreciated the professional quality of their work.
Vehicle: BMW X5
Category: Service
Service Date: 12/13/2017
Review Created: 01/24/2018
This review was collected via phone interview by Customer Research Inc.
Eugene C. on 01/24/2018
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Eugene said the staff provide good service.
Vehicle: BMW 3 Series
Category: Service
Service Date: 12/13/2017
Review Created: 01/24/2018
This review was collected via phone interview by Customer Research Inc.
Gralin H. on 01/22/2018
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Spoke with Audrey. She said it was easy and the staff communicated well with her. Overall they did what was asked.
Vehicle: BMW X5
Category: Service
Service Date: 01/18/2018
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Laura B. on 01/22/2018
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Laura said the staff were friendly and efficient.
Vehicle: BMW 3 Series
Category: Service
Service Date: 01/10/2018
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Lorie A. on 01/20/2018
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"Have a BMW? This is the only place you should go fro service!"
Autowerks, is thorough, honest, prompt, so glad I found them!
Vehicle: BMW X5
Service Date: 01/18/2018
Review Created: 01/20/2018 08:05 AM
Dwayne H. on 01/20/2018
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Dwayne said the business always gives him good service.
Vehicle: BMW 5 Series
Category: Service
Service Date: 01/19/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Mark B. on 01/20/2018
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Mark said the team did a great job.
Vehicle: BMW 5 Series
Category: Service
Service Date: 12/20/2017
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Caleb W. on 01/19/2018
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"Excellent Service - As always! "
Dale and the people at Ultimate Autowerks always take great care of our car. We appreciate their service and help. They always get us in to get any issues taken care of ASAP and they always communicate what’s going on with the car. We had our back drivers side door window fixed there and the cable broke again and they fixed it free of charge because it was still under warranty. Great service!
Vehicle: BMW 3 Series
Service Date: 01/18/2018
Review Created: 01/19/2018 04:39 AM
Darrell W. on 01/17/2018
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"Customer Focused Team "
This is a high-quality, full-service repair shop that can do all of the necessary maintenance and repair work on your BMW. They diagnosed the problem, clearly communicated solutions and then made prompt repairs. This customer focused team was very personable, professional, and efficient. Great service at a reasonable price.
Vehicle: BMW 3 Series
Service Date: 01/16/2018
Review Created: 01/17/2018 07:36 PM
Graham P. on 01/16/2018
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"Honest and reasonable "
Always such a pleasure to do business with you
Vehicle: BMW 3 Series
Service Date: 01/15/2018
Review Created: 01/16/2018 06:09 AM
Jessie B. on 01/15/2018
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Jessie said he would recommend this business for service.
Vehicle: BMW 5 Series
Category: Service
Service Date: 12/20/2017
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Shirley G. on 01/13/2018
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"Easy Breezy!"
I took my car for an oil change. UA gave great service once again. Also, you just can’t beat their prices. Another satisfied customer over here!!!
Vehicle: BMW 5 Series
Service Date: 01/12/2018
Review Created: 01/13/2018 07:30 AM
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