Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

373 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 3 days ago

Reviews


KB
Karen B.
Indio, CA
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Karen said the staff are very quick. They changed her oil in 10 minutes.
This review was collected via phone interview by Customer Research Inc.

LM
Lydia M.
California
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Lydia said the service was very good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Indio, CA
Toyota Camry Solara
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Community and Family
I didn't feel like a customer. I felt like a family member. This crew really listened and took the time to explain things. They were honest about the news of what was required for our vehicle to safely operate, (in light of the fact that my son drives the car) which made it easier to look no further for our maintenance needs. The pricing was fair, and their approach is second to none.

ES
Ernesto S.
California
Subaru Legacy Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Ernesto said the staff was professional, and overall good people.
This review was collected via phone interview by Customer Research Inc.

SS
Sal S.
California
Ford E-250 Super Duty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2018 Category: Service
Sal said the staff didn't inform him of the final price. The work took 50 minutes, and they charged him for a whole hour's worth of labor. When the work was being done, they didn't have the parts needed and he had to wait 3 hours. The people at the business didn't tell him it would take 3 hours to get parts. But he originally went in for alignment, which was supposed to be $70. The final bill came out to $220. Due to all of this, he won't be taking his vehicle back there ever again nor will he recommend the business for service to anyone.
This review was collected via phone interview by Customer Research Inc.

MR
MERCAY R.
Indio, CA
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Excellent service!
I have been to Universal a few times in the last year for smog checks on my vehicles. I find the gentleman with the glasses behind the counter to be quite helpful and efficient. He is always friendly and I always get done in less than an hour :) M. Romero

HA
Hector A.
California
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Hector said everyone was super helpful. They went above and beyond. The technician that helped was awesome.
This review was collected via phone interview by Customer Research Inc.

MS
Maria S.
Indio, CA
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Maria said she has used this business for seven years. The service was fine.
This review was collected via phone interview by Customer Research Inc.

AC
Ann C.
California
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Ann said the business provided great service.
This review was collected via phone interview by Customer Research Inc.

OH
Olegario H.
California
Ford Super Duty F-350 SRW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Olegario said everything was working pretty good. The staff provided good service.
This review was collected via phone interview by Customer Research Inc.

ET
EMANUEL T.
Indio, CA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
Quick Smog
Did my smog check in a few minutes checked all that needed to be checked & had me on my way!

VG
Vanessa G.
California
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Vanessa said that she had excellent service.
This review was collected via phone interview by Customer Research Inc.

MD
Michael D.
Indio, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Spoke with Evan. He said the service was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

MD
MARK D.
La Quinta, CA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018
Great place to get repairs done or tires or alignment
Always a pleasure doing business with Abel and Fab. They treat you nice and get the job done at a fair price and quickly. No BS!
I recommend Universal to all my friends.
Also a good place to get your oil changed---very quick and reasonable.

AJ
Anthony J.
California
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Anthony said the staff provided great customer service and stayed on top of everything. Their number one priority is to satisfy their customers.
This review was collected via phone interview by Customer Research Inc.

JG
Jesus G.
California
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Jesus said he liked the service at this business. The staff was nice. Everything was good.
This review was collected via phone interview by Customer Research Inc.

MA
Mike A.
California
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Mike said the prices and timing of the service was good.
This review was collected via phone interview by Customer Research Inc.

CM
Christian M.
California
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Christian said this business was really good at helping her out with her vehicle and they were very attentive.
This review was collected via phone interview by Customer Research Inc.

TJ
Travis J.
California
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Travis said the staff provided great service, they helped him out and did good work. They also provided great customer service, in general.
This review was collected via phone interview by Customer Research Inc.

MM
Marty M.
California
Lexus GS 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Marty said she has been going to this business for years. The people there are honest, professional, and always do a good job. It is a great family business.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 373 in total