Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

800 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 5 days ago

Reviews


RM
Richard M.
South Carolina
BMW 740iL
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Richard said Charlie is the only one he lets work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

GP
Graham P.
Johns Island, SC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
Best customer service in the industry
This place has always done me right, they are honestly the best auto shop I’ve ever gone too. Always up front and truly car about your vehicle as if it was there own. I would recommend them to anyone!!! Always a pleasure doing business with them!

TB
Tracy B.
Charleston, SC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Tracy said the business' employees are nice folks, they were informative, and they fixed his vehicle.
This review was collected via phone interview by Customer Research Inc.

MJ
Mike J.
Charleston, SC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Mike said the business provided him with quick service. The staff completed all of the maintenance that was asked of them.
This review was collected via phone interview by Customer Research Inc.

TL
Todd L.
Charleston, SC
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Todd said they did a good job.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Saint Helena Island, SC
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05/25/2018
No better anywhere in the Low Country
These folks just give us a comfortable easy feeling when we bring in our BMW. We know every time the repairs both planned and unexpected will receive the highest degree of attention at a very fair price.

CC
Cheryl C.
Charleston, SC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Cheryl said she has always been happy with the service the business provides.
This review was collected via phone interview by Customer Research Inc.

DH
Dwayne H.
Charleston, SC
BMW X3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Dwayne said he always gets good service.
This review was collected via phone interview by Customer Research Inc.

TH
Titus H.
South Carolina
BMW 5 Series
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/24/2018 Category: Service
Titus said the problem with his vehicle was not resolved. His vehicle broke down with the same issue the day after he picked up the repaired vehicle from the facility.
This review was collected via phone interview by Customer Research Inc.

HP
Henry P.
South Carolina
BMW 750Li
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Henry said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Charleston, SC
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
Fixed coolant leak
Quality work

DM
Dell M.
Walterboro, SC
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Dell said they are awesome. They go above and beyond to satisfy their customers.
This review was collected via phone interview by Customer Research Inc.

CC
Carroll C.
Columbia, SC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Carroll said they were absolutely wonderful. The employees fixed her vehicle in the time period they said. They called with the price and stayed within that price. Everything was perfect. The staff members were nice, professional, and she stated they made her feel they were going to take good care of it. She will be back. She will drive 2 and a half hours to use the business. They were great, and she loves them.
This review was collected via phone interview by Customer Research Inc.

TC
Tracey C.
Charleston, SC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Spoke with Caroline. She said the business did a good job and she had no problems.
This review was collected via phone interview by Customer Research Inc.

MW
Mike W.
Johns Island, SC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Mike said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

KH
Kent H.
Charleston, SC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
MY 2008 335
Graet service as always

TC
Tangela C.
Beaufort, SC
BMW 6 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
World Class Customer Service!
Locating Ultimate Autowerks was a blessing. Not only did the shop take care of my vehicle but they took care of me as well. I was not feeling my best and I almost cancelled the appointment. The spirit of the Lord told me to go to my appointment and I am so glad that I was obedient to the word of God. My vehicle is running beautiful and I felt so much better after leaving the shop. I call the guys (and Ms. Debbie) in the shop "BMW Angels".

JD
John D.
Ravenel, SC
BMW Z3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
John said the facility provided convenience and it was a wonderful transaction.
This review was collected via phone interview by Customer Research Inc.

GW
Glennis W.
South Carolina
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Glennis said that the staff provided good customer service at reasonable prices. Charles did a very good job and he trusts him.
This review was collected via phone interview by Customer Research Inc.

JH
Joseph H.
South Carolina
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Joseph said Charles knows what he is doing, so he knows he will do a great job and the communication is great
This review was collected via phone interview by Customer Research Inc.