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US Tire And Auto Service Center

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(454 Reviews)
77
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
77
Net Promoter Score ®

Business Details

About

Welcome to U.S. Tire & Automotive. We have a variety of products and services that are instrumental to the health of your car, including our tire fitment guide to help you find the correct-size tires for your automobile. Our friendly service staff will quickly outfit your vehicle with a high-quality tire that is right for you. Check out Welcome to U.S. Tire & Automotive. We have a variety of products and services that are instrumental to the health of your car, including our tire fitment guide to help you find the correct-size tires for your automobile. Our friendly service staff will quickly outfit your vehicle with a high-quality tire that is right for you. Check out our tire and wheel catalogs to give your vehicle the perfect fit. If you do not see the right tire model, call or stop in to see what we can do for you.Worried about how you are going to afford getting your car serviced? We accept the Firestone credit card so you can you can get your car serviced when it needs it and not when it is too late. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(219) 884-4600

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3350 Grant St Gary, IN 46408-1008
US Tire And Auto Service Center's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(454 Reviews)

Verified Customer
Gary, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2024
verified customerVerified Customer
0
manipulative company
company charged me $45 and didn’t even service my vehicle because they didn’t have the parts.
Dave M., president from US Tire And Auto Service Center responded on 04/12/2024 09:45 AM

Hi Lynesha,

You requested air filter, cabin air filter, alignment, inner tie rod, lower control arm and tires.  The tires you ordered a couple of days earlier when you got here you didn't want which was fine. Checking your alignment, all you needed was an inner tie road which has a nationwide recall from Nissian and the part is on back order. We advised you to take it to another Nissian dealer (with the complete recall bulletin) to get this handled under the recall. You were also advised you didn't need a lower control arm which another shop told you needed. Your air filter was fine so you didn't need an air filter however your cabin filter was dirty.  After doing our inspection and advising you we were saving you a lot of money from what you requested, you decided not to get any work done.  There is a minimum shop charge of $45.99 which is posted. I disagree we didn't service your vehicle, going thru all of your complaints is part of servicing your vehicle.

Dave McCann
US Tire And Auto Service Center
Store Manager

BP
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BOB P.
Portage, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2024
verified customerVerified Customer
10
Suspension and Front End Alignment
Took my 1993 Ford Mustang over to Chad and his crew to get me all adjusted and they did an AWESOME JOB!!! Now to save my Pennie’s to get the next level of suspension for them to set up.

DD
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DWIGHT D.
Gary, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2024
verified customerVerified Customer
10
Service was great ?
Service was great ?

SH
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SHIRLEY H.
Gary, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2024
verified customerVerified Customer
10
I am very pleased with the service I received.
Very professional staff and reliable service.

JV
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JIM V.
Munster, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2024
verified customerVerified Customer
10
Great service, got in and out.
We needed tires, and they got us in and out when they said. Great price and service.

TM
Tondelia M.
Gary, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2024
verified customerVerified Customer
Category: Service
Tondelia said they did what they were supposed to do and did not take long, very courteous.
Recommended

KT
Karen T.
Gary, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2024
verified customerVerified Customer
Category: Service
Karen said he did a good service and he explained everything.
Recommended

ES
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EMANUEL S.
Gary, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2024
verified customerVerified Customer
10
Emanuel Smith
Service manager and technicians were very professional and courteous

JS
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JOHNIE S.
Gary, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2024
verified customerVerified Customer
10
I experienced courteous and professional service.
This auto repair service displayed an attention to detail when diagnosing my
vehicle.

KW
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KEVIN W.
Gary, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/28/2024
verified customerVerified Customer
0
Was there for 5 hours just for back rotors and pads.
I went in without any lights on on my dash. I left out with a light on on my dash. Wanted me to pay extra money to clear light.

DR
Dorothy R.
Gary, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2024
verified customerVerified Customer
Category: Service
Dorothy said the service was good.
Recommended

DB
DeWandell B.
Gary, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2024
verified customerVerified Customer
Category: Service
DeWandell said everyone is pleasant and her services are taken care of at the business.
Recommended

MM
Marlon M.
Gary, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2024
verified customerVerified Customer
Category: Service
Marlon said the technicians are honest, knowledgeable, they don't over-promise and under-deliver, and they do good work.
Recommended

JM
Joe M.
Munster, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2024
verified customerVerified Customer
Category: Service
Joe said they are a top shelf, front row business.
Recommended

Verified Customer
Gary, IN
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2024
verified customerVerified Customer
9
Work was done with a timely manner. I am waiting on the result of the work with time.
Good work so far for a old car, I was able to pass my car inspection.
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