Lexus ES 350
I was told my tires couldn't be rotated because you couldn't locate the lugnut key. I checked my records and you did the last tire rotation. Therefore you didn't return it to me. When I called I was told this happens often enough that you have a collection of keys. I understand how that can happen, but why do I have to make 2 trips to get it resolved? I did get my tires rotated and you did return the key. I think you need to review your procedure to keep customers happy. You are usually better than this.
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