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US Tire And Auto Service Center

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(454 Reviews)
77
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Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
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Total ReScores
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ReScore Average
77
Net Promoter Score ®

Business Details

About

Welcome to U.S. Tire & Automotive. We have a variety of products and services that are instrumental to the health of your car, including our tire fitment guide to help you find the correct-size tires for your automobile. Our friendly service staff will quickly outfit your vehicle with a high-quality tire that is right for you. Check out Welcome to U.S. Tire & Automotive. We have a variety of products and services that are instrumental to the health of your car, including our tire fitment guide to help you find the correct-size tires for your automobile. Our friendly service staff will quickly outfit your vehicle with a high-quality tire that is right for you. Check out our tire and wheel catalogs to give your vehicle the perfect fit. If you do not see the right tire model, call or stop in to see what we can do for you.Worried about how you are going to afford getting your car serviced? We accept the Firestone credit card so you can you can get your car serviced when it needs it and not when it is too late. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(219) 884-4600

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (US & Canada)
3350 Grant St Gary, IN 46408-1008
US Tire And Auto Service Center's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(454 Reviews)

Verified Customer
Gary, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2024
verified customer Verified Customer
0
manipulative company
company charged me $45 and didn’t even service my vehicle because they didn’t have the parts.
Dave M., president from US Tire And Auto Service Center responded on 04/12/2024 09:45 AM

Hi Lynesha,

You requested air filter, cabin air filter, alignment, inner tie rod, lower control arm and tires.  The tires you ordered a couple of days earlier when you got here you didn't want which was fine. Checking your alignment, all you needed was an inner tie road which has a nationwide recall from Nissian and the part is on back order. We advised you to take it to another Nissian dealer (with the complete recall bulletin) to get this handled under the recall. You were also advised you didn't need a lower control arm which another shop told you needed. Your air filter was fine so you didn't need an air filter however your cabin filter was dirty.  After doing our inspection and advising you we were saving you a lot of money from what you requested, you decided not to get any work done.  There is a minimum shop charge of $45.99 which is posted. I disagree we didn't service your vehicle, going thru all of your complaints is part of servicing your vehicle.

Dave McCann
US Tire And Auto Service Center
Store Manager
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