The Underriner Hyundai service center is staffed with expert technicians who provide quality Hyundai repair and maintenance.The Underriner Hyundai service center is staffed with expert technicians who provide quality Hyundai repair and maintenance.
On a recent trip to Underriner we had service work done front left wheel work and a switch inside. The switch we had to wait on we paid for work performed. When we drove it home on a Friday we noticed a loud banging noise on the left front wheel that was definitely not there when we dropped it off on previous visit. So when we brought it back for the switch work. I mentioned the left front tire noise .they said there technician heard it when he worked on it 3 days prior. Which wasn't the case at all. They told me that the axel needed to be replaced at the 850.00 amount. I told them this couldn't be. They trusted a new technician over us a repeat customer. So at this point I had to get another opinion .but before I could take the vehicle they insisted I pay another 200 on the bill we already paid. At this point I'm fuming. I drove the vehicle to a reputable shop I've used before when they picked the vehicle up to look at left front tire. They found a bolt that was loosend up which created the banging noise wasn't the axel problem at all. Underriner was trying steel 850 .when confronted Underriner insisted we were lying 🤥. Believed a new technician over repeat customer. I'm pretty positive we won't buy are new car from them now
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
