Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

873 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 9 days ago

Reviews


SG
Skip G.
Hollywood, SC
BMW 128i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Excellent
Excellent service. People are very friendly. Work done on schedule. Trustworthy. Highly recommended.

RC
Russ C.
Johns Island, SC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Russ
All questions are answered and I am treated like the most important customer during my visit. Del remembers my name and is very personable. The quality of the work is great and i leave with confidence that My car is safe and fully operational.
Thanks

TE
Trey E.
Charleston, SC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018
Trey and Kim
You guys Rock!!
T

DA
David A.
Ravenel, SC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Good service at a fair price
Needed a new battery and oil change. Called Dell and got an appointment in 2 days. Work was started promptly at the appropriate time and completed quickly while I waited.

JW
Jesse W.
Charleston, SC
BMW 128i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
BMW Service
Great customer service and quality work

AE
Andrea E.
Charleston, SC
BMW X1
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
The people here are all top notch.
Ultimate Autowerks is by far the best auto maintenance business I have ever patronized. Everyone is polite and professional. They have bent over backwards to accommodate me, like fitting me in when an unexpected time sensitive issue arose. Their charges are reasonable. I highly recommend this business.

SD
Sam D.
Johns Island, SC
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Instant Support
When our X5 engine lamp came on in route home from a hospital procedure we were fortunate enough to be in shouting distance from UA. Their immediate attention helped solve the problem and get back on the road within 30 minutes. While this visit was a unique instance, it's typical of the customer focus and service the staff of Ultimate Autowerks provides on a regular basis.

LD
Linda D.
Summerville, SC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Great fast service! Great prices!
Service and prices are great and service is fast!

AN
Andrew N.
Folly Beach, SC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
The best BMW service anywhere!
Excellent craftsmanship and superb customer service, they are always willing to go the extra mile. Thanks!

RD
Rich D.
Johns Island, SC
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
The talented, caring People!
I always enjoy and appreciate the fine and timely work produced by the People of Ultimate Autowerks. Thank you.

JL
Justin L.
Charleston, SC
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Justin said that he has to bring the vehicle back for additional service
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Charleston, SC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Thorough, accurate & reasonable!
Took my 335i to Rick Hendrick for what I thought would be “warranty” work. This particular repair was not covered but I had my doubts about their diagnosis and cost estimates...went to Ultimate and asked them to check it out. Hendrick was completely off the mark as I feared...Matt and Charles found the real problem and told me exactly what it would take to fix it. I can always count on them to give me honest estimates and reliable repairs. I have always taken my non-warranty work to them and never had a bad experience. Anything that might not have been fixed properly the first time was made right immediately with no questions asked. If you own a bmw, this is the place to take all your maintenance and repair needs!

KB
Kevin B.
Charleston, SC
BMW 128i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Kevin said the mechanic was very efficient and professional. He stated he thought the prices were fair and he appreciates the outstanding service he received.
This review was collected via phone interview by Customer Research Inc.

DH
Dwayne H.
Charleston, SC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Dwayne said this business had the best service.
This review was collected via phone interview by Customer Research Inc.

EJ
Edgar J.
Charleston, SC
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Edgar said the communication could have been better and they could have been more helpful. They did a good job.
This review was collected via phone interview by Customer Research Inc.

LF
Lonnie F.
Goose Creek, SC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Running lights repair on 26 Oct and vehicle check
Quick...in and out. I opened my book to read and my car was being returned to front. I expected hour or more...because that's the norm for dealership types. These guys are not dealership types and they appreciate your business and honor your time.

HS
Houston S.
Ladson, SC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Houston said the service was really good and fast.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
Johns Island, SC
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Excellent service
Excellent service as always. They’ve maintained my X5 for years! Always a great experience.

RS
Rito S.
Wadmalaw Island, SC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Rito said the employees were honest. They provided good service. They completed the work quickly.
This review was collected via phone interview by Customer Research Inc.

GG
Gerald G.
Moncks Corner, SC
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Great service and friendly atmosphere
Technician did the work promised and at a reasonable price.

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