Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

342 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


MC
MARVIN C.
Conyers, GA
Mercedes-Benz S550
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/29/2019
After service care
I came there to have my car repaired I paid for an estimate which I feel was very well written then I was given my keys to get my car and my wife hit a stud in the ground and punctured my tire and the service tech said it was her fault she should be aware of her surroundings, needless to say I had to replace the tire and I did not return for repair work.

Verified Customer
Ellenwood, GA
Mercedes-Benz C-Class
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/28/2018
Good but
I've been going to the dealership for 4 years. They do good work, they have a work room for the times that I wait, light snacks and coffee, good customer service, they take time to thoroughly wash my car without asking BUT the labor costs are high. With Unique I get all the same services, quality work, the costs are affordable BUT they don't wash my car without asking and the one time it was washed it wasn't. It was wet. The windows still had my granddaughters' finger prints on them. I was disappointed. It's the small things that truly make a customer feel valued

LC
Lynn C.
Lithonia, GA
Mercedes-Benz C-Class
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/15/2018 Category: Service
Lynn said the business charged her for a repair she was unaware of.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Conyers, GA
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/10/2018
Too expensive
I don't agree with the idea of charging customers so much money just to diagnose the problem on top of a separate amount to fix the problem.

NT
Norman T.
Lithonia, GA
Mercedes-Benz C350
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2017 Category: Service
Norman said he had a good experience.
This review was collected via phone interview by Customer Research Inc.

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