The service manager Scott is a major pain to deal with if you can even get him on the phone. He is rude and unprofessional. This dealership LOST the engine to my vehicle being repaired and caused extreme delays.
Apparently a transport company had taken it to Atlanta by mistake. This is Kia's mistake btw. However, we were made to foot the bill for the rental out of pocket, and when asked, Scott says "that's just the way it is",
"we arent going to help you there". Two weeks prior I spoke to Scott on the phone and he said "The engine is being put in the car"
Later we find out this is a lie;
the engine hadn't been put in the car yet. This has all happened TWO MONTHS after the car was damaged.
It took two months for them to start repairs. It has been nothing but lies and run arounds from everyone here.
Shop elsewhere.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Apparently a transport company had taken it to Atlanta by mistake. This is Kia's mistake btw. However, we were made to foot the bill for the rental out of pocket, and when asked, Scott says "that's just the way it is",
"we arent going to help you there". Two weeks prior I spoke to Scott on the phone and he said "The engine is being put in the car"
Later we find out this is a lie;
the engine hadn't been put in the car yet. This has all happened TWO MONTHS after the car was damaged.
It took two months for them to start repairs. It has been nothing but lies and run arounds from everyone here.
Shop elsewhere.